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Grievance Redressal

Grievance Redressal

To register your complaints, use any of the following options as per your convenience.

Call Us

You can call our Credit Card Bank-by-Phone Service & our executives would be glad to assist you.

From BSNL / MTNL Lines - 1800 180 1290 or 1860-180-1290 From all other phones - 39 02 02 02

Note : If calling from a mobile phone, please prefix your city STD code.

Our executives would be available between 8:00 A.M to 8:00 P.M, Monday to Saturday. Our IVR (Interactive Voice Recording) facility and Emergency Service for lost card blocking will be available 24 hours on the Helpline

Write To Us

Manager- Customer Services

SBI Cards & Payment Services Pvt.Ltd.
DLF Infinity Towers,Tower C,12th Floor, Block 2,Building 3,DLF Cyber City,
Gurgaon -122002(Haryana) India.

Email us @ (along with your SBI Account/Card number & contact number/s in the Subject Line).

We will respond to you within 5 working days of receiving your email and 7 working days of receiving your letter.
In case you are not satisfied with the response from Helpline or , you can mail us (along with the complaint Number) at or write to:

Rashmi Gupta
Nodal Officer, SBI Cards
PO Bag 28- GPO, New Delhi-110001

We will respond to you within 8 working days of receiving your communication.

We at SBI Cards, believe in ‘making life simple’ for our customers. 

In case you think that your concern is unresolved by us within the time specified, or you are not satisfied with the resolution offered, you may address your concern to -  

Escalation Levels



Email Id

Level 1

Mr. Monish Vohra Vice President, Customer Services
SBI Cards

You may further write to 

Escalation Levels



Email Id

Level 2

Mr. Pallav Mohapatra, Mr. Sameer Maheshwary

CEO                              CEO

We put in our best efforts to resolve every matter reported to us within the stipulated timelines. However, in case we require more time to appropriately resolve your concern, we shall keep you posted on the developments.

The Banking Ombudsman Scheme 2006

We are covered by the Banking Ombudsman Scheme , 2006 of the Reserve Bank Of India. If within 30 days of lodging a complaint with us, you do not get a satisfactory response from us, and wish to pursue other avenues for redressal of the grievance, you may approach the Banking Ombudsman appointed by the Reserve Bank Of India.

  Scheme Details

 To contact nearest Banking ombudsman


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Registered Address: SBI Cards & Payment Services Private Limited
Unit 401 & 402, 4th Floor, Aggarwal Millennium Tower, E 1,2,3, Netaji Subhash Place, Wazirpur, New Delhi - 110034