To register your complaints, use any of the following options as per your convenience.
You can call our Credit Card Bank-by-Phone Service & our executives would be glad to assist you.
From BSNL / MTNL Lines - 1860 180 1290 or 1800-180-1290 From all other phones - 39 02 02 02
Note : If calling from a mobile phone, please prefix your city STD code.
Our executives would be available between 8:00 A.M to 5:00 P.M, Monday to Saturday. Our IVR (Interactive Voice Recording) facility and Emergency Services will be available 24 hours on the Helpline
Write To Us
Manager- Customer Services
SBI Cards & Payment Services Pvt.Ltd.
DLF Infinity Towers,Tower C,12th Floor, Block 2,Building 3,DLF Cyber City,
Gurgaon -122002(Haryana) India.
Email us @
email@example.com (along with your 16 Digit SBI Credit Card number & contact number/s in the Subject Line).
We will respond to you within 5 working days of receiving your email and 7 working days of receiving your letter.
In case you are not satisfied with the response from Helpline or firstname.lastname@example.org , you can email us (along with the complaint Number) at Nodalofficer@sbicard.com or write to:
Nodal Officer, SBI Cards
PO Bag 28- GPO, New Delhi-110001
We will respond to you within 8 working days of receiving your communication.
We at SBI Cards, believe in ‘making life simple’ for our customers.
In case you think that your concern is unresolved by us within the time specified, or you are not satisfied with the resolution offered, you may address your concern to Customer Service Head at CustomerServiceHead@sbicard.com
Further in case you do not get satisfactory response you may also approach our Chief Executive Officer CEO@sbicard.com.
We put in our best efforts to resolve every matter reported to us within the stipulated timelines. However, in case we require more time to appropriately resolve your concern, we shall keep you posted on the developments.
If you do not get a satisfactory response from us, within 30 days of lodging a complaint, and wish to pursue other avenues for redressal of the grievance, you may also approach The Department of Non-Banking Supervision.
The Banking Ombudsman Scheme 2006
We are covered by the Banking Ombudsman Scheme, 2006 of the Reserve Bank Of India. If within 30 days of lodging a complaint with us, you do not get a satisfactory response from us, and wish to pursue other avenues for redressal of the grievance, you may approach the Banking Ombudsman appointed by the Reserve Bank Of India.