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FAQs

 

Club Vistara SBI Card & Club Vistara SBI Card PRIME

  • Q1. What is Club Vistara Program?

  • Club Vistara is a value-based frequent flyer program wherein your points are calculated on the value of your base fare. With fluctuating ticket prices, being part of a value-based loyalty program ensures you earn more points when you spend more.

  • Q2. What are CV Points?

  • CV Points are accrued/earned by members in their Club Vistara account for flying on any Vistara flight and/or with our Club Vistara partners for use of their services. CV Points are valid for 36 months from the date of flight and can be redeemed towards flights and upgrades on the Vistara network and flights with Partner Airlines

  • Q3. Who is eligible for Tier Upgrade/ Extension?

  • All Club Vistara SBI Card PRIME customers who are a CV Base or Silver member and have paid their Joining and/or Annual Fee plus taxes are eligible for tier upgrade/ extension.

  • Q4. What is the procedure for CV Points to be credited to my account?

  • CV Points will be auto credited to a CV member’s account within 10 working days post the monthly statement generation.

  • Q5. What are the criteria to earn CV Points basis spends on Club Vistara SBI Card(s)?

  • Members earn CV Points basis the eligible spends made during the billing period on the card.


    Benefits & Privileges

    Club Vistara SBI Card

    Club Vistara SBI Card PRIME

    Club Vistara SBI Card Benefits

    Earn 3 Club Vistara Points for every INR 200 spent (including fuel) on your Club Vistara SBI Card

    Earn 4 Club Vistara Points for every INR 200 spent (including fuel) on your Club Vistara SBI Card PRIME



  • Q6. What are the Welcome Benefits?

  • The joining benefit of free tickets (applicable as per the variant) are issued to the Cardholders’, on payment of the Joining Fee (as charged in first month’s credit card statement). This benefit will not be available if the Cardholders’ Joining/ Annual Fees are waived off for any reason.


    Benefits & Privileges

    Club Vistara SBI Card

    Club Vistara SBI Caxrd PRIME

    Welcome Privileges

    Complimentary Economy Ticket

    Club Vistara Base Membership

    Complimentary Premium Economy Ticket

    Club Vistara Silver Membership

  • Q7. When do I get the Welcome Bonus CV Points & Milestone Benefits?

  • For the welcome bonus of 1000 CV points, customer needs to spend Rs.50,000 within first 90 days from card issuance date

    For the welcome bonus of 3000 CV Points, customer needs to spend Rs.75,000 within first 90 days from card issuance date

    Following Benefit matrix explains the Activation and Milestone Benefits available on both the card variants:


    Benefits & Privileges

    Club Vistara SBI Card

    Club Vistara SBI Card PRIME

    Activation / Milestone Benefits

    Amount spent in a year (INR)

    Activation / Milestone Benefit

    Amount spent in a year (INR)

    Activation / Milestone Benefit

    50,000

    1000 Bonus CV Points

    75,000

    3000 Bonus CV Points

    1,25,000

    1 Economy Class Ticket

    1,50,000

    1 Premium Economy Ticket

    2,50,000

    1 Economy Class Ticket

    3,00,000

    1 Premium Economy Ticket

    5,00,000

    1 Economy Class Ticket

    4,50,000

    1 Premium Economy Ticket

    5,00,000

    1 Hotel Voucher worth Rs 5000

    8,00,000

    1 Premium Economy Ticket

     

     

    8,00,000

    1 Hotel Voucher worth Rs 10,000

  • Q8. How do I contact Club Vistara Customer Service?

  • Please email on contactus@clubvistara.com or call on +91-9289228888

  • Q9. How do I redeem my CV Points?

  • To redeem CV Points for an Award flight with Vistara, CV members can either book by logging into
                   their CV account or by contacting our Customer Service Centre at +91 9289228888.

    To redeem CV Points on Club Vistara, customers can redeem their CV points on the preferred
                  airline partners, Singapore Airlines and SilkAir, CV members can get in touch with our Customer
                  Service Centre at +91 9289228888.

  • Q10. What is the age for enrolling for Club Vistara SBI Card?

  • Minimum Age for enrolling for Club Vistara SBI Card is 18 years

  • Q11. I am already enrolled with Club Vistara, do I have to register again?

  • No, you are only required to provide the CV ID and the linked Email ID registered with Club Vistara at the time of applying the Card. If you are an existing CV Member, you may enroll with the Email ID registered with Club Vistara.

  • Q12. I have forgotten my CV ID. Can I enroll only with my email id?

  • If you have forgotten your CV ID, you may enroll with the Email ID registered with Club Vistara.

  • Q13. My credentials are different in my CV account. How can I make changes to keep them same as my bank details?

  • Please reach out to Club Vistara Customer service center or Log In into your CV account to update your personal details.