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Terms & Conditions

  • SBI RuPay Credit Card on UPI

  • Re-activation under RBI Resolution 1.0

    1. You will continue to have two credit cards till you clear all EMIs towards the Restructuring Plan on your existing credit card. Once you have paid the entire outstanding amount, your existing credit card will be closed and disabled for fresh transactions permanently. However, you may use your new SBI Credit Card for any transaction basis the transaction mode(s) enabled on your account.
    2. You will receive two separate statements for both the credit card accounts. Payment made for the new SBI Credit Card will not be transferred or adjusted against dues on your existing credit card or vice-versa.
    3. Your existing contact details and Auto Debit/Sweep mandates (if any) provided on your existing card will be replicated to your new SBI Credit Card account.
    4. In case you have availed any insurance policy through SBI Credit Card acting as corporate agent and provided mandate for renewal on your existing card, the renewal premium for such policies will be debited through your new credit card account.
    5. In case you have availed Card Protection Plan (“CPP”) through SBI Credit Card, going forward renewal premium for same will be debited through your new SBI Credit Card account.
    6. Any active Reward Points on your existing card account would not be transferred to your new account.
    7. I understand that the MID (Most Important Document) signed for my original credit card shall continue to apply to the new credit card as well and that there is no change in the MIDs.
  • Get New Card (Exclusive offer for select Cardholders)

    1. This Offer for issuance of additional primary card ("Offer") is made by SBI Cards & Payment Services Ltd ("SBICPSL") to selected SBI Credit Cardholders ("Cardholders"). The selected recipients shall receive the Offer through appropriate medium as chosen by SBICPSL. By availing this Offer and benefits accruing thereto, the Cardholder explicitly agrees to be bound by all the terms and conditions herein.
    2. I and the additional cardholder(s) agree unconditionally to be bound by the terms and conditions of the cardholder agreement accompanying each SBI Credit Card and placed at https://www.sbicard.com/en/cardholder-agreement.page
    3. I have read and accept the Most Important Terms and Conditions placed at https://www.sbicard.com/en/most-important-terms-and-conditions.page.
    4. I, understand that the Annual fee shown to me at the time of application submission shall be billed in the first statement of the new card account. Renewal Fee, as applicable, shall be charged annually from next year onwards in the statement of the new card account.
    5. The Credit Limit of the new Card shall be as chosen by me during the application process. For this purpose, I shall re-allocate the total Credit Limit of my existing card between the new Card and the existing Card during the application process on SBI Card website or App. The Credit Limit and Cash Limit of the new Card will be distributed in the same ratio as the Credit Limit and the Cash Limit of the existing Card.
    6. I agree that I shall reach out to the SBI Card Helpline and place a Limit Transfer Request, in case any changes are required, in the Credit Limit allocation between the existing Card and the new Card, subsequent to the issuance of the new Card.
    7. In case the new additional card is to be issued to a new address, I agree to provide the requisite address proof as per the list of acceptable documents for address change within the stipulated time as shown at the time of application submission. I accept that my application for new additional card will be processed further only after the receipt of valid address proofs and change of address in records of SBI Cards & Payment Services Limited (SBICPSL) basis the documents submitted. (Please refer https://www.sbicard.com/ADClist for the list of acceptable documents for address change)
    8. I hereby share my consent to update the residence address for all my associated credit card accounts, if any, under the same relationship number with the residence address provided in this application form, subject to internal review and upon final approval of card application.
    9. I further agree and accept that the in event of non-submission of valid address proofs within the stipulated time as mentioned above, SBICPSL reserves the right to decline my application for new additional card.
    10. I acknowledge that auto debit and/or auto sweep shall be activated, if mandated by policies of SBICPSL, through an eSign process using Aadhaar based OTP authentication during the application process of the new Card on SBI Card website or SBI Card App.
    11. I understand that I will be issued a new SBI Credit Card as per the selection done by me at the time of application submission, to which I hereby give my full and free consent and I further undertake that subsequently I shall not raise any demure, protest and/or contest with regard to any matter connected therewith. I confirm that I have been provided my consent for application submission and I have fully understood all accompanying terms and conditions of SBI Credit Card.
    12. This Offer shall cease to be applicable if the customer becomes delinquent or becomes ineligible as per internal policy of SBICPSL after the receipt of offer due to change in the state of the SBI Credit Cardholder’s account.
    13. I will be liable for all charges incurred on the primary credit card and all additional cards issued and each additional Cardholder will be liable for all charges incurred on all such credit cards jointly and severally with me.
    14. I agree that charge slip or a payment requisition or requisition or an electronic record resulting from or generated by the use of the card will amount to an unconditional undertaking by me to pay SBICPSL the amount stated therein and agree that a copy of my periodic billing statement sent to me by post or E-mail, at the E-mail ID provided by me will be final and conclusive evidence of my liability for the charges stated therein.
    15. I, authorize sharing of any of my information for purposes such as marketing and offering of various products and services of SBICPSL or any of the product(s) of its Group Companies, subsidiaries, affiliates, associates of co-brand partner.
    16. I, also authorize SBICPSL to send me SMS alerts on marketing / account related information on my mobile phone number. All documents submitted in support of the application shall become the sole and absolute property of SBICPSL and shall be treated in accordance with all applicable Laws and Rules established in India.
    17. I am fully aware and understand the regulations governing the use of the card outside India and my obligations under the applicable exchange control / management regulations and guidelines issued by Reserve Bank of India / applicable authority from time-to-time.
    18. I undertake that my and additional cardholder(s) use of the card shall be in strict compliance with applicable exchange control / management regulations, else the card may be cancelled at the instance of RBI and / or SBICPSL in the event I or the additional cardholder(s) are not in compliance with the usage restriction, foreign exchange entitlements and other applicable regulations. I/We shall bring the same to the notice of SBICPSL in writing forthwith. I accord the above consent notwithstanding the issuance / non-issuance maturity of the card(s) or its discontinuance by me.
    19. I shall contact the SBI Credit Card Helpline in case I have any doubts / clarifications.
    20. I further give specific consent to block and deactivate any of my credit cards and its aligned accounts in all circumstances where at any instance I commit default in timely payments of my outstanding on any of such credit cards issued by SBICPSL to me.
    21. In all events of payments not being paid by the due date, SBICPSL reserves the right to carry out follow ups by means of personal visits, post, fax, telephone, E-mail, SMS and/or engaging third party to remind, follow-up and collect due payments in any manner deemed fit by SBICPSL keeping the intent in view.
    22. In all events where SBICPSL or its authorized representatives are unable to contact me, SBICPSL shall be at liberty to leave payment due messages with any third parties which may include without restriction my spouse, parents, other family members, secretary, accountant etc, who may be available at my residence or office or mobile number/registered Landline number.
    23. This is without prejudice to other rights of SBICPSL to collect outstanding dues to be exercised in accordance with law. I hereby confirm that I would be the beneficial owner of the SBI Credit Card as understood in the normal business parlance and in accordance with existing regulations. I hereby undertake to comply with all directives from SBICPSL in my capacity as the beneficial owner of the SBI Credit Card, if and when such credit card is issued by SBICPSL to me based upon approval of my SBI Credit Card application.
    24. I have read and understood all SBICPSL policies regarding data privacy and security procedures published on its web site www.sbicard.com and acknowledge all its content.
    25. I understand that SBICPSL may engage, hire, use the services of agent(s) and/or any third party(ies) for the purpose of providing marketing or sales related services or any other related services in relation to its products on its behalf and the customer may be required to deal with such agents/third parties/service providers with respect to such product/services.
    26. I understand that in case of any dispute relating to these terms and conditions, the decision of SBICPSL shall be final and binding.
    27. I understand that SBICPSL reserves the right to modify or change any of these terms and conditions at its sole discretion without prior notice.
    28. I understand that these terms & conditions shall be governed and interpreted as per the laws of India and any dispute relating to these terms & conditions shall be subjected to exclusive jurisdiction of the courts of Delhi.
  • Credit Balance Refund

    1. This facility is from SBI Cards and Payment Services Ltd. (SBICPSL). It is open to all residents of India holding a valid SBI Card of all variants, hereinafter referred to as “Cardholder“ excluding delinquent or other ineligible card holders determined as per internal policy of SBICPSL.
    2. Request for Credit Balance Refund via NEFT, amounts to availing of the benefits and facilities under this facility by the concerned Cardholder and accordingly shall be taken as deemed acceptance of the Terms and Conditions set out herein.
    3. In case of no fund transfer, the cardholder will not hold SBICPSL responsible for any losses, damages, liabilities that may incur to the cardholder and all direct, indirect, incidental and consequential liabilities pertaining to the same does not rest with SBICPSL.
    4. SBICPSL shall not be held liable/responsible for any actions, claims, demands, losses, damages, costs, charges and expenses, which the Cardholder may suffer, sustain or incur by availing this facility.
    5. Credit Balance Refund amount may vary or request may be declined post validation as per internal policy.
    6. The terms and conditions shall be in addition to and not in derogation of the terms and conditions in the Cardholder Agreement.
    7. Nothing herein amounts to a commitment or representation by SBICPSL to conduct further similar or other schemes.
    8. All communication should be addressed to "Customer Care", Correspondence department, SBICPSL, P.O. Bag No. 24, GPO, New Delhi 110 001.
    9. Disbursement through NEFT (National Electronic Fund Transfer) to Bank account designated by the Cardholder (“Designated Account”) will be subject to successful processing at beneficiary banks.
    10. Cardholder agrees to comply with the terms and conditions of the Credit Balance Refund facility as mentioned on SBI Card website. SBI Card will not be responsible for any loss incurred by the Cardholder as a result of any incorrect information provided by the Cardholder with respect to NEFT or Designated Account details. A request for Credit Balance Refund shall be deemed as an absolute consent of/by the Cardholder to accept all the terms of Credit Balance Refund including but not limited to acceptance of these Terms and Conditions and agrees to be bound by it at all times. The Cardholder, hereby agrees that upon the amount being credited to the Designated Account.
    11. In the event of any return of funds/rejection of NEFT from Designated Account (for the requested amount) will be automatically credited back to the customer’s Credit Card account.
    12. Credit Balance Refund amount would be directly transferred to customer’s saving bank account within 48-72 hours (excluding Bank Holidays) of the request.
    13. Any disputes arising out of the Offer between the Cardholder and SBICPSL shall be subject to arbitration by a sole arbitrator appointed by SBICPSL for this purpose. The proceedings of the arbitration shall be conducted as per the provisions of Arbitration and Conciliation Act, 1996 and amendments thereon. The place of arbitration shall be at New Delhi and language of arbitration shall be English. The existence of a dispute, if any, shall not constitute a claim against SBICPSL. Cardholders are not bound in any way to participate in the Programs. Any such participation is voluntary and the same is being made purely on a “best effort basis”. SBICPSL reserves the right to modify or change any of the terms and conditions applicable to this Program or cancel the entire or partial offer at any time without prior notice to the cardholders.
    14. All information in this communication is correct and is subject to change at the discretion of SBICPSL.
    15. If CBR amount is > 1 Lac on the account, its mandate to send cancelled cheque copy by the customer. Post that only refund can be processed
  • Settlement Terms and Conditions


    Settlement Terms and Conditions

    1. The settlement amount needs to be paid strictly as per the agreed amount and number of instalment(s)
    2. You would be liable to pay towards cheque dishonor or transactions made but not debited by the company
    3. Any credit towards transaction cancellation, will not be adjusted towards the agreed settlement offer
    4. In case entire settlement amount/ instalment is not paid by the due date or is dishonored for any reason whatsoever, then the settlement shall become null and void and be of no consequence; and the outstanding amount will be governed by the original terms and conditions of the credit card. Additionally, we shall also be entitled to take further action against you as advised by the law regarding recovery of entire due amount against the Credit Card and/or regarding dishonor of the said amount
    5. Any Legal Proceedings initiated, or complaints lodged by you or on your behalf against the company and/or its employees, officials and representatives shall be withdrawn unconditionally with immediate effect
    6. Upon fulfillment of the settlement amount as per the terms and conditions of the settlement, the status of your card account will be updated and appear in CIBIL or any other credit information company as “Settled” or “Post Write-off Settled” with NIL outstanding
    7. Any communications done on WhatsApp with regards to Settlement (amount, installments etc.) is only for your information and shall not be deemed to be binding on SBI Card. NOC letter sent to your email-id pursuant to our WhatsApp communication with you shall be final and binding arrangement with regards to the Settlement.
  • RBI Resolution Framework 2.0 (Restructuring Plan)

    RBI Resolution Framework 2.0 (Restructuring Plan)

    1. The RBI Resolution Framework 2.0 (Restructuring Plan) is only being offered to cardholders facing temporary financial stress due to COVID-19. The RBI Resolution Framework 2.0 will stand cancelled in the event any of the declarations/confirmations given by the cardholder at the time of availing the RBI Resolution Framework 2.0 are found to be false and/or misleading. SBI Card reserves the right to cancel the RBI Resolution Framework 2.0 and upon cancellation of the RBI Resolution Framework 2.0 all amounts outstanding on the card account shall be deemed to have immediately become due and payable.
    2. The RBI Resolution Framework 2.0 will be null and void and the waivers / concessions, if any, granted by the Company under the offer shall stand automatically withdrawn with immediate effect in event of default. For your reference, the specific events of default are as follows:
      • Failure to adhere to specific terms of the agreed payment schedule
      • Non-payment of any of the instalments during the said program
    3. Upon acceptance of the RBI Resolution Framework 2.0, the credit facility would be inactive for usage (if not already deactivated). Further, all other credit cards (if any) shall also be deactivated. However, the credit facility may be reactivated on regular EMI repayments subject to Internal policies.
    4. The customer will be liable to pay for any ‘payment bounces’ and transactions/charges not debited till the date of invocation of the RBI Resolution Framework 2.0.
    5. The RBI Resolution Framework 2.0 pertains to an individual credit card account only and cannot be merged with dues on any other Credit card.
    6. Any default in payment as per the agreed EMI Plan shall be reported to the appropriate credit rating agencies. Further, your account status shall be reported as “Restructured Due to COVID-19”
    7. In case of any Auto Debit/Electronic Clearing System mandate submitted by the customer, the payment amount will be revised to Minimum Amount Due/EMI instead of Total Amount Due till the end of RBI Resolution Framework 2.0 tenure or the RBI Resolution Framework 2.0 status gets broken.
    8. Late Payment Charge of up to Rs. 500 shall be levied in each instance of default in making payment as per terms of RBI Resolution Framework 2.0.
    9. Your accumulated reward points, if any, will stand forfeited upon availing the RBI Resolution Framework 2.0.
  • EasyPay Terms and Conditions

    1. The outstanding amount on your SBI Credit Card will be converted to EasyPay Plan (“EPP”) with fixed instalments upon clearing the last statement Minimum Amount Due (MAD) or 15% of the total outstanding (whichever is higher), at least 2 days before the next Statement Due Date.
    2. Please note that you will be liable to pay for any ‘payment bounces’ and transactions made that were not debited till the date of statement generation.
    3. Credit facility extended on your account stands deactivated and will be activated basis internal policies. Upon conversion of your last statement amount into EPP, the Credit Limit of your account will also be reduced.
    4. Any Legal Proceedings initiated, or complaints lodged by you or on your behalf against the company and / or its employees, officials and representatives shall be withdrawn unconditionally with immediate effect from the date of this offer.
    5. In case you have any other relationship with SBI Card, which has outstanding dues, then SBI Card will be within its rights to withhold the activation of accounts till all pending dues are cleared by you
    6. In case of any Auto Debit / Electronic Clearing System mandate, the payment amount will be revised to Minimum Amount Due / EMI instead of Total Amount Due till the end of EPP tenure or the EPP status is broken.
    7. W.e.f. 01st June 2024, Processing Fee will be levied on the EPP booking amount at the rate of 2%, subject to a Min. Amount of Rs. 249 and Max. Amount of Rs. 1,500. Please note, this charge is excluding applicable taxes.
    8. SBI Cardholder can make request for Foreclosure of EPP by calling the SBI Card Helpline. On receipt of this request, the outstanding EPP principal amount is moved back to the Cardholder’s retail balance and a Foreclosure Fee of 3% of the principle outstanding shall be levied on the same.
    9. Your accumulated Reward Points, if any, will stand forfeited upon availing the EPP.
    10. EPP is a hardship tool for customers who are facing temporary hardship in making the payments of their dues. Upon booking of the EPP, the account shall be tagged as NPA, and this shall be reported as 'restructured’ in the bureau. The NPA tag shall be removed upon payment of amount adequate to cover at least 15% of outstanding / overdue amount (whichever is higher).
    11. Accounts will be ‘de-tagged’ post completion of the EPP tenure or if the plan gets ‘broken’.
  • WhatsApp Connect Terms and Conditions

    WhatsApp Connect Terms and Conditions

    1. These terms and conditions (“WhatsApp Terms and Conditions” as amended from time to time) are applicable to the Customers that avail the Services provided by SBI Cards and Payment Services Limited (“SBI Card”) on the WhatsApp platform.
    2. The WhatsApp Terms and Conditions shall be in addition to any other terms and conditions as stipulated by the SBI Card from time to time on its website (www.sbicard.com) whether pertaining to the account or in relation to other products, services, facilities or offers provided by the SBI Card.
    3. Any services that may be offered to the customer through the WhatsApp platform (“WhatsApp”) is at the discretion of the SBI Card and/or basis the eligibility criteria of a customer and such services are subject to certain terms and conditions. In case of conflict between any of these WhatsApp Terms and Conditions and the terms and conditions for other services provided on the WhatsApp channel, specific terms and conditions of such services shall prevail.
    4. Further, in case of inconsistency between the WhatsApp Terms and Conditions and any specific terms and conditions pertaining to a specific variant of the account or any specific service/product/offer, the specific terms and conditions of that particular service/product/offer shall prevail.
    5. By subscribing to SBI Card’s services on WhatsApp, User agrees and understands the subscription to Whatsapp service is purely discretionary and involves use of third party application, which is not owned or controlled by the SBI Card.
    6. Prior User/ Customer consents shall be required to provide Whatsapp services including: To receive notifications via WhatsApp including account information, transaction details, Reward Points, etc. Feature addition and removal on WhatsApp is sole discretion of SBI Card. To receive notifications including offers, new product features, any other important notification sent by SBI Card time to time etc. on User registered mobile number via WhatsApp.
    7. Any other services which is currently available through other modes, including SMS.
    8. User agrees that WhatsApp channel cannot be used for grievance redressal or reporting fraud as of now, SBI Card will have no liability on reporting of such incidents at WhatsApp channel.
    9. The interaction between the User and SBI Card on the WhatsApp is dependent upon certain parameters and algorithms which are designed to perform in a certain way. The SBI Card may not be responsible for satisfactory resolution of User queries. The User shall be solely responsible for all the communication exchanged with SBI Card while logging into this service and/or to adopt alternate communication mechanism to ensure query resolution.
    10. User can call 1860 180 1290 or visit https://www.sbicard.com for reporting their grievances.
    11. User is solely responsible for ensuring safety and security of User’s WhatsApp account linked with the registered mobile number with the SBI Card., and SBI Card shall not be liable, in any way whatsoever, for any loss, damage, claim, action, liability etc. arising out of any default of User to ensure safety and security of its Whatsapp account as mentioned above.
    12. User understands that using WhatsApp application, platform and channel may carry additional cost and risks and the interface may not be secured. Further any message and information exchanged is subject to the risk of being read, interrupted, intercepted, or defrauded by third party or otherwise subject to manipulation by third party or may result in delayed or failed transmission. SBI Card shall not be responsible or liable to User or any third party for the consequences arising out of or in connection with using of this service.
    13. User understands that mobile phones and Whatspp account may be vulnerable to the threats such as, but not limited to, unauthorized
      • Access by intruders to the data /information
      • Identity theft
      • Privacy violations Planting of stealth software and viruses
      • Disablement or distortion of operations
      • Interception of the transmission of encrypted data/message etc.
    14. User shall immediately notify SBI Card in writing if User discovers/ suspects any unauthorized access. SBI Card does not make any representation or warranty that the service will be available at all times without any interruption and further that SBI Card shall not be responsible for any variation, reduction or imposition of the terms of use and operation of Whatsapp application or the User’s inability to use mobile applications.
    15. User is aware that authenticated technologies and strict security measures are required for using mobile applications. User undertakes to ensure that the password is not revealed to any third party including SBI Card officials or any other person.
    16. Under no circumstances shall SBI Card, or its agents, officials, affiliated companies, officers, directors, employees, and contractors be liable for any direct, indirect, punitive, incidental, special, or consequential damages that result from the use of, or inability to use, this service.
    17. User agrees that the present service is an add-on service only and User shall not have any claim against SBI Card on account of any suspension, interruption, non-availability or malfunctioning of the service due to any link/mobile/system failure at SBI Card’s end for any reason thereof. Receipt of messages by User shall be subject to the data network connection and SBI Card shall not be held responsible for any delay or non-receipt of the responses at WhatsApp channel.
    18. User shall not submit or transmit any content through this service that is: Obscene, Vulgar, or Pornographic Encourages the commission of a crime or violation of any law Violates any state or federal law in India and/or the jurisdiction in which User resides Infringes the intellectual or copyrights of a third party. SBI Card reserves the right to remove or otherwise delete any content or submission made by User that violates the rules or which is inappropriate, as per SBI Card’s sole discretion, without any liability or giving intimation to User.
    19. These terms and conditions are in addition to the terms and conditions that may be stipulated by Whatsapp for use of their platform/ account.
  • Balance Transfer

    1. The "Low Interest Rate on Balance Transfer" offer from SBI Cards and Payment Services Limited (SBICPSL) formerly known as SBI Cards and Payment Services Private Limited is open to all the residents of India holding a valid and current primary SBI Credit Card (" SBI Cardholders"), excluding delinquent and any other ineligible SBI credit cardholders determined as per the internal policy of SBICPSL.
    2. Balance Transfer ("BT") amount ordered by the primary SBI Cardholder would be processed by SBICPSL subject to a minimum ordered amount of Rs 5,000 and a maximum ordered amount of 75% of the available credit limit assigned to the concerned primary SBI Card Account.
    3. This facility can be availed by a Cardholder for different tenures at different interest rates and accompanying charges like processing fee etc. as may be set forth by SBICPSL from time to time. By booking a BT of a particular tenure through appropriate medium, a Cardholder expressly consents to meet all his obligations thereto.
    4. It is clarified herein that for and on all subsequent purchases, whether made in retail and/or cash and other outstanding balances, the applicable finance charge of up to 3.75% p.m. (45% p.a.) for Unsecured card, 2.75% p.m. (33% p.a.) for Secured card and 2.75% p.m. (33% p.a.) for Shaurya card shall be levied, and all such levying of applicable finance charge be made applicable from the date of purchase itself and shall accordingly cover all card holders who may have BT amount in their card account. Furthermore, it is clarified that for and up to 50 days, interest free period is not valid on any retail purchases or otherwise for those cardholders who may have a BT amount in their account.
    5. All Balance Transfer Requests shall be processed via NEFT (National Electronic Fund Transfer) only. Disbursement through NEFT to customer’s other bank credit card or Bank account (as provided by the cardholder) will be subject to successful processing at beneficiary bank.
    6. Cardholder intending to cancel Balance Transfer request booked via NEFT, can do so by calling our helpline number on the same day of the booking request and get the cancellation request raised. However, Cardholder shall not be entitled to cancel Balance Transfer request or refuse to accept disbursement of funds any day after the day on which the request for Balance Transfer has been made.
    7. Cardholder agrees to comply with the terms and conditions of the Balance Transfer facility as mentioned on SBI Card website. SBI Card will not be responsible for any loss incurred by the Cardholder as a result of any incorrect information provided by the Cardholder with respect to NEFT or the account details shared by cardholder details. A request for Balance transfer shall be deemed as an absolute consent of/by the Cardholder to accept all the terms of Balance transfer including but not limited to acceptance of these Terms and Conditions and agrees to always bound by it. The Cardholder hereby agrees that upon the amounts being credited to the account details shared by cardholder, he/she shall be required to repay the Balance transfer amount along with the interest, processing fee and applicable taxes.
    8. Balance Transfer amount booked via NEFT would be directly transferred to customer’s other bank credit card within 48 to 72hours (excluding Bank Holidays) of the request.
    9. The BT facility is not applicable and specifically excludes all additional SBI Cardholders and this facility and all benefits accruing thereof is made open to only the Primary SBI Cardholders as detailed above.
    10. BT request from a SBI Card account which has an overdue status or when the credit limit has been exceeded or is for an amount more than the outstanding balance on the other card will not be accepted by SBICPSL.
    11. It is stipulated herein that for availing benefits under the BT offer and availing of this facility resulting in advance of ordered sums of money, SBI Cardholder shall remain liable to SBICPSL till such time that the SBI Credit Cardholder has not paid back all the ordered sums of money including all applicable interest and charges including any penal interest that may be imposed in accordance with terms of this offer and applicable regulations in this regard. All financial liabilities of the cardholder under BT for the offer period as per Plans detailed hereinabove shall be reflected in the monthly statement of accounts issued to the cardholder and shall be conclusive evidence of settling all liabilities of the cardholder for this Offer.
    12. SBICPSL shall not be liable for any additional charges, overdue payments, interest or other related charges on such SBI Credit card accounts.
    13. SBICPSL reserves sole and absolute right to refuse any BT requests at its discretion.
    14. These terms and conditions shall be deemed to be part of the SBI Cardholder Agreement and are incorporated therein by reference.
    15. BT booked for Third Party will not be accepted and the liability for the same will lie solely with the primary cardholder.
    16. With effect from 15th March 2024, Minimum Amount Due ( MAD) will be calculated as Total GST + EMI amount + 100% of Fees/Charges + 5% of [Finance charge(if any)+Retail Spends and Cash Advance (if any)] + Overlimit Amount (if any)
      In case 5% of (finance charge + retail spends and cash advance ) is less than finance charges then MAD calculation will be Total GST + EMI amount + 100% of Fees/Charges + 100% of finance charges +Overlimit Amount (if any)
    17. In case of BT total due amount not been paid within the tenure period from the date of booking, total due on card will attract normal late payment fees and a maximum credit charge of 3.75% p.m. (45% p.a.) for Unsecured card, 2.75% p.m. (33% p.a.) for Secured card and 2.75% p.m. (33% p.a.) for Shaurya card on the unpaid monthly repayment amounts.
    18. SBICPSL shall not be responsible for any actions, claims, demands, losses, damages, costs, charges, and expenses, which the SBI cardholder may suffer or incur by availing this offer and accordingly SBICPSL stands indemnified by the SBI Credit Cardholders availing benefits under this Offer.
    19. SBI Cardholders are not bound in any way to participate in this offer and such participation is totally voluntary and the offer is being made on a best effort basis.
    20. SBICPSL reserves the right to modify or change all or any of the rules and regulations applicable to the offer at any time to without notice to the SBI Cardholder.
    21. All disputes and/or differences arising out of this Offer shall be subject to arbitration by a sole arbitrator appointed by SBICPSL. The proceeding shall be governed by Arbitration and conciliation Act, 1996 and amendment thereof. The place of arbitration shall be at New Delhi and language shall be English. The award of the arbitrator shall be final and binding on the parties. Existence of a dispute or difference does not constitute a claim against SBICPSL.
    22. "Applicable Taxes" means:
      • For the cardholders having State of residence in the records of SBI Card on the statement date as "Haryana" - Central Tax @ 9% and State Tax @ 9%
      • For the cardholders having State of residence in the records of SBI Card on the statement date as other than "Haryana" - Integrated Tax @ 18%
    23. In case you have opted for the Auto Debit payment mode for the payment of total outstanding on your SBI Card, then, the Total Amount Due on your SBI Card including the Balance Transfer Amount and other charges applicable thereto will be debited from your bank account on the Due Date.
    24. Any payments delay due to third party processing, the third party will be responsible for any customer dispute due to same. Accordingly, SBI Card will not be responsible and liable for any/all matters/claims/defects connected therewith with respect to the third-party payment processing.
  • Balance Transfer on EMI

  • Flexipay

  • Encash/Encash Inline

  • Shop-and-Smile Rewards Program

    THE PROGRAM:

    The SBI Card Shop & Smile Rewards Program allows eligible SBI Cardholders to accumulate points from spending on their SBI credit card as determined by SBI Card from time to time. Points accumulated on SBI credit card can be used in the manner as explained below.

    POINTS EARNED/ACCUMULATED UNDER THE PROGRAM :

    SBI Prime/Platinum & Elite/Signature Cardholders will earn 2 Reward Points for every Rs. 100 spent and earn 10 Reward Points for every Rs. 100 spent on Dining, Groceries, Departmental Store & Movies (Prime/Platinum).

    SimplyCLICK SBI Cardholders will earn 1 Reward Point for every Rs. 100 spends 5 Reward Points for every Rs. 100 spent on online spends 10 Reward Points for every Rs. 100 spent for online spends with exclusive partners.

    With effect from 01 Mar 2022, SimplySAVE / SBI Gold & More/ SBI Gold/ Classic/ International Cardholders will earn 1 Reward Point per Rs 150 spent and 10 Reward Points for every Rs 150 spent on accelerated categories, as applicable.

    With effect from 01 Mar 2022, SimplySAVE Pro Cardholders will earn 1 Reward Point per Rs 150 spent and 5 Reward Points for every Rs 150 spent on accelerated categories as applicable.

    The above changes in accrual, with effect from 01st March 2022, are also applicable on respective variants of Banking Cobrand and American Express cards.

    SBI Card PULSE Cardholders will earn 2 Reward Points for every Rs.100 spent and 10 Reward Points for every Rs.100 spent on Chemist, Pharmacy, Dining and Movies.

    Please refer to the card-specific Terms and Conditions for the MCCs of above-mentioned categories that qualify for accelerated Reward Points.

    This Rewards Program is not applicable on SBI Railway Card, SBI Spice Jet Card and SBI Go Air Card.

    Under the Rewards Program, following charges/ transactions / activities are not eligible for accruing Points:

      • Balance Transfers, Balance Transfers on EMI.
      • Cash advances (Domestic and Foreign)
      • Easymoney
      • Encash
      • Dial a Draft
      • ATM Withdrawals
      • Financial charges (e.g. late payment fees, dishonored cheque charges, service fees,  transaction charges)
      • e-Wallet loading transactions identified under MCCs 6540 and 6541 on best effort basis w.e.f 1st July 2020. Apollo SBI Card will continue earning Reward Points as per the card feature on e-Wallet Loading transactions
      • Purchases at petrol pumps/service stations
      • Any charge incurred prior to his/her enrollment date
      • Any payment made using ‘Points + Pay’ option to redeem reward points on the rewards catalogue
      • Accelerated Reward Points under Departmental Stores (MCC 5311) and Grocery Stores & Supermarkets (MCC 5411) for merchants - Metro Cash & Carry, Flipkart Wholesale and Walmart on SBI Card Elite / Signature, SimplySAVE SBI Card, SBI Card Prime / Platinum and select cobrand cards. However, identification of eligible & non-eligible transactions on these merchants for the purpose of Rewards shall be done by SBICPSL on a best effort basis.
      • Transactions identified under MCCs 6540 and 6541 will not earn Reward Points. The MCC parameters considered for identification are defined by Network partners (Visa, MasterCard and Rupay).
      • Card Protection Plan charges debited on your SBI Credit Card will not accrue any Reward Points on the card account
      • Accrual of 5X Reward Points on online Rent Payment transactions with SimplyCLICK SBI Card and SimplyCLICK Advantage SBI Card will be revised to 1X Reward Points with effect from 01 MAY’23. Eligible rent payment transactions for the purpose of Reward Points shall be identified under Merchant Category Code (MCC) 6513 on best effort basis.
      • W.e.f. 01 Jul 2023, accrual of Reward Points will be discontinued for Rent Payment transactions on following credit cards: Aditya Birla SBI Card, Apollo SBI Card, BPCL SBI Card, Delhi Metro SBI Card, Mumbai Metro SBI Card, Chennai Metro SBI Card, Fabindia SBI Card, IRCTC SBI Card, Ola Money SBI Card & Yatra SBI Card. Eligible Rent Payment transactions for the purpose of Reward Points shall be identified under Merchant Category Code (MCC) 6513 on best effort basis.
      • W.e.f. 01 Apr 2024, accrual of Reward Points on Rent Payment transactions will be discontinued for certain credit cards. Please refer https://sbicard.com/cardslist for the list of cards. Rent Payment transactions shall be identified under Merchant Category Code (MCC) 6513, on best effort basis.
      • W.e.f. 15 Apr 2024, accrual of Reward Points on Rent Payment transactions will be discontinued for certain credit cards. Please click here for the list of cards. Rent Payment transactions shall be identified under Merchant Category Code (MCC) 6513, on best effort basis.
      • W.e.f. 01 Jun 2024, accrual of Reward Points on Govt Related transactions will be discontinued for certain credit cards. Please click here for the list of cards. Government related transactions shall be identified under Merchant Category Codes (MCC) 9399 and 9311, on best effort basis.
      • W.e.f. 15 July 2024, accrual of Reward Points on Govt Related transactions will be discontinued for certain credit cards. Please click here for the list of cards. Government related transactions shall be identified under Merchant Category Codes (MCC) 9399 and 9311, on best effort basis.
      • W.e.f. 1 Dec 2024, accrual of Reward Points on spends done on Digital Gaming Platforms/Merchants will be discontinued for certain credit cards. Please click here for the list of cards. Transactions on Digital Gaming Platforms/Merchants shall be identified under Merchant Category Codes (MCC) 5816, 7993 and 7994, on best effort basis. TnC


    The reward points awarded for the following transactions /activities, will be reversed:

      • Transactions pertaining to returned goods or services.
      • Billing disputes; i.e., In case a customer raises a dispute with SBICPSL regarding the happening of a particular transaction for which he/she has been awarded reward points and the dispute has been settled in favor of the customer, then SBICPSL shall reverse the points awarded to the customer with respect to the transaction.
      • Flexipay w.e.f 20th November 2020;
      • Merchant EMI i.e. EMI availed at the time of purchase at Merchant establishment or websites, w.e.f 20th November 2020;
      • Transactions eligible for Instant Discount and Cashback offers. Reward Points accrued will be forfeited, for offers starting 14 Sep’22 onwards (as per T&Cs of the Offer Program). Reward points will be forfeited for all transactions done during offer period and considered for Offer computation. In case cardholder does not have adequate Reward Points balance at the time of forfeiture, an amount equal to the deficit in the Reward Points will be debited from the card account. Reward Points shall be forfeited only when the cashback or Instant discount is successfully availed by the cardholder.


    In the event of Foreclosure of Flexipay/ Merchant EMI, no Reward Points will be credited back in any scenario.

    All identification of eligible & non-eligible transactions regarding Rewards by SBICPSL are on a best effort basis & may be subject to technical glitches.

    SBICPSL will mail the primary cardholder in the monthly statement of account in respect of the SBI card of the number of points accumulated immediately preceding the closing date for the said monthly statement.

    The points do not constitute property of the cardholder and are not transferable by operation of law or otherwise to any person or entity.

    Points can only be accumulated for a period of 24 months from the date of the accrual of reward point under the rewards program. Any points not used by the end of the stipulated 24 months shall lapse and be forfeited.

    In the event the SBI Card is voluntarily closed by the cardholder, the points accumulated on his/her SBI card account can be redeemed within 30 days of closure, otherwise these will automatically lapse. In the event of cancellation of the SBI Card for any other reason, all the points accumulated will stand forfeited, but may be reinstated at the discretion of SBICPSL if the use of SBI Card is reinstated.

    Air India SBI Signature & Platinum Credit Card – Redemption of Reward Points against Air India Air Miles must be redeemed before voluntary closure of the Credit Card. Air Miles redemption can be fulfilled only on active Credit Cards.

    For offers launched from 01 Dec 2023:

    • Reward Points forfeiture for Cashback offers will be done within 90 days of Cashback posting date.
    • Reward Points forfeiture for Instant Discount offers will be done within 6 months from the end of offer month. (e.g.: For Instant Discount offer ending on 15 Dec 2023, Reward Points forfeiture will be done between 1 Jan 2024 and 30 Jun 2024, both dates included)

    REWARD ACCRUAL CAPPING POLICY:

    With effect from August 1, 2018, there would be a maximum capping of Reward points accrual for the below SBI Credit Cards, the details of the capping are as follows:

    SBI CARD PRIME: Maximum Cap of 7,500 Reward Points/Month - Cumulative 5X Reward Points accrued per Rs. 100 spent on Dining, Movies, Departmental Store & Groceries for your SBI Card Prime will have a maximum cap of 7,500 Reward Points per month. After the cap limit of 7,500 Reward points is achieved,2 Reward Points for every Rs. 100 spent , as per the card policy, will continue to accrue.

    SBI CARD ELITE: Maximum Cap of 10,000 Reward Points/Month - Cumulative 5X Reward Points accrued on Dining, Departmental Store & Grocery spends for your SBI Card Elite will have a maximum cap of 10,000 Reward Points per month. After the cap limit of 10,000 Reward points is achieved, 2 Reward Points for every Rs. 100 spent, as per the card policy, will continue to accrue.

    PLATINUM SBI CARD: Maximum Cap of 7,500 Reward Points/Month - Cumulative 5X Reward Points accrued on Dining & Departmental Store spends for your Platinum SBI Card will have a maximum cap of 7,500 Reward Points per month. After the cap limit of 7500 Reward points is achieved, 2 Reward Point for every Rs. 100 spent, as per the card policy, will continue to accrue.

    SIGNATURE SBI CARD: Maximum Cap of 10,000 Reward Points/Month - Cumulative 5X Reward Points accrued on Dining, Departmental Store, Grocery & International spends for your Signature SBI Card will have a maximum cap of 10,000 Reward Points per month. After the cap limit of 10,000 Reward points is achieved, 2 Reward Point for every Rs. 100 spent, as per the card policy, will continue to accrue.

    With effect from August 01, 2018, the REWARD ACCRUAL CAPPING POLICY shall supersede any communication made by or on behalf of SBI CARD in relation to the Rewards Policy which is in conflict to the aforesaid, including but not limited to communication through any product brochure, websites, sales kit, SMS, email, digital kiosk or by telephone.

    With effect from August 20, 2020, there would be a maximum capping of Reward points accrual for the below SBI Credit Cards, the details of the capping are as follows:

    Yatra SBI Card: Maximum Cap of 5,000 Reward Points/Month - Cumulative 6X Reward Points accrued per Rs. 100 spent on Departmental Stores, Grocery, Dining, Movies and Entertainment for your Yatra SBI Card will have a maximum cap of 5,000 Reward Points per month. After the cap limit of 5,000 Reward points is achieved, 1 Reward Point for every Rs. 100 spent, as per the card policy, will continue to accrue.

    Yatra SBI Card: Maximum Cap of 5,000 Reward Points/Month - Cumulative 6X Reward Points accrued per Rs. 100 spent on International spends for your Yatra SBI Card will have a maximum cap of 5,000 Reward Points per month. After the cap limit of 5,000 Reward points is achieved, 1 Reward Point for every Rs. 100 spent, as per the card policy, will continue to accrue.

    Mumbai Metro SBI Card: Maximum Cap of 5,000 Reward Points/Month - Cumulative 10X Reward Points accrued per Rs. 100 spent on Dining, Movies, Grocery and Departmental stores for your Mumbai Metro SBI Card will have a maximum cap of 5,000 Reward Points per month. After the cap limit of 5,000 Reward points is achieved, 1 Reward Point for every Rs. 100 spent, as per the card policy, will continue to accrue.

    Mumbai Metro SBI Card: Maximum Cap of 5,000 Reward Points/Month - Cumulative 10X Reward Points accrued per Rs. 100 spent on Auto Top-up for your Mumbai Metro SBI Card will have a maximum cap of 5,000 Reward Points per month. After the cap limit of 5,000 Reward points is achieved, 1 Reward Point for every Rs. 100 spent, as per the card policy, will continue to accrue.

    Chennai Metro SBI Card: Maximum Cap of 5,000 Reward Points/Month - Cumulative 10X Reward Points accrued per Rs. 100 spent on Dining, Movies, Departmental Store and Groceries for your Chennai Metro SBI Card will have a maximum cap of 5,000 Reward Points per month. After the cap limit of 5000 Reward points is achieved, 1 Reward Point for every Rs. 100 spent, as per the card policy, will continue to accrue.

    Doctor's SBI Card: Maximum Cap of 7,500 Reward Points/Month - Cumulative 5X Reward Points accrued per Rs. 100 spent on Medical Supplies and Travel Booking Spends and Cumulative 5X Reward Points accrued per Rs. 100 spent on International Spends for your Doctor's SBI Card - each will have a maximum cap of 7,500 Reward Points per month. After the cap limit of 7,500 Reward points is achieved, 1 Reward Point for every Rs. 100 spent, as per the card policy, will continue to accrue.

    SBI Card Krishak Unnati: Maximum Cap of 5,000 Reward Points/Month - Cumulative 5X Reward Points accrued per Rs. 100 spent on Utilities & Fuel payments for your SBI Card Krishak Unnati will have a maximum cap of 5,000 Reward Points per month. After the cap limit of 5,000 Reward points is achieved, 1 Reward Point for every Rs. 100 spent, as per the card policy, will continue to accrue.

    With effect from September 01, 2020, there would be a maximum capping of Reward points accrual for the below SBI Credit Cards, the details of the capping are as follows:

    BPCL SBI Card: Maximum Cap of 5,000 Reward Points/Month - Cumulative 5X Reward Points accrued per Rs. 100 spent on Groceries, Departmental stores, Movies & Dining for your BPCL SBI Card will have a maximum cap of 5,000 Reward Points per month. After the cap limit of 5,000 Reward points is achieved, 1 Reward Point for every Rs. 100 spent, as per the card policy, will continue to accrue.

    With effect from October 01, 2020, there would be a maximum capping of Reward points accrual for the below SBI Credit Cards, the details of the capping are as follows:

    SimplyCLICK SBI Card: Maximum Cap of 10,000 Reward Points/Month - Cumulative 5X Reward Points accrued on other online spends on your SimplyCLICK SBI Card will have a maximum cap of 10,000 Reward Points per month. After the cap limit of 10,000 Reward points is achieved, 1 Reward Point for every Rs. 100 spent, as per the card policy, will continue to accrue.

    With effect from February 22, 2021, there would be a maximum capping of Reward points accrual for the below SBI Credit Cards, the details of the capping are as follows:

    SBI CARD PRIME: Maximum Cap of 2,000 Reward Points/Year - Cumulative 20 Reward Points accrued per Rs. 100 spent on Birthday for three days (applicable on your birthday, a day before & after) for your SBI Card Prime will have a maximum cap of 2,000 Reward Points per year. After the cap limit of 2,000 Reward points is achieved,2 Reward Points for every Rs. 100 spent, as per the card policy, will continue to accrue. During the Birthday period (birthday, a day before & after), no other accelerated Reward Points will be accrued.

    With effect from June 01, 2021, there would be a maximum capping of Reward points accrual for the below SBI Credit Cards, the details of the capping are as follows:

    SHAURYA SBI CARD: Maximum Cap of 5,000 Reward Points/Month - Cumulative 5X Reward Points accrued per Rs. 100 spent on CSD, Dining, Movies, Departmental Stores and Grocery Spends for your Shaurya SBI Card will have a maximum cap of 5,000 Reward Points per month. After the cap limit of 5,000 Reward points is achieved, 1 Reward Point for every Rs. 100 spent, as per the card policy, will continue to accrue. 

    With effect from March 01, 2022, Reward points accrual for the below SBI Credit Cards has been revised, the details of the capping are as follows:

    SimplySAVE SBI CARD:  Maximum Cap of 5,000 Reward Point/Month - Cumulative 10X Reward Points accrued on Dining, Movies, Departmental Store & Grocery spends for your SimplySAVE SBI Card will have a maximum cap of 5,000 Reward Points per month. After the cap limit of 5,000 Reward points is achieved, 1 Reward Point for every Rs. 150 spent, as per the card policy, will continue to accrue.

    GOLD & MORE SBI CARD: Maximum Cap of 5,000 Reward Point/Month - Cumulative 10X Reward Points accrued on Departmental Store & Grocery spends for your Gold & More SBI Card will have a maximum cap of 5,000 Reward Points per month. After the cap limit of 5000 Reward points is achieved, 1 Reward Point for every Rs. 150 spent, as per the card policy, will continue to accrue.

    The above capping are also applicable on respective variants of Banking Cobrand and American Express cards.

    SBICPSL decision on the computation of points will be final, conclusive and binding on the cardholder.

    POINTS REDEMPTION:

    A fee of Rs. 99 plus applicable taxes will be debited from the cardholders account for redemption request towards delivery and processing charges in case of physical product redemption and statement credit. Please note, the reward redemption fee + applicable taxes would be charged only once as per batch processed in a day irrespective of no. of items redeemed during this period.

    SCENARIO - Batch change triggers at a particular time in the day (eg. 10 P.M. or 11 P.M.) and cardholder makes two redemption requests at this particular time, one is received just before while other after the batch has been processed, then redemption fee will be levied twice. The same will be charged to the Cardholder in his/her monthly statement. On redemption, the points would automatically be subtracted from points accumulated in the cardholder's account. The cardholder may choose any of the following methods for Redemption:

      • Visit sbicard.com; or SBI Card Mobile App
      • Get in touch with SBI Card Customer care at 1860 180 1290, 1860 500 1290, 39 02 02 02 (prefix local STD code)
      • Mail us at sbicard.com/email
      • Write to us at PO Box 28, GPO, New Delhi- 110001


    The SBI Card must not be overdue, suspended, blocked, canceled or terminated by SBICPSL at the time of redemption request.

    Reward redemption is not applicable on cardholder accounts where cardholder had not furnished updated KYC for periodical updation.

    The points accrued can only be redeemed by the Primary Cardholder and not by an Additional Cardholder.

    Points accumulated by a cardholder on an SBI card cannot be combined or used in conjunction with points of his/her other SBI cards at the time of redemption or transferred to any other customer loyalty program unless otherwise notified by SBICPSL.

    The Reward Points may be redeemed as following rewards:

      • Rewards Catalog offerings - Physical products and e-Gift Vouchers – in various categories.
      • Statement Credit – Credit adjustable against card outstanding.
      • At participating merchant establishments against merchandise/service purchased, as detailed in the communication issued by SBICPSL from time to time.

    In case of redemption as statement credit, Reward Points can only be redeemed in the multiple of 2,000 points unless or otherwise stated.

    The points cannot be exchanged for cash or other form of credit other than statement credit.

    Gift certificate/voucher/physical product shall be delivered to cardholder within 15 Calendar days on a best-effort basis after receiving the redemption request from the Cardholder.

    Redeemed Rewards are not exchangeable for other rewards or refundable. Once exchanged for any partner loyalty program, points cannot be transferred back. All Rewards are subject to availability and certain restrictions may apply. The redemption procedure and additional terms and conditions for each item are set forth in the redemption certificates/vouchers issued to the cardholder.

    Other SBI card benefits which are activated by use of the SBI card do not apply to goods or services received as rewards under the program.

    The number of Reward points earned on spends may differ on different segments of credit cards and SBICPSL reserves the right to decide the Reward points required by the Cardholder to avail the Reward Catalog offerings for each segment of credit cards offered by SBICPSL.

    DELIVERY OF PHYSICAL PRODUCTS:

    Products shall be directly supplied / sold by third-party service providers to the cardholders and SBI Card shall make the payment to such third-party service providers for the products in lieu of points redeemed by the cardholders.

    SBICPSL reserves the right not to accept returns or change of correct and functional goods/services after a complete delivery has been made to the correct mailing address and accepted by the Cardholder. Any additional meals, transportation, accommodation arrangements, couriers or other costs incurred in connection with redemption of any reward will be the sole responsibility of the cardholder. Quality of goods/services is the sole responsibility of suppliers / manufacturers in accordance with their warranty and services terms and conditions if any.

    The fulfillment agency will make such delivery within 15 Calendar days of receipt by SBICPSL of the redemption request on a best-effort basis. In case of goods shortage or upon expiration of the rewards catalogue, the delivery may be subjected to certain delay. All delivery disputes will be entertained within 30 days from the date the request has been made for the redemption.

    SBICPSL is not liable for any delay or loss or damage of goods in delivery of redeemed physical products.

    In case the physical product received is damaged/incorrect/incomplete, the Cardholder shall get in touch with SBI Card Customer care at 1860 180 1290, 1860 500 1290, 39 02 02 02 (prefix local STD code) or click here to email us within 02 days of receipt of the same. In case the Cardholder fails to inform the issues within the given period of 2 days, then SBICPSL shall have the right to reject to entertain such grievances from the Cardholder.

    E-GIFT VOUCHER USAGE:

    Any additional costs incurred in connection with usage of e-Gift vouchers will be the sole responsibility of the cardholder.

    Kindly note that Gift vouchers should be utilized within expiry dates mentioned on the voucher. Gift Vouchers will not be revalidated.

    Issuance of e-gift voucher for dining, travel or hotel accommodation does not constitute a reservation. The Cardholder is responsible for making all reservations and notifying participating merchant establishments of the reward(s) he/she is going to redeem.

    In case the e-gift voucher received is damaged/incorrect/incomplete, the cardholder to get in touch with SBI Card Customer care at 1860 180 1290, 1860 500 1290, 39 02 02 02 (prefix local STD code) or click here to email us within 02 days of receipt of the same. In case the Cardholder fails to inform the issues within the given period of 2 days, then SBICPSL shall have the right to reject to entertain such grievances from the Cardholder.

    NEGATIVE REWARD POINTS :

    • The modifications to the Reward policy regarding ‘negative reward point’ will be effective from 20th November 2020.
    • Any negative balance in the rewards account of the Cardholder will be considered as an outstanding due to the Cardholders Account and as such the credit card account cannot be closed.
    • The negative reward points shall be adjusted (without any further prior notice) against any new reward points earned by the Cardholder until the entire negative reward balance has been adjusted.
    • In case a Cardholder having negative rewards points intends to voluntarily close the credit card account, then the equivalent value of such negative reward points will be automatically converted to statement debit and required to be paid by the Cardholder along with any other dues.
    • In case a Cardholder having negative rewards points intends to flip to any other card category / segment, then the equivalent value of such negative reward points will be automatically converted to statement debit and required to be paid by the Cardholder along with any other dues.

    OTHER CONDITIONS:

    Fraud and abuse relating to earning and redemption of points in the program will result in the forfeiture of the points as well as termination of the SBI credit card account. SBICPSL or its merchant establishments for administrative and/or marketing purposes may use information supplied by a Cardholder on the redemption of rewards.

    In case any reward points have been wrongfully availed or erroneously awarded and if the same have been redeemed against statement outstanding by Cardholder, then it can be adjusted back as statement debit on the card account.

    The reward points that are accrued on your Card account shall be immediately forfeited on the occurrence of any of the following events:

      • The Cardholder fails to make the Payment on the card which is due for a period greater than 90 days.
      • The Cardholder fails to make payment of the outstanding dues on its Card Account and opts for settlement of the outstanding payment due on the Card account.
      • The Cardholder is found to be involved in a fraud on its own Card account after an investigation is carried out by SBICPSL.
      • The Cardholder’s failure to comply with the regulatory norms.
      • In the event of death of the Cardholder.

    In the event that the Cardholder does not initiate any transaction on his card for a period of 13 consecutive months, the reward point balance shall be forfeited at the end of the 13th month.

    In the event that the Cardholder misses two consecutive payments, the rewards points that were accrued during the first cycle for which payment was not made will be forfeited.

    In the event of a voluntary closure of the Card account by the Cardholder, the unutilized reward point balance shall be forfeited after a period of 30 days from the date of closure of the Card Account.

    Any taxes or other liabilities or charges payable to the government or any other authority or any participating merchant establishment which may arise or accrue to a cardholder by redemption as aforesaid or otherwise as a result of the program shall be to the sole account of the cardholder.

    SBICPSL reserves the right to cancel, change or substitute the rewards or the rewards conditions or the computations of points or terms and conditions of the program anytime. SBICPSL can suspend or terminate the program any time it deems necessary. In such a case SBICPSL will intimate the cardholder and give them an option to redeem the accumulated points.

    Physical products/e-Gift Vouchers once redeemed by the cardholder, shall not be cancelled.

    In the event of no availability of a Product, SBICPSL shall have right to send an alternate model offered by the brand which shall be of same or more value.

    SBICPSL makes no warranties or representations either expressed or implied with regard to the type, quality or fitness of the goods and services provide by the participating merchant establishment under the program.

    The Program does not in any way amend the Cardholder agreement between SBICPSL and the cardholder and any term referenced but not defined herein may be interpreted in accordance with the cardholder agreement.

    In case of any dispute, decision of SBICPSL shall be final and binding.

    Any disputes arising out of with respect to this Program shall be subject to arbitration under the Indian Arbitration and Conciliation Act, 1996 including any statutory amendments carried thereof. Arbitration shall be conducted by a sole arbitrator appointed by SBICPSL for this purpose and the award of the arbitrator shall be final and binding on the cardholder and SBICPSL. The place of arbitration shall be at New Delhi and the language of arbitration shall be English.

    The Program shall be governed by and construed under the laws of India and the parties to a dispute shall subject themselves to the jurisdiction of courts of Delhi.

    SBICPSL acts in good faith in response to any oral or electronic instruction or enquiry by the Cardholder in respect of any matter in relation to this program and fulfillment of any reward. The cardholder will not be entitled to claim or allege any loss, damage, liability, expense etc. attributable directly or indirectly, to any such good faith action of SBICPSL. All queries to the program may be addressed to:

    The MANAGER Customer Services
    SBI Cards and Payment Services Limited
    P.O. Bag No 28
    New Delhi
  • Card Upgrade

    1. Annual Fee is payable on the annual card fee date of the current card which will be communicated to you through your monthly statement. GST will be charged over and above the annual fee basis the prevailing GST rate.
    2. A cardholder will be eligible for welcome gift only post payment / realization of annual fee by SBI Card.
    3. The credit limit enhancement on the new card will be at the sole discretion of SBI Card.
    4. In case the card is flipped from core to core card, the Reward Points accumulated on the previous card will automatically be transferred onto the new card.
    5. In case the card is upgraded / flipped from core to co brand card, customer needs to use all his reward points before raising the request for card upgrade / flipping.
    6. In case the card is upgraded / flipped from co brand to core card, customer will not be allowed to move his reward points. .
    7. The upgrade would be offered to eligible customer's basis the internal evaluation/parameters of customer performance and credit history on the card.
    8. Old card plastic will be active for a period of 90 days from the date of upgrade to new card.
    9. Post the downgrade of the upgraded card, customer is not eligible to upgrade the card for a period of 6 months from the date of downgrade.
    10. Downgrade may be initiated by a customer only within a period of 90 days post upgrading the existing SBI Card.
    11. In case of upgrade to AURUM Card, the Reward Points accumulated on previous credit card will carry forward to AURUM Card. However, these Reward Points will expire according to the T&C of previous credit card issued to you by SBI Card. Reward Points earned on AURUM Card post upgrade will never expire. However, in case of upgrade from co brand card to AURUM, the accumulated Reward Points will not carry forward and customer has to use all the Reward Points before raising the request for card upgrade.
    12. All new Credit Cards issued are "Domestic" usage cards. These cards can be used for purchases at merchant outlets in India or online transactions on Indian websites or at ATMs in India only.
    13. In case you wish to avail credit card with International usage, your due consent is required.
    14. SBI card reserves the right to decide the eligibility for card upgrade as per its internal policies. SBI card reserves the right to withdraw the offer to the customer at any time as deemed right.
    15. On card upgrade, the existing card features will become invalid and the features of the upgraded card will apply.
    16. Customer shall have the responsibility to communicate the new card number to all third parties who have been given standing instructions for direct debit on existing card number for any service availed thereon. Customer shall have the responsibility to destroy the existing card along with existing add-on / supplementary cards (if any) on receipt of the upgraded card.
    17. On card upgrade, the new card will be sent to the address registered as per SBI Card records. SBI Card will not be responsible for non-receipt or delay in delivery due to non-availability of the customer at the time of delivery. The terms of upgrade offer shall be in addition to and not in derogation of the terms contained in the card member agreement.
    18. Card upgrade would be governed by the existing terms and conditions applicable for the current card held by the customer and the terms and conditions mentioned here are over and above the existing terms and conditions. The offer is voluntarily extended by SBI Card. Hence request will be entertained only for the “applicable offer pertaining to a customer”. SBI Card cannot be held responsible for financial/non-financial obligation caused due to withdrawal of offer or non-implementation of upgrade / limit enhancement.
    19. SBI Card reserves the right at any time, without previous notice, to add, alter, modify, change or vary all or any of these terms and conditions or to replace wholly or in part this scheme by another offer, whether similar to the offer or not, or to withdraw it all together.
    20. The T&C’s will be governed by the laws of India & shall be subject to exclusive jurisdiction of the Delhi Courts. Any disputes arising out of these T&C’s shall be subject to arbitration by a sole arbitrator appointed by SBICPSL for this purpose. The proceedings of the arbitration shall be conducted as per the provisions of Arbitration and Conciliation Act, 1996. The venue & seat of arbitration shall be at New Delhi and language of arbitration shall be English.
  • Easy bill pay service

    1. The term "Utility Company" or "Biller" shall mean a company, organization or entity that sends a Bill, statement or invoice, usually a request for payment for a product or service to the customer.
    2. Easy Bill Pay service is available for select billers in select cities.
    3. The said services will be available to the credit card holders registered for this service and to the exclusion of all others.
    4. The cardholder agrees to pay a convenience charge while registering through SBI Card website. The convenience charge is subject to revision/waiver promotions from time to time by SBI Card. The convenience charge will be 1.82% of the transaction amount for any transaction done for Cat 2 Billers and no convenience charge for any transactions done for Cat 1 Billers. The list of Cat 1 and cat 2 billers is as given on the website www.sbicard.com.
    5. The Cardholder agrees that he/she would enter/give the Bill details correctly in the application form/website/recorded lines, if entered/given incorrectly it will not be the responsibility of SBI Card, and any further disputes are to be settled with the utility company directly by the card holder. It is specifically stipulated that all liability shall be on the cardholder in case of any incorrect entry and SBI card shall not be responsible whether directly, indirectly, incidentally or consequentially for any such acts of the cardholder.
    6. The cardholder shall take precaution to ensure that no double payment is made from his end for the same bill. SBI Card will not be liable for reversals in such cases and cardholder will need to liaise directly with Biller.
    7. SBI Card will not bear the responsibility of late payment made by the cardholder
    8. The Cardholder should ensure that he/she receives a confirmation for the payment made by him/her through this facility. Any non-confirmation of the transaction, SBI card shall not be responsible and liable and accordingly no payments shall be made to the utility company.
    9. Payment to the registered Biller will be made only when we receive the bill from Biller. In case of failure in receiving the Bill from Biller, SBI card won’t be liable for non-payment.
    10. All disputes regarding the bill registration and payments should be raised within 6 months of the billing date, SBI Card will not bear any responsibility for wrong payments or registrations after 6 months.
    11. Notwithstanding any other terms, it is stipulated that processing of all the payments is subject to the availability of free, clear and available limits in the cardholder's SBI Credit Card Account at the time of processing the transaction. In the event of credit limits not being available, cardholder will receive a payment failed report.
    12. In all situations where the cardholder services are discontinued/disrupted due to any acts of the utility company, governmental orders and any other related matter, SBI Card shall not be responsible and/or liable for the same and the cardholder shall be solely responsible and liable to settle such matters with its utility company and/or statutory authority.
    13. The cardholder indemnifies SBI Card from and against all actions, suits, claims, liabilities and proceedings due to or arising out of any or all disputes between the cardholder and Utility companies or by reason of SBI Card acting in good faith and bonafide belief.
    14. SBI Card will endeavor to effect payments / carry-out instructions received by it within Bill due date. However, SBI Card does not warrant that Payment / fulfillment of instructions will not be delayed for reasons beyond its control including any default on the part of the service provider. As the instructions would depend on various electronic technology used from time to time, there could be delays in receipt of any instructions by SBI Card from the cardholder and by the provider of Utilities / Services. For all such delays, the service provider of such services shall be responsible and liable being the owner and administrator of these services.
    15. In case of any wrong amount debited to card due to issue/incorrect customer mapping at Biller end, Cardholder might have to liaise directly with Biller for refund. Refund policies of Biller will apply over and above these terms and conditions. SBICPSL will only act as a facilitator for refunds on a best effort basis.
    16. This service is available only for individual cardholders and not corporate cardholders.
    17. It is clarified here that cardholder statement is adequate and conclusive proof that such payment was paid to utility company.
    18. SBI Card is not in any manner party to the contracts that may be executed between the cardholder and the providers of such Utilities / Services. The providers of Utilities / Services shall be solely responsible to the cardholder to render the Utilities / Services for which Payment is to be made by SBI Card and SBI Card shall not be responsible/liable for any deficiency in the same including, but not limited to, deficient quality, delivery, quantity etc., and shall not be made party to any disputes between the cardholder and any providers of Utilities / Services.
    19. The cardholder shall not hold SBI Card liable for any non-service, delayed service or faulty service rendered by the provider of Utilities / Services and shall not contact or communicate in any manner whatsoever, inter alia, by electronic mail, phone, post, SMS, or personal meeting with SBI Card in this regard.
    20. SBI Card will not accept any cancellation request by the cardholder if the payment transaction has been authorized on his card account and payment accepted by the Biller. Payment authorization is initiated 5 days prior to the payment due date. Any disputes will have to be settled by the cardholder directly with the Biller.
    21. Nothing contained herein shall prejudice or affect the terms and conditions as mentioned in the Terms & Conditions booklet sent in the Credit Card welcome kit . The terms of this service shall be in addition to and not in derogation of the terms contained in the Terms & Conditions booklet
    22. Nothing contained in the said services shall be construed as binding obligation on SBI Card or any participating utility company to continue the services after the services are terminated.
    23. SBI Card reserves the right to charge and recover from the Cardholder, fees for availing the service, which may be altered with prior intimation to the cardholder.
    24. SBI Card shall have the right to revoke and/or discontinue this service to certain cardholders if it has reason and/or reasonable apprehension to believe that such continuing of this service shall gravely prejudice the commercial situation of SBI Card. Such a determination by SBI Card shall be at its sole and absolute discretion with reference to its cardholders
    25. All disputes and differences arising out and in connection with this service shall be subject to arbitration under the Arbitration and Conciliation Act, 1996 with any amendments thereof. The arbitration shall be conducted by a sole arbitrator appointed by SBICPSL. The place of arbitration shall be New Delhi and language of arbitration shall be English. The award passed by the arbitrator shall be final and binding on parties. Existence of a dispute/difference shall not constitute a claim against SBICPSL. Notwithstanding the foregoing the courts in New Delhi shall have the exclusive jurisdiction to decide any matters related and connected to the instant terms.
    26. The said services will be effective subject to SBI Card Credit Card being valid and in good standing
    27. SBI Card may at its sole discretion accept of decline the said services by the utility company.
    28. SBI Card may change from time to time the utility companies for which said services are extended
    29. The record of charges in respect of the said services received or availed by cardholder and submitted by utility companies to cardholder’s Card Account will neither bear Cardholder signature nor the imprint of Credit Card. Cardholder therefore undertake to unconditionally honor and pay without demur protest and contest all the said charges including interim charges booked by cardholder under the said services, as and when cardholder is billed for the same by SBI Card during the validity period of his Card and subsequent renewals thereof.
    30. SBI Card reserves the right to revoke / stop this facility if the credit behavior on the card is unsatisfactory.
    31. This facility is available only for utility bills pertaining to residential uses, No commercial utility bills will be paid under this scheme
    32. No receipt will be given for bills paid through this facility. Cardholder statement is adequate proof that such payment was paid to utility company
    33. SBI Card neither endorses the Utilities / Services offered, nor is it in any manner party to the contracts that may be executed between the cardholder and the providers of such Utilities / Services
    34. The cardholder is liable to honour all his/her credit card commitments irrespective of any grievances/complaints that cardholder may have with utility companies.
    35. Cardholder will continue making payments towards any utility bill outstanding until he/she receives an SMS/E-mail/letter confirmation from SBI Card indicating that his/her EasyBillPay facility has been activated along with effective date of activation.
    36. Cardholder agrees to communicate termination of facility to SBI Card in writing failing which the payment made to the utility company will be construed as valid and binding on him/her.
    37. Cardholder agrees to resolve disputes (if any) of whatsoever nature directly with the utility company and will not hold SBI Card liable for any deficiency of services provided by the utility company.
    38. It will be the responsibility of the cardholder to inform SBI Card in writing of any change or withdrawal of the EasyBillPay facility thus availed.
    39. Any disputes arising out of disconnection of the utility facility, penalty from government and late charges on installment dues arising due to change / revocation of the facility will be the sole responsibility of the cardholder and the cardholder will not hold SBI Card responsible/liable for the same
  • Refer a friend

    T&C for bonus

    1. The SBI “Refer a friend” Rewards Program allows SBI Cardholder to earn & redeem points for various Gifts or Gifts Vouchers.
    2. The bonus points will be decided on the basis of referred cardholder card category and are subject to change from time to time at the sole discretion of SBI Card.
    3. The bonus transfer details to the SBI Cardholder:

    If Referred cardholder is given a Signature card then 2000 bonus point worth cash value of about Rs.500/-

    If Referred cardholder is given a Platinum card 1500 bonus point worth cash value of about Rs.375/-

    If Referred cardholder is given a Gold and More card 1000 bonus point worth cash value of about Rs.250/-

    1. The cardholder can redeem the earned Reward Points by calling the SBI Card helpline 39020202 (Prefix local STD code ) or 1860001290 (if calling from BSNL/MTNL line)
    2. The SBI Card must not be overdue, suspended, blocked, canceled or terminated by SBICPSL at the time of redemption request.
    3. The points accrued can only be redeemed by the primary cardholder and not by an Additional Cardholder.
    4. Validity of Gift Vouchers will be for 6 months from the month of issuance to Cardholder.
    5. The points will be credited to the cardholder post 60 days of the date of card issue to the referred cardholder.
    6. BONUS reward points are given only to the Cardholders who are eligible as part of this Programme on their SBI Credit Card. All decisions of SBICPSL about eligibility of cardholders for benefits under this Programme are final, absolute and binding on all Cardholders.
    7. Cardholder to ensure and update latest mobile number and registered e-mail ID to receive periodic communication related to this offer.
    8. SBICPSL Card will not be responsible for email bounces, wrong email id/mobile number updation or incomplete email id/mobile number updation in the system. Email/SMS will be sent to the email id or mobile number updated in our system.
    9. Any other T&Cs applicable for the process of the redemption of reward will apply here.

    Please visit the www.sbicard.com for details of terms and condition for Reward points redemption.

    Standard Terms & Conditions

    1. Any person availing this offer shall be deemed to have accepted these Terms and Conditions
    2. This Offer is a standalone Offer and the benefits offered under this Offer cannot be clubbed together and/or in any way be cumulated with any other offer of SBICPSL in any manner, or form.
    3. Any disputes arising out of this Offer shall be subject to arbitration under the Indian Arbitration and Conciliation Act, 1996 including any statutory amendments carried thereof. Arbitration shall be conducted by a sole arbitrator appointed by SBICPSL for this purpose and the award of the arbitrator shall be final and binding on the cardholder and SBICPSL. The place of arbitration shall be at New Delhi and the language of arbitration shall be English.Existence of a dispute, if any, shall not constitute a claim against SBICPSL.This offer will be governed by and construed in accordance with Indian law
    4. In case of any dispute, decision of SBI Card will be final and binding.
    5. If any term of this offer is held by a court of competent jurisdiction to be invalid or unenforceable, then this offer, including all of the remaining terms, will remain in full force and effect as if such invalid or unenforceable term had never been included.
    6. Cardholders are not bound in any way to participate in the Offer. Any such participation is voluntary and the same is being made available purely on a 'best effort basis'.
    7. SBICPSL reserves the right to modify or change any of the terms and conditions applicable to the Offer at any time its sole discretion with/without prior notice.
    8. The above offer is by way of a special offer for select SBICPSL Credit Cardholders only and nothing contained herein shall prejudice or affect the terms and conditions of the Cardholder agreement. The terms of the above schemes shall be in addition to and not in derogation of the terms contained in the cardholder agreement.
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