TnC

Terms & Conditions

  • Balance Transfer

    1. The "Low Interest Rate on Balance Transfer" offer from SBI Cards and Payment Services Private Limited ("SBICPSL") is open to all the residents of India holding a valid and current primary SBI Credit Card (" SBI Cardholders"), excluding delinquent and any other ineligible SBI credit cardholders determined as per the internal policy of SBICPSL.
    2. Balance Transfer ("BT") amount ordered by the primary SBI Cardholder would be processed by SBICPSL subject to a minimum ordered amount of Rs 5,000 and a maximum ordered amount of 75% of the available credit limit assigned to the concerned primary SBI Card Account.
    3. This facility can be availed by a Cardholder for different tenures at different interest rates and accompanying charges like processing fee etc. as may be set forth by SBICPSL from time to time. By booking a BT of a particular tenure through appropriate medium, a Cardholder expressly consents to meet all his obligations thereto.
    4. It is clarified herein that for and on all subsequent purchases whether made in retail and/or cash and other outstanding balances, the applicable finance charge of up to 3.35% per month (depending on your card type) shall be levied and all such levying of applicable finance charge be made applicable from the date of purchase itself and shall accordingly cover all card holders who may have BT amount in their card account. Furthermore it is clarified that for and up to 50 days interest free period is not valid on any retail purchases or otherwise for those cardholders who may have a BT amount in their account.
    5. In case the cardholder places a cancellation request within 45 days of the BT getting booked, then all fees and interest charged will be reversed. The charges will not be reversed once cheque issued to the cardholder has been cleared and resulted in a clear credit to the cardholder account. In case of a cancellation post 45 days the fees charged will not be reversible and all such fees shall stand forfeited by the Cardholders.
    6. It is stipulated that BT processed through Visa Money Transfer cannot be reversed once the request has been processed or the amount has been credited to the other credit card issuing company by use of this facility. The cardholder using Visa Money Transfer facility accordingly confirms and agrees to this condition while opting for and choosing Visa Money Transfer facility for availing benefits under BT.
    7. The BT facility is not applicable and specifically excludes all additional SBI Cardholders and this facility and all benefits accruing thereof is made open to only the Primary SBI Cardholders as detailed above.
    8. BT request from a SBI Card account which has an overdue status or when the credit limit has been exceeded or is for an amount in excess of the outstanding balance on the other card will not be accepted by SBICPSL.
    9. It is stipulated herein that for availing benefits under the BT offer and availing of this facility resulting in advance of ordered sums of money, SBI Cardholder shall remain liable to SBICPSL till such time that the SBI Credit Cardholder has not paid back all the ordered sums of money including all applicable interest and charges including any penal interest that may be imposed in accordance to terms of this offer and applicable regulations in this regard. All financial liabilities of the cardholder under BT for the offer period as per Plans detailed hereinabove shall be reflected in the monthly statement of accounts issued to the cardholder and shall be conclusive evidence of settling all liabilities of the cardholder for this Offer.
    10. SBICPSL shall not be liable for any additional charges, overdue payments, interest or other related charges on such SBI Credit card accounts.
    11. SBICPSL reserves sole and absolute right to refuse any BT requests at its discretion.
    12. These terms and conditions shall be deemed to be part of the SBI Cardholder Agreement and are incorporated therein by reference.
    13. All BT cheques will be payable at par at all branch locations of State Bank of India in India.
    14. All BT cheques will be in favour of the other credit card company. The cheques will be sent directly to the customer as per the current address as per SBICPSL records. In the event of the cheque being undelivered at the customer's current address as per SBICPSL records, the cheque will be sent directly to the other credit card company.
    15. The cardholder would generally receive the cheque within 3 working days (for Metro locations) or 5 working days (for all other locations) of the booking. This may, however, vary in case of unforeseen circumstances like bad weather conditions / flight delays / location or pin code being non-serviceable by the courier. Delays in delivery of the cheque may also occur in the event of customer has not updated his current address in the records of SBI Card or in circumstances where the customer is not available at his current address. SBI Card would not be held liable in the event of non-delivery of the instrument within the specified timeline for the foregoing set of reasons.
    16. BT booked for Third Party will not be accepted and the liability for the same will lie solely with the primary cardholder.
    17. In case of all such SBI Credit Card accounts availing of and being under Visa Money Transfer, the funds will be directly credited to the other credit card issuing company within 3 working days.
    18. Visa Money Transfer facility from SBICPSL is currently available on all Visa Credit Cards Only.
    19. SBICPSL will not be responsible and/or liable for any delay in clearance of the B T cheque by the other credit card company and the subsequent interest and/or penal charges.
    20. SBICPSL will not be responsible for any outstation charges levied by the other credit card company towards clearance of the B T cheque.
    21. During the Balance Transfer term, the balance transferred will also be included for computing the Minimum Amount Due (MAD or Minimum Amount Due is currently 5% of the total amount outstanding), as mentioned in credit card statement of SBICPSL Card made available to SBI Card account holder.
    22. SBICPSL shall not be responsible for any actions, ,claims, demands, losses,damages,costs,charges and expenses, which the SBI cardholder may suffer or incur by availing this offer and accordingly SBICPSL stands indemnified by the SBI Credit Cardholders availing benefits under this Offer.
    23. SBI Cardholders are not bound in any way to participate in this offer and such participation is totally voluntary and the offer is being made on a best effort basis.
    24. SBICPSL reserves the right to modify or change all or any of the rules and regulations applicable to the offer at any time to the SBI Cardholder.
    25. All disputes and/or differences arising out of this Offer shall be settled by arbitration conducted by a sole arbitrator appointed by SBICPSL. The Arbitration and Conciliation Act, 1996 governs such proceedings to be conducted in English at New Delhi. The award of the arbitrator shall be final and binding on the parties. Existence of a dispute or difference does not constitute a claim against SBICPSL.
    26. Applicable taxes calculated @ 15% of interest component (includes Service tax @ 14%, Swachh Bharat Cess @ 0.5% and Krishi Kalyan Cess @ 0.5%)
    27. In case you have opted for the Auto Debit payment mode for the payment of total outstandings on your SBI Card, then, the Total Amount Due on your SBI Card including the Balance Transfer Amount and other charges applicable thereto will be debited from your bank account on the Due Date.
  • Balance Transfer on EMI

    1. The "Balance Transfer on Easy Monthly Installment" ("BT on EMI") facility is an offer from SBI Cards and Payment Services Private Limited ("SBICPSL") which is open to the residents of India holding a valid and subsisting primary SBI Credit Card (" SBI Cardholders") only. This facility is not available to the delinquent and any other ineligible SBI credit cardholders determined as per the internal policy of SBICPSL.
    2. By availing this Offer and benefits accruing thereto, the Cardholder explicitly agrees to be bound by all the terms and conditions herein.
    3. The Offer shall be communicated through the appropriate medium as decided by SBICPSL at its sole option and discretion.
    4. The Balance Transfer amount requested by the primary SBI Cardholder would be processed by SBICPSL subject to a minimum Balance Transfer amount of Rs. 5,000 and a maximum amount of 75% of the available credit limit as assigned to the primary SBI Credit Card Account of the SBI Cardholder.
    5. The BT on EMI is an additional facility offered by SBICPSL to the SBI Cardholders to exercise the option of availing a Balance Transfer amount and to convert it into easy monthly installment over the tenure as applicable to the Balance Transfer. The facility is meant to be a staggered payment option for the SBI Cardholders.
    6. At any given month, the portion of the monthly repayment amount applied towards interest is determined by multiplying the reducing interest rate with the principal outstanding after the deduction of the previous month repayment amount. In other words, the reducing rate of interest is the rate which when charged brings the outstanding principal to zero at the end of the tenure, where the interest charged is calculated on a reducing principal balance.
    7. There are two different BT on EMI Plans available namely:
      • Interest at the rate of 0.50% per month for 3 months (*0.75% per month)
      • Interest at the rate of 0.75% per month for 6 months (*1.27% per month)
        * Reducing Rate of Interest
    8. This facility can be availed by SBI Cardholders for different tenures and at different interest rates as specified above, after payment of charges e.g. processing fee etc. as may be set forth by SBICPSL from time to time. By opting for a BT on EMI of a particular tenure through appropriate medium, a Cardholder expressly consents to meet all his obligations hereto.
    9. It is clarified that for and up to 50 days interest free period will continue to be valid on any retail purchases for those SBI Cardholders who may have opted for BT on EMI in their account.
    10. In case the cardholder places a cancellation request within 45 days of the BT on EMI getting booked, then all fees and interest charged by SBICPSL will be reversed. Notwithstanding the above such applicable fee and/or charges will not be reversed once cheque issued to the Cardholder has been cleared and resulted in a clear credit to the Cardholder account duly evidenced by the statement of account issued to the Cardholder. Further, in all cases cancellation post elapse of 45 days, the fees and other applicable charges, if any, as may be charged by SBICPSL to the SBI Cardholder will not be reversible and all such fees and/or charges shall stand forfeited.
    11. Visa Money Transfer facility from SBICPSL is currently available on Visa Money Transfer Only. In case of Balance Transfer processed through Visa Money Transfer, it takes 3 working days to credit the amount to the other credit card issuing company. The SBI Cardholder understands that once the request has been processed and the amount has been so credited to other credit card issuing company, the request cannot be reversed.
    12. The SBI cardholder shall be levied a foreclosure fee amounting to 3% of the Principal amount outstanding in case of the Offer being voluntarily pre-closed by the customer prior to the maturity of the tenure period opted for. The principal outstanding is calculated basis reducing interest rate as shown in the amortisation scheduled sent along with Balance Transfer on EMI Cheque/ Draft. In the illustration mentioned in point 33 the “Principal Outstanding” column will be used to calculate the foreclosure amount for example if the cardholder forecloses in the 2nd month the foreclosure amount will be calculated as Rs. 3358*3% =Rs. 100.74.
    13. The BT on EMI facility is not applicable and specifically excludes all add on SBI Cardholders and this facility and all benefits accruing thereof is made open to only the Primary SBI Cardholders as detailed above. Accordingly, no request from any Add on SBI Cardholders shall be entertained by SBICPSL in this regard.
    14. No BT on EMI request from a SBI Card account will be accepted or processed by SBICPSL, if there is an overdue status or when the credit limit on the credit card account has been exceeded.
    15. SBI Cardholder shall remain liable to SBICPSL till such time that the SBI Cardholder has not paid back the entire BT EMIs including all applicable interest, charges and/or penal interest if any, that may be imposed in accordance to terms of this offer consistent with applicable regulations in this regard. All financial liabilities of the cardholder under Balance Transfer on EMI for the offer period as per plans detailed hereinabove shall be reflected in the monthly statement of accounts issued to the cardholder and shall be conclusive evidence of settling all liabilities of the SBI Cardholder for this Offer.
    16. Transfer from this Offer to any other offer will not be entertained. SBICPSL reserves sole and absolute right to refuse any BT on EMI requests at its sole discretion.
    17. All Balance Transfer cheques will be payable at par at all branch locations of State Bank of India in India.
    18. All BT cheques will be in favor of the other credit card company for which the Balance Transfer has been availed by the SBI Cardholder. The cheques will be sent directly to the SBI Cardholders as per the current address available and maintained in the records of SBICPSL. In the event of the cheque being undelivered at the Cardholders’ current address as per SBICPSL records, the cheque will be sent directly to the other credit card company as communicated by the Cardholder to SBICPSL.
    19. The cardholder would generally receive the cheque within 3 working days (for Metro locations) or 5 working days (for all other locations) of the booking. This may, however, vary in case of unforeseen circumstances like bad weather conditions / flight delays / location or pin code being non-serviceable by the courier. Delays in delivery of the cheque may also occur in the event of customer has not updated his current address in the records of SBI Card or in circumstances where the customer is not available at his current address. SBI Card would not be held liable in the event of non-delivery of the instrument within the specified timeline for the foregoing set of reasons.v
    20. BT on EMI booked for Third Party will not be accepted and the liability for the same will lie solely with the primary cardholder.
    21. SBICPSL will not be responsible and/or be liable for any delay in clearance of the Balance Transfer cheque by the other credit card company and the subsequent late payment charges, interest and/or penal charges as may be levied by such other credit card company or for any outstation clearing charges, if any, levied by the other credit card company towards clearance of the Balance Transfer cheque.
    22. The Minimum Amount Due (MAD) will be calculated at the rate of 5% of the SBI Cardholder’s existing revolving balances (Retail/Cash/Balance Transfer) and BT on EMI monthly installment due (or all BT on EMI monthly installments due in case of multiple BT on EMI booked by the Cardholder)’.
    23. Non Payment of MAD will attract normal late payment fees and a standard credit charge of 3.35% on the unpaid BT on EMI monthly installments. Under Payment of MAD will attract normal late payment fees and a standard credit charge of 3.35% on the unpaid BT on EMI monthly installments.
    24. In case the Cardholder has availed BT on EMI for the maximum eligible amount, he shall not be eligible to book or use the service again till the time the BT on EMI booked on the SBI Card in has been paid in full or part or the existing credit limit gets extended. If the Cardholder repays the BT on EMI booked in parts, he can book another BT on EMI for this amount (Please refer to the Order of Payment Settlement to understand how the amount paid against your SBI Card outstanding is settled).
    25. At any given point in time, BT on EMI booking on an account cannot exceed 75% of the available Credit Limit.
    26. SBICPSL shall not be responsible for any actions, claims, demands, losses, damages, costs, charges and expenses, which the SBI Cardholder may suffer or incur by availing this offer and accordingly SBICPSL stands indemnified by the SBI Credit Cardholders availing benefits under this Offer.
    27. SBI Cardholders are not bound in any way to participate in this offer. Any participation is totally voluntary and the offer is being made on a best effort basis.
    28. SBICPSL reserves the right to modify and/or change all or any of the terms and conditions applicable to the offer any time after giving due notice to the SBI Cardholder, without affecting the BT on EMI bookings already done.
    29. Applicable taxes calculated @ 15% of interest component (includes Service tax @ 14%, Swachh Bharat Cess @ 0.5% and Krishi Kalyan Cess @ 0.5%).
    30. All disputes and/or differences, claims etc., arising out of or related to this Offer shall be settled by arbitration conducted by a sole arbitrator appointed by SBICPSL. The Arbitration and Conciliation Act, 1996 governs such proceedings to be conducted in English at New Delhi. The award of the arbitrator shall be final and binding on the parties.
    31. Existence of a dispute or difference does not constitute a claim against SBICPSL.
    32. “In case you have opted for the Auto Debit payment mode for the payment of total outstandings on your SBI Card, then, the Total Amount Due on your SBI Card including the Balance Transfer Amount and other charges applicable thereto will be debited from your bank account on the Due Date”.
    33. Illustrative Example of the Amortization Schedule:
      TenorEasy Monthly InstallmentPrincipalInterestPrincipal OutstandingTaxes#
      1 3,383 3,308 75 6,692 11.22
      2 3,383 3,333 50 3,358 7.51
      3 3,383 3,358 25 0 3.77

      Loan Amount 10000.0
      Rate Of Interest (p.m.) 0.5% *
      Tenure 3

      *This is the flat rate of interest and is used to calculate the monthly repayment amount. The above flat rate of interest translates into 0.75% per month reducing interest rate.

      #Applicable taxes calculated @ 15% of interest component (includes Service tax @ 14%, Swachh Bharat Cess @ 0.5% and Krishi Kalyan Cess @ 0.5%).
  • Flexipay

    1. The Flexipay facility is open to all residents of India holding a valid and current SBI credit card issued by SBI Cards and Payment Services Private Limited (“SBICPSL”) with Minimum Amount Due (“MAD”) as reflected in the last Statement of Account (“ SOA”) paid in full.
    2. The Flexipay facility is not available to the delinquent and any other ineligible SBI credit cardholders determined as per the internal policy of SBICPSL. Accordingly approval of Flexipay facility is at the sole and absolute discretion of SBICPSL.
    3. The Flexipay facility may be availed by the SBI credit cardholder by way of telephone and/or by way of online booking made via sbicard.com
    4. Rate of Interest
      Default rate: The Flexipay facility carries a 14.5% flat rate of interest
      Dynamic rate: A differential interest rate policy for Flexipay has been incorporated for a select set of cardholders. Under this policy, the applicable interest rate is specific to the cardholder and is intimated prior to availing the facility. The offered rate of interest is determined by factors such as, but not limited to:
      • Past transaction / repayment behavior of the customer
      • Credit risk profile
      The cost of funds and other operational costs for the business also determine the rate of interest. Under this program the interest rate ranges from 8% - 14.5% p.a. (flat rate of interest).
    5. Changes in factors mentioned above may result in upward or downward revision of the interest applicable on the Flexipay facility from time to time / from offer to offer at the sole discretion of SBI Cards. All fees / charges applicable to the facility may or may not be dynamic and are subject to modifications based on SBI Cards periodic internal review.
    6. Additionally a processing fee will be charged on the Flexipay amount at the rate of 2% subject to a minimum of Rs. 199 and a maximum of Rs. 1,000.
    7. The Flexipay facility from SBICPSL is available over different tenures of 6, 12, 24 months, subject to the option exercised by the SBI Credit Cardholders. The tenure option of 36 months is only available for booking amount greater than or equal to Rs. 30,000.
    8. The Flexipay facility is subject to a minimum single retail purchase amount of Rs. 2,500 or more. The SBI Credit Cardholders, on making a purchase of Rs. 2,500 or more can call up SBI Card help line within 30 days of the purchase / before the Payment Due Date (whichever is earlier) and ask for transfer of the said retail transaction amount to Flexipay. It is further clarified that transactions under certain merchant categories like Fuel transactions cannot be converted into Flexipay. Accordingly and in pursuant thereto , SBI Card at its sole instance may decline Flexipay facility on such transaction categories.
    9. For the purposes of booking Flexipay, the period of 30 days from the date of the retail transaction/ before the Payment Due Date (whichever is earlier) is the defined term (“Term”). If any transaction is converted to Flexipay after the Payment Due Date (“PDD”), interest charges of 3.35% will be levied on the transaction amount for the period beginning from the date of transaction to the date on which Flexipay conversion takes place. Additionally it is clarified that irrespective of the foregoing charges, a cardholder who has not paid the “MAD” in full, late payment charges will be levied.
    10. It is clarified that, if the said retail transaction is paid in full the same cannot be converted to Flexipay. If the transaction amount is partially paid and the unpaid amount is equal to Rs. 2,500 or more, only the unpaid balance amount can be converted to Flexipay.
    11. In case the SBI Credit cardholders has made multiple retail purchase transactions, each one of them more than Rs. 2,500, then the SBI Credit Cardholders can combine these transactions and move the consolidated purchase amount to the Flexipay Scheme.
    12. The Flexipay facility is applicable/available only on retail purchases (subject to minimum single retail transaction of Rs. 2,500 or more) made by either Primary or Add on SBI Credit Card. No request from Add on SBI Credit Cardholder will be entertained for transfer of retail purchases to Flexipay.
    13. The transfer of retail purchase transaction(s) to Flexipay will only be allowed if Current Balance Amount (Billed and Unbilled) + Interest + Processing Fee is less than the Credit Limit available at the time of transfer to the Flexipay.
    14. It is stipulated, if the SBI credit cardholder is revolving at the time of request for transfer of retail purchase to Flexipay, he will continue to be charged the standard credit card charge of 3.35% on his revolving balance till the time the transfer to Flexipay actually takes place within the Term defined hereinabove.
    15. Upon Flexipay approval, the SBI Credit Cardholder credit limit shall be blocked upto Flexipay Principal Amount + Processing Fee. The Credit limit gets adjusted as and when the Flexipay installment payments are made by the SBI credit cardholder.
    16. A SBI credit card holder can take multiple Flexipay subject to the available credit limit on his SBI Credit Card account.
    17. Flexipay monthly installment is calculated as (Flexipay Principal Amount + Flexipay interest charge)/ Tenure. Example: Principle amount is Rs. 10,000, Interest rate is 14.5% p.a. and Tenure is 24 months. The total interest charge will be (10,000 * 14.5% * 24/12) = Rs. 2,900. The EMI is calculated as (10,000 + 2,900)/24.
    18. At any given month the portion of the monthly repayment amount applied towards interest is determined by multiplying the reducing interest rate with the principal outstanding after the deduction of the previous month repayment amount. In other words, the reducing rate of interest is the rate which when charged brings the outstanding principal to zero at the end of the tenor, where the interest charged is calculated on a reducing principal balance. Illustrative example of amortisation scheduled given in point No. 23.
    19. Flexipay monthly installment schedule will begin from the SBI Cardholder next billing statement and continue over the Flexipay tenure. The Flexipay monthly installment (s) shall be included in the MAD of the Statement of account in the duration of the Flexipay tenure.
    20. The MAD will be 5% of the SBI Cardholder existing revolving balances (Retail/Cash/Balance Transfer) and Flexipay monthly installment due (or all Flexipay monthly installments due in case of multiple Flexipays booked by the Cardholder).
    21. Non Payment of MAD will attract normal late payment fees and a standard credit charge of 3.35% on the unpaid Flexipay monthly installments.
    22. Under Payment of MAD will attract normal late payment fees and a standard credit charge of 3.35% on the unpaid Flexipay monthly installments
    23. In the event of non-payment / short payment of the Minimum Amount Due for more than three successive months or 90 days whichever is earlier, the Flexipay shall be closed on 91st day and the principal outstanding along with the outstanding interest accrued till the date of such closure shall be debited to the Credit Card Account and appear in the subsequent monthly statement. SBI Card shall be entitled to demand immediate repayment of such consolidated outstanding amounts. As a part of the Credit Card Account, this balance will now attract all the charges including finance charges at the credit card rate of interest, over-limit charges in the event account balance post transfer of loan outstanding if any exceeds the existing Credit Card limit as mentioned in the cardholders MITC.
    24. In the event, a cardholder puts a cancellation request, within 45 days of Flexipay facility getting booked then all fees charged will be reversed.
    25. The SBI Cardholder can make request for cancellation of Flexipay by calling the SBI Card helpline. On receipt of this request, the outstanding Flexipay principal amount is moved back to SBI Cardholders retail balance and a cancellation fee of 3% post 45 days shall be levied on the same. The outstanding principle amount is calculated basis reducing interest rate.
    26. At the time of cancellation of Flexipay, if the SBI Cardholders account is revolving, then the above mentioned amount (Flexipay Principal amount + Cancellation fee) will be added to the revolving balance and will attract a standard credit card interest charges.
    27. Booking a Flexipay on phone will be deemed as acceptance of the terms and conditions of this programme as set forth on www.sbicard.com and/or any other medium chosen by SBICPSL.
    28. Flexipay booking requests sent by mail or electronic mail will be considered valid only if received by SBICPSL within 30 days of transaction date/ before the Payment Due Date (whichever is earlier).
    29. No request for Flexipay will be entertained within 90 days of SBI Cardholder’s flipping/change of card request.
    30. Transfer from one Flexipay to another will not be entertained.
    31. The terms and conditions of Flexipay bookings may be altered, amended or changed by SBICPSL at its sole option and discretion at any time without affecting the Flexipay bookings already done.
    32. SBI credit cardholders are not bound in any way to participate in this program. Any such participation is voluntary. Flexipay is offered by SBICPSL on best effort basis.
    33. Applicable taxes calculated @ 15% of interest component (includes Service tax @ 14%, Swachh Bharat Cess @ 0.5% and Krishi Kalyan Cess @ 0.5%).
    34. All and any disputes or differences arising from the Offer shall be subject to arbitration within the meaning of the Indian Arbitration and Conciliation Act, 1996. A sole arbitrator appointed by SBICPSL for this purpose shall carry out arbitration of all such disputes and/or differences. The award of the arbitrator shall be final and binding on the disputing parties. The place of arbitration shall be New Delhi and the language of arbitration shall be English. Existence of a difference /dispute shall not constitute a claim against SBICPSL.
    35. Illustrative example of amortisation schedule:
      Sr. No.Billing dateInstallment(₹)Interest(₹)Principal(₹)Balance(₹)Taxes#
      1 25-Jun-16 954.17 214.72 739.44 9260.56 32.21
      2 25-Jul-16 954.17 198.85 755.32 8505.23 29.83
      3 25-Aug-16 954.17 182.63 771.54 7733.69 27.39
      4 25-Sep-16 954.17 166.06 788.11 6945.59 24.91
      5 25-Oct-16 954.17 149.14 805.03 6140.56 22.37
      6 25-Nov-16 954.17 131.85 822.31 5318.24 19.78
      7 25-Dec-16 954.17 114.19 839.97 4478.27 17.13
      8 25-Jan-17 954.17 96.16 858.01 3620.26 14.42
      9 25-Feb-17 954.17 77.74 876.43 2743.83 11.66
      10 25-Mar-17 954.17 58.92 895.25 1848.58 8.84
      11 25-Apr-17 954.17 39.69 914.47 934.11 5.95
      12 25-May-17 954.17 20.06 934.11 0 3.01

      Principal ₹ 10000
      Installment ₹ 954.17
      R.O.I (*) 14.50%
      Tenure 12 Months

      #Applicable taxes calculated @ 15% of interest component (includes Service tax @ 14%, Swachh Bharat Cess @ 0.5% and Krishi Kalyan Cess @ 0.5%).
      * - This is the flat rate of interest and is used to calculate the installment amount. The above flat rate of interest translates into 25.77% p.a. reducing interest rate.
  • Encash

    1. This Encash Offer ("Offer") is made by SBI Cards & Payment Services Pvt. Ltd ("SBICPSL") to certain SBI Credit Card holders ("Cardholders"). The intended recipients shall receive the Offer through appropriate medium as chosen by SBICPSL. By availing this Offer and benefits accruing thereto, the Cardholder explicitly agrees to be bound by all the terms and conditions herein
    2. This Offer carries a reducing rate of interest, and such reducing rate of interest shall be communicated to the Cardholder vide an amortization schedule duly recorded in the Encash sanction letter issued by SBICPSL to the Cardholder. This Reducing rate of interest shall be charged to the Cardholder on the offered principal amount and for calculating all his financial obligations under this Offer and the same shall be the basis of drawing the appropriate amortization Schedule enumerated under Clause 25 herein below. In addition, the Cardholder shall also be charged a Processing fee at the rate of 2% of the principal amount advanced but subject to a minimum amount of Rs.499 (Four Hundred and Ninety Nine only) and a maximum of Rs. 3000 (Three Thousand Only)
    3. The Rate of Interest applicable for Encash facility is cardmember specific as decided by SBI Cards at its sole discretion and intimated to the cardmember prior to availing the facility. The rate of interest offered to a customer is determined by factors such as, but not limited to:
      • Past transaction / repayment behavior of the customer
      • Credit risk profile
      The cost of funds and other operational costs for the business also determine the rate of interest. Interest rate applicable on Encash facility ranges from 7% - 22%
    4. Changes in factors mentioned above may result in upward or downward revision of the interest applicable on the Encash facility from time to time / from offer to offer at the sole discretion of SBI Cards. All fees / charges applicable to the facility may or may not be dynamic and are subject to modifications based on SBI Cards periodic internal review
    5. This Offer is also subject to a maximum limit on the amount that may be availed by the Cardholder. The limit on the Offer can either be over and above the existing credit limit or from within the existing credit limit of SBI Card. In all events when an Encash is offered over and above the credit limit, the maximum limit shall be contained and communicated by way of the proposed communication medium as made applicable by SBICPSL to the intended recipient. . In all events when an Encash is offered from the credit limit, the amount offered will be part of the existing credit limit and the credit limit shall be blocked upto Principal availed + Interest component. On payment of the monthly repayment amount, the Credit limit to the extent of monthly repayment amount will be credited back to the existing credit limit. It is clarified that the maximum amount offered will be subject to the available credit limit on the Card at the time of availing the Offer. This Offer (both in case of over the existing limit or within the existing limit) is subject to a minimum request for an amount of Rs. 10,000 (Ten Thousand Only)
    6. The Cardholders are being offered the option of availing the benefits under this Offer by requesting for a Demand Draft or a Cheque. SBICPSL shall issue either of these two monetary instruments as per choice and request made by the Cardholder.
    7. The monthly repayment amount is calculated as (Principal Amount + Interest charge) / Tenure in months. The interest charged is the reducing rate of interest and accordingly at any given month the portion of the monthly repayment amount applied towards interest is determined by multiplying the reducing interest rate with the principal outstanding after the deduction of the previous month repayment amount. In other words, the reducing rate of interest is the rate which when charged brings the outstanding principal to zero at the end of the tenor, where the interest charged is calculated on a reducing principal balance.
    8. The monthly repayment schedule will begin from the SBI Cardholder next billing statement and continue over the tenure period chosen for the Offer.
    9. The Minimum Amount Due (MAD) will be 5% of the SBI Cardholders existing revolving balances (Retail/Cash/Balance Transfer) and the monthly repayment amount due under the Offer (or all monthly repayment amounts due in case of multiple Offers).
    10. Non Payment of MAD will attract normal late payment fees and a maximum credit charge of 3.35%p.m. on the unpaid monthly repayment amounts.
    11. Under Payment of MAD will attract normal late payment fees and a maximum credit charge of 3.35%p.m. on the unpaid monthly repayment amounts.
    12. In the event of non-payment / short payment of the Minimum Amount Due for more than three successive months or 90 days whichever is earlier, the Encash facility shall be closed/withdrawn on 91st day and the principal outstanding along with the outstanding interest accrued till the date of such closure shall be debited to the Credit Card Account and appear in the subsequent monthly statement. SBI Card shall be entitled to demand immediate repayment of such consolidated outstanding amounts. As a part of the Credit Card Account, this balance will now attract all the charges including finance charges at the credit card rate of interest, over-limit charges in the event the Account balance post transfer of loan outstanding if any exceeds the existing Credit Card limit as mentioned in the cardholders MITC.
    13. The SBI Cardholder is supposed to pay the MAD in full to avoid getting delinquent.
    14. The SBI cardholder shall be levied a foreclosure fee amounting to 3% of the Principal amount outstanding in case of the Offer being voluntarily pre-closed by the customer prior to the maturity of the tenure period opted for. The principal outstanding is calculated basis reducing interest rate as shown in the amortisation scheduled sent along with Encash Cheque/ Draft. In the illustration mentioned in point 25 the “balance” column will be used to calculate the foreclosure amount for example if the cardholder forecloses in the 5th month the foreclosure amount will be calculated as Rs 12097.82*3% =Rs 362.93.
    15. In the event, a cardholder puts a cancellation request, within 45 days of Offer getting booked then all fees charged will be reversed. Notwithstanding above it is clarified that the applicable charges will not be reversed once a cheque or a draft issued to the cardholder has been cleared and resulted in a clear credit to the Cardholder account . Also in all cases of cancellations post 45 days, the fees charged will not be reversible and the same shall be charged to the cardholder.
    16. No request for change in billing cycle will be entertained before all the repayment amounts have been cleared by the Cardholder.
    17. Transfer from this Offer to any other offer will not be entertained. SBICPSL reserves its absolute right at any time to add, alter, modify or change or vary terms and conditions herein after giving due notice to the Cardholder.
    18. Cardholders are not bound in any way to participate in this Offer. Any such participation is voluntary.
    19. Applicable taxes calculated @ 15% of interest component (includes Service tax @ 14%, Swachh Bharat Cess @ 0.5% and Krishi Kalyan Cess @ 0.5%)
    20. All and any disputes or differences arising from the Offer shall be subject to arbitration within the meaning of the Indian Arbitration and Conciliation Act, 1996. A sole arbitrator appointed by SBICPSL for this purpose shall carry out arbitration of all such disputes and/or differences. The award of the arbitrator shall be final and binding on the disputing parties. The place of arbitration shall be New Delhi and the language of arbitration shall be English.
    21. By availing this Offer and by conducting a financial transaction (encashing the Encash Demand Draft / Cheque), and/or by booking the Offer on phone, the Cardholder provides consent and acceptance to all terms and conditions herein including for sharing of all personal, transactional and other related information for the purpose of this Offer.
    22. No request from Add-on being additional SBI Cardholder other than primary Cardholder will be entertained for booking of Offer or availing benefits under this offer.
    23. SBICPSL may at its sole option and discretion withdraw this Offer anytime before the Encash Demand draft / cheque has been honoured/banked.
    24. The cardholder would generally receive the cheque within 3 working days (for Metro locations) or 5 days (for all other locations) of the booking. This may, however, vary in case of unforeseen circumstances like bad weather conditions / flight delays / location or pin code being non-serviceable by the courier. Delays in delivery of the cheque may also occur in the event of customer has not updated his current address in the records of SBI Card or in circumstances where the customer is not available at his current address. SBI Card would not be held liable in the event of non-delivery of the instrument within the specified timeline for the foregoing set of reasons.
    25. Illustrative example of amortization schedule:
      Sr. No.MRA Billing Date* (₹)MRA$(₹)Interest(₹)Principal(₹)Balance(₹)Taxes#
      1 25-Jun-16 1,833.33 299.53 1,533.80 18,466.20 44.93
      2 25-Jul-16 1,833.33 276.56 1,556.77 16,909.43 41.48
      3 25-Aug-16 1,833.33 253.25 1,580.09 15,329.34 37.99
      4 25-Sep-16 1,833.33 229.58 1,603.75 13,725.59 34.44
      5 25-Oct-16 1,833.33 205.56 1,627.77 12,097.82 30.83
      6 25-Nov-16 1,833.33 181.19 1,652.15 10,445.67 27.18
      7 25-Dec-16 1,833.33 156.44 1,676.89 8,768.78 23.47
      8 25-Jan-17 1,833.33 131.33 1,702.01 7,066.77 19.70
      9 25-Feb-17 1,833.33 105.84 1,727.50 5,339.28 15.88
      10 25-Mar-17 1,833.33 79.96 1,753.37 3,585.91 11.99
      11 25-Apr-17 1,833.33 53.70 1,779.63 1,806.28 8.06
      12 25-May-17 1,833.33 27.05 1,806.28 0 4.06

      Request Id 0000000
      Principal ₹ 20,000
      MRA ₹ 1,833.33
      R.O.I ** 10.00% p.a.
      Tenure 12 Months
      The above is an Illustrative example of amortization schedule and the actual amortization schedule will be part of the sanction letter issued to the Cardholder.
      * MRA (Monthly Repayment Amount) Billing Date is the monthly statement date. For payment due date please refer your monthly statement
      $ MRA Excluding Government Service Tax
      #Applicable taxes calculated @ 15% of interest component (includes Service tax @ 14%, Swachh Bharat Cess @ 0.5% and Krishi Kalyan Cess @ 0.5%).
      ** - This is the flat rate of interest and is used to calculate the monthly repayment amount. The above flat rate of interest translates into 17.97% p.a. reducing interest rate.
  • Easy Money

    1. This facility is open to all residents of India holding a valid and current SBI Card (i.e., with no outstanding of more than 30 days) unless withdrawn to any class of cardholders at the sole discretion of SBICPSL.Notwithstanding the foregoing,SBI Cards and Payment Services Pvt. Ltd. (SBICPSL) however, reserves its right to decline any issuance of either of the monetary instruments on any request received to protect, minimize or offset its unsecured risk exposure from an inconsistent card account
    2. Request for a monetary instrument in either draft or cheque, through a phone call amounts to availing of the benefits and facilities under this facility by the concerned Cardholder and accordingly shall be taken as deemed acceptance of the Terms and Conditions set out herein
    3. The Cash Limit on your SBI Card will be blocked for the amount for which either of the draft or cheque facilities have been extended by SBICPSL to you , at the time your request is processed. The request shall be declined if there is no available cash limit on your credit card account or if the requested amount is greater than the cash limit
    4. This facility can be availed by a Cardholder for different tenures at different interest rates and accompanying charges like processing fee etc. as may be set forth by SBICPSL from time to time. By booking an Easy Money of a particular tenure through appropriate medium, a Cardholder expressly consents to meet all his obligations thereto
    5. In case of non-receipt or late delivery of either of the issued instruments, the cardholder will not hold SBICPSL responsible for any losses, damages, liabilities that may incur to the cardholder and all direct, indirect, incidental and consequential liabilities pertaining to the same does not rest with SBICPSL
    6. If the either of the monetary instruments issued by SBICPSL is lost or stolen, SBICPSL must be informed immediately. SBICPSL may reissue the instrument subject to receiving the request with a signed/filled indemnity of the cardholder and on determination of SBICPSL as per its internal policy and procedures. Notwithstanding the foregoing, there is no liability or responsibility placed upon SBICPSL for any lost or stolen instrument and accordingly there is no liability or duty cast upon SBICPSL for replacement or compensation which shall be discretionary power vested in SBICPSL
    7. SBICPSL shall not be held liable/responsible for any actions, claims, demands, losses, damages, costs, charges and expenses, which the SBI Cardholder may suffer, sustain or incur by availing this facility
    8. In case the cardholder places a cancellation request within 45 days of the EMD getting booked, then all fees charged will be reversed. The charges will not be reversed once cheque or draft issued to the cardholder has been cleared and resulted in a clear credit to the cardholder account .In case of a cancellation post 45 days the fees charged will not be reversible
    9. The total amount of the instrument issued and the transaction fee will be debited from the Cash Limit on your SBI Card at the time the request is processed and will appear as a debit in the monthly statement
    10. SBICPSL reserves the right to modify, alter or change all or any of the terms and conditions applicable to this scheme
    11. The terms and conditions shall be in addition to and not in derogation of the terms and conditions in the Cardholder Agreement
    12. Nothing herein amounts to a commitment or representation by SBICPSL to conduct further similar or other schemes. All disputes or differences are subject to the exclusive jurisdiction of a sole arbitrator appointed by SBICPSL for this purpose. The Arbitration proceedings shall be conducted in accordance to Indian Arbitration and Conciliation Act, 1996 with any statutory amendments carried thereof. The place of arbitration shall be New Delhi and language of arbitration shall be English. The existence of a dispute, if any, shall not constitute a claim against SBICPSL
    13. All communication should be addressed to "Teledraft Officer", Remittance department, SBICPSL, P.O. Bag No. 24, GPO, New Delhi 110 001
  • Shop-and-Smile Rewards Program

    THE PROGRAM:

    The SBI Card Shop & Smile Rewards Program ("the program") allows eligible SBI ("Cardholder/s") to accumulate points from spending on their SBI credit card as determined by SBI Cards & Payment Services Private Limited ("SBICPSL” hereinafter referred to as SBI CARD) from time to time. Points accumulated on SBI credit cards can be exchange for Gifts, Gifts Vouchers and Reversal of Fees.

    POINTS EARNED/ACCUMULATED/REDEEMED IN THE PROGRAM :

    SBI Platinum & Signature Cardholders will earn 2 Reward Points for every ₹ 100 spent and earn 10 Reward Points for every ₹ 100 spent on Dining, Departmental Store & International Spends. Gold & More / SimplySAVE SBI Cardholders will earn 1 Reward Point for every ₹ 100 spent and earn 10 Reward Points for every ₹ 100 spent on Dining, Movies, Departmental Stores & Grocery spends.

    SimplyCLICK SBI Cardholders will earn 1 Reward Point for every Rs.100 spent; 5 Reward Points for every Rs.100 spent on online spends; 10 Reward Points for every Rs.100 spent for online spends with exclusive partners.

    This Rewards Program is not applicable on SBI Advantage Card, SBI Advantage Plus Card, SBI Railway Card, SBI Spice Jet Card, SBI Go Air Card and SBI Yatra Card

    For SBI credit card the following charges are not eligible for accruing Points:

    Balance Transfers
    Cash advances (Domestic and Foreign)
    Encash, Dial a Draft
    Financial charges (e.g. late payment fees, dishonored cheque charges, service fees, transaction charges)
    Disputed transactions
    Purchases at petrol pumps/service stations
    A cardholder cannot accrue points for any charge incurred prior to his/her enrollment date.

    Points accumulated by a cardholder on the SBI card cannot be combined or used in conjunction with points of his/her other SBI cards at the time of redemption or transferred to any other customer loyalty program unless otherwise notified by SBICPSL.

    The points do not constitute property of the cardholder and are not transferable by operation of law or otherwise to any person or entity.

    Adjustment will be made to the points if there are any credits, including those arising from returned goods or services or billing disputes. If a disputed transaction is resolved in favour of the cardholder or where transaction is reversed, proportionate points will also be reversed from the cardholder's account. On redemption the points would automatically be subtracted from points accumulated in the cardholder's account.

    Points can only be accumulated for a period of 24 months from the date of the accrual of reward point under the rewards program. Any points not used by the end of the stipulated 24 months shall lapse and be forfeited.

    SBICPSL will notify the primary cardholder in the monthly statement of account in respect of the SBI card of the number of points accumulated immediately preceding the closing date for the said monthly statement.

    In the event the SBI Card is voluntarily closed by the cardholder, the points accumulated on his/her SBI card account can be redeemed within 30 days of closure, otherwise these will automatically lapse. In the event of cancellation of the SBI Card for any other reason, all the points accumulated will stand forfeited, but may be reinstated at the discretion of SBICPSL if the use of SBI Card is reinstated.

    SBICPSL decision on the computation of points will be final, conclusive and binding on the cardholder.

    POINTS REDEMPTION:

    The cardholder may choose any of the following methods for Redemption:

    Visit sbicard.com; Call the SBI Card helpline 39020202(prefix local STD code), if calling from BSNL/MTNL line dial 1860 180 1290 ;
    Write to us at PO Box 28, GPO, New Delhi- 110001

    The SBI Card must not be overdue, suspended, blocked, canceled or terminated by SBICPSL at the time of redemption request.

    The points accrued can only be redeemed by the Primary Cardholder and not by an Additional Cardholder.

    The Points may be redeemed at participating merchant establishment for a variety of rewards, as detailed in the program catalogue and other mailers issued by SBICPSL from time to time e.g. merchandise, shopping, dining, travel, fee waivers, financial services and credit card upgrades, however cannot be settled against any outstanding in the account pertaining to Govt. taxes & levies, Balance Transfer, EMI & Cash Withdrawal.”

    SimplyCLICK SBI Cardholders may redeem reward points for variety of rewards, as detailed in program catalogue and other mailers issued by SBICPSL from time to time e.g. e-vouchers, however cannot be settled against fee waivers, financial services, credit card upgrades, Govt. taxes and levies, Balance Transfer, EMI & Cash Withdrawal.

    It can only be redeemed in the multiple of 2000 points unless or otherwise stated.

    The points cannot be exchanged for cash or credit or used to obtain cash advances or used against payment for any charges incurred on the SBI card unless that is part of that particular SBI card's feature.

    SBICPSL will mail the redemption certificate/voucher/gift to the cardholder within 10-15 days on a best-effort basis after receiving the redemption request from the Cardholder.

    Kindly note that Gift vouchers should be utilized within expiry dates mentioned on the voucher. Gift Vouchers will not be revalidated.

    SBICPSL is not liable for any delay or loss in delivery of redemption certificates/vouchers or gifts.

    Redeemed Rewards are not exchangeable for other rewards or refundable. Once exchanged for any partner loyalty program, points cannot be transferred back. All Rewards are subject to availability and certain restrictions may apply. The redemption procedure and additional terms and conditions for each item are set forth in the redemption certificates/vouchers issued to the cardholder.

    In case the gift received is damaged/incorrect/incomplete, please feel free to get in touch with our helpline at 39020202(prefix local STD code) or 1860 180 1290 (if calling from BSNL/MTNL Lines) or email us at feedback@sbicard.com within 5 days of receipt of the same.

    Any additional meals, transportation, accommodation arrangements, couriers or other costs incurred in connection with redemption of any reward will be the sole responsibility of the cardholder.

    Issuance of redemption certificate for dining, travel or hotel accommodation does not constitute a reservation. The Cardholder is responsible for making all reservations and notifying participating merchant establishments of the reward(s) he/she is going to redeem.

    Other SBI Benefits which are activated by use of the SBI card do not apply to goods or services received as rewards under the program.

    A fee of ₹ 99 plus GST will be debited to the card account per redemption request towards delivery and processing charges. The same will be charged to the Cardholder in his/her monthly statement.

    DELIVERY :

    SBICPSL reserves the right not to accept returns or changes of goods/services after a complete delivery has been made to the correct mailing address and accepted by the Cardholder. Quality of goods/services is guaranteed by suppliers / manufacturers in accordance with their warranty and services terms and conditions if any.

    The fulfillment agency will make such delivery within 10-15 days of receipt by SBICPSL of the redemption request on a best-effort basis. In case of goods shortage or upon expiration of the rewards catalogue, the delivery may be subjected to certain delay. All delivery disputes will be entertained within 30 days from the date the request has been made for the redemption.

    OTHER CONDITIONS:

    Fraud and abuse relating to earning and redemption of points in the program will result in the forfeiture of the points as well as termination of the SBI credit card account. SBICPSL or its merchant establishments for administrative and/or marketing purposes may use information supplied by a Cardholder on the redemption of rewards.

    The reward points that are accrued on your Card account shall be immediately forfeited on the occurrence of any of the following events:

    • The Cardholder fails to make the Payment on the card which is due for a period greater than 90 days.
    • The Cardholder fails to make payment of the outstanding dues on its Card Account and opts for settlement of the outstanding payment due on the Card account.
    • The Cardholder is found to be involved in a fraud on its own Card account after an investigation is carried out by SBICPSL.
    • The Cardholder’s failure to comply with the regulatory norms.
    • In the event of death of the Cardholder.

    In the event that the Cardholder does not initiate any transaction on his card for a period of 13 consecutive months, the reward point balance shall be forfeited at the end of the 13th month.

    In the event that the Cardholder misses two consecutive payments, the rewards points that were accrued during the first cycle for which payment was not made will be forfeited.

    In the event of a voluntary closure of the Card account by the Cardholder, the unutilized reward point balance shall be forfeited after a period of 30 days from the date of closure of the Card Account.

    Any taxes or other liabilities or charges payable to the government or any other authority or any participating merchant establishment which may arise or accrue to a cardholder by redemption as aforesaid or otherwise as a result of the program shall be to the sole account of the cardholder.

    SBICPSL reserves the right to cancel, change or substitute the rewards or the rewards conditions or the computations of points or terms and conditions of the program anytime. SBICPSL can suspend or terminate the program any time it deems necessary. In such a case SBICPSL will intimate the cardholder and give them an option to redeem the accumulated points.

    SBICPSL makes no warranties or representations either expressed or implied with regard to the type, quality or fitness of the goods and services provide by the participating merchant establishment under the program.

    The Program does not in any way amend the Cardholder agreement between SBICPSL and the cardholder and any term referenced but not defined herein may be interpreted in accordance with the cardholder agreement.

    SBICPSL acts in good faith in response to any oral or electronic instruction or enquiry by the Cardholder in respect of any matter in relation to this program and fulfillment of any reward. The cardholder will not be entitled to claim or allege any loss, damage, liability, expense etc. attributable directly or indirectly, to any such good faith action of SBICPSL. All queries to the program may be addressed to:

    The MANAGER Customer Services
    SBI Cards and Payment Services Private Limited
    P.O. Bag No 28
    New Delhi

  • Terms and Conditions- Signature Book of Rewards

    The SBI Signature Book of Rewards Program ("the program") allows SBI Signature ("Cardholder/s") to redeem points for various Gifts or Gifts Vouchers.

    Points Redemption:

    The cardholder can redeem the earned Reward Points by calling the SBI Card helpline 39020202 or 1860 180 1290 (if calling from BSNL/MTNL line)

    The SBI Card must not be overdue, suspended, blocked, canceled or terminated by SBICPSL at the time of redemption request.

    The points accrued can only be redeemed by the primary card holder and not by an Additional Cardholder.

    The Points may be redeemed at participating merchant establishment for a variety of rewards, as detailed in the program catalogue and other mailers issued by SBICPSL from time to time.

    SBICPSL will mail the redemption certificate/voucher/gift to the cardholder within 10-15 days on a besteffort basis after receiving the redemption request from the Cardholder.

    Kindly note that Gift vouchers should be utilized within expiry dates mentioned on the voucher. Gift Vouchers will not be revalidated.

    SBICPSL is not liable for any delay or loss in delivery of redemption certificates/vouchers or gifts. Redeemed Rewards are not exchangeable for other rewards or refundable.

    Once exchanged for any partner loyalty program, points cannot be transferred back. All Rewards are subject to availability and certain restrictions may apply.

    The redemption procedure and additional terms and conditions for each item are set forth in the redemption certificates/vouchers issued to the cardholder.

    In case the enclosed gift is damaged/incorrect/incomplete, please feel free to get in touch with our helpline at 39020202 or 1860 180 1290 (if calling from BSNL/MTNL Lines) or email us at feedback.gesbi@ge.com within 5 days of receipt of the same.

    Any additional meals, transportation, accommodation arrangements, couriers or other costs incurred in connection with redemption of any reward will be the sole responsibility of the cardholder. Issuance of redemption certificate for dining, travel or hotel accommodation does not constitute a reservation.

    The Cardholder is responsible for making all reservations and notifying participating merchant establishments of the reward(s) he/she is going to redeem.

    Other SBI credit card benefits which are activated by use of the SBI card do not apply to goods or services received as rewards under the program.

    Delivery :

    SBICPSL reserves the right not to accept returns or changes of goods/services after a complete delivery has been made to the correct mailing address and accepted by the Cardholder. Quality of goods/services is guaranteed by suppliers / manufacturers in accordance with their warranty and services terms and conditions if any.

    The fulfillment agency will make such delivery within 10-15 days of receipt by SBICPSL of the redemption request on a best-effort basis. In case of goods shortage or upon expiration of the rewards catalogue, the delivery may be subjected to certain delay.

    All delivery disputes will be entertained within 30 days from the date the request has been made for the redemption.

    Other Conditions:

    Fraud and abuse relating to earning and redemption of points in the program will result in the forfeiture of the points as well as termination of the SBI card account. SBICPSL or its merchant establishments for administrative purpose may use information supplied by a Cardholder on the redemption of rewards.

    Any taxes or other liabilities or charges payable to the government or any other authority or any participating merchant establishment which may arise or accrue to a cardholder by redemption as aforesaid or otherwise as a result of the program shall be to the sole responsibility of the cardholder.

    SBICPSL reserves the right to cancel, change or substitute the rewards or the rewards conditions or the computations of points or terms and conditions of the program anytime. SBICPSL can suspend or terminate the program any time it deems necessary. In such a case SBICPSL will intimate the cardholder and give them an option to redeem the accumulated points. SBICPSL makes no warranties or representations either expressed or implied with regard to the type, quality or fitness of the goods and services provide by the participating merchant establishment under the program.

    The Program does not in any way amend the Cardholder agreement between SBICPSL and the cardholder and any term referenced but not defined herein may be interpreted in accordance with the cardholder agreement.

    SBICPSL does not endorse the quality of the services and any queries or complaints pertaining to the quality of the service will have to be taken up directly with participating merchant establishment.

    a) In case of any query regarding the product/services Cardholder needs to contact the participating merchant establishment.

    b) Cardholders are not bound in any way to participate in this Offer. Any such participation by the Cardholder is voluntary and the same is being made purely on a best effort basis. 15S

    c) Any disputes arising out of this Programme shall be subject to arbitration under the Indian Arbitration and Conciliation Act, 1996 including any statutory amendments carried thereof. Arbitration shall be conducted by a sole arbitrator appointed by SBICPSL for this purpose and the award of the arbitrator shall be final and binding on the cardholder and SBICPSL. The place of arbitration shall be New Delhi and the language of arbitration shall be English. Existence of a dispute, if any, shall not constitute a claim against SBICPSL.

    SBICPSL acts in good faith in response to any oral or electronic instruction or enquiry by the Cardholder in respect of any matter in relation to this program and fulfillment of any reward.

    The cardholder will not be entitled to claim or allege any loss, damage, liability, expense etc. attributable directly or indirectly, to any such good faith action of SBICPSL. All queries to the program may be addressed to:

    The MANAGER Customer Services

    SBI Cards and Payment Services Private Limited

    P.O. Bag No 28

    New Delhi

  • Card Upgrade

    1. Annual Fee is payable on the annual card fee date of the current card which will be communicated to you through your monthly statement. GST will be charged over and above the annual fee basis the prevailing GST rate.
    2. A cardholder will be eligible for welcome gift only post payment / realization of annual fee by SBI Card.
    3. The credit limit enhancement on the new card will be at the sole discretion of SBI Card.
    4. The reward point accumulated on the previous card will automatically be transferred onto the new card post upgrade.
    5. The upgrade would be offered to eligible customer's basis the internal evaluation/parameters of customer performance and credit history on the card.
    6. Old card plastic will be active for a period of 90 days from the date of upgrade to new card.
    7. Post the downgrade of the upgraded card, customer is not eligible to upgrade the card for a period of 6 months from the date of downgrade.
    8. Downgrade may be initiated by a customer only within a period of 90 days post upgrading the existing SBI Card.
    9. All new Credit Cards issued are "Domestic" usage cards. These cards can be used for purchases at merchant outlets in India or online transactions on Indian websites or at ATMs in India only.
    10. In case you wish to avail credit card with International usage, your due consent is required.
  • Easy bill pay service

    1. The term "Utility Company" or "Biller" shall mean a company, organization or entity that sends a Bill, statement or invoice, usually a request for payment for a product or service to the customer.
    2. Easy Bill Pay service is available for select billers in select cities.
    3. The said services will be available to the credit card holders registered for this service and to the exclusion of all others.
    4. The cardholder agrees to pay a convenience charge while registering through SBI Card website. The convenience charge is subject to revision/waiver promotions from time to time by SBI Card. The convenience charge will be 1.82% of the transaction amount for any transaction done for Cat 2 Billers and no convenience charge for any transactions done for Cat 1 Billers. The list of Cat 1 and cat 2 billers is as given on the website www.sbicard.com.
    5. The Cardholder agrees that he/she would enter/give the Bill details correctly in the application form/website/recorded lines, if entered/given incorrectly it will not be the responsibility of SBI Card, and any further disputes are to be settled with the utility company directly by the card holder. It is specifically stipulated that all liability shall be on the cardholder in case of any incorrect entry and SBI card shall not be responsible whether directly, indirectly, incidentally or consequentially for any such acts of the cardholder.
    6. The cardholder shall take precaution to ensure that no double payment is made from his end for the same bill. SBI Card will not be liable for reversals in such cases and cardholder will need to liaise directly with Biller.
    7. SBI Card will not bear the responsibility of late payment made by the cardholder
    8. The Cardholder should ensure that he/she receives a confirmation for the payment made by him/her through this facility. Any non-confirmation of the transaction, SBI card shall not be responsible and liable and accordingly no payments shall be made to the utility company.
    9. Payment to the registered Biller will be made only when we receive the bill from Biller. In case of failure in receiving the Bill from Biller, SBI card won’t be liable for non-payment.
    10. All disputes regarding the bill registration and payments should be raised within 6 months of the billing date, SBI Card will not bear any responsibility for wrong payments or registrations after 6 months.
    11. Notwithstanding any other terms, it is stipulated that processing of all the payments is subject to the availability of free, clear and available limits in the cardholder's SBI Credit Card Account at the time of processing the transaction. In the event of credit limits not being available, cardholder will receive a payment failed report.
    12. In all situations where the cardholder services are discontinued/disrupted due to any acts of the utility company, governmental orders and any other related matter, SBI Card shall not be responsible and/or liable for the same and the cardholder shall be solely responsible and liable to settle such matters with its utility company and/or statutory authority.
    13. The cardholder indemnifies SBI Card from and against all actions, suits, claims, liabilities and proceedings due to or arising out of any or all disputes between the cardholder and Utility companies or by reason of SBI Card acting in good faith and bonafide belief.
    14. SBI Card will endeavor to effect payments / carry-out instructions received by it within Bill due date. However, SBI Card does not warrant that Payment / fulfillment of instructions will not be delayed for reasons beyond its control including any default on the part of the service provider. As the instructions would depend on various electronic technology used from time to time, there could be delays in receipt of any instructions by SBI Card from the cardholder and by the provider of Utilities / Services. For all such delays, the service provider of such services shall be responsible and liable being the owner and administrator of these services.
    15. In case of any wrong amount debited to card due to issue/incorrect customer mapping at Biller end, Cardholder might have to liaise directly with Biller for refund. Refund policies of Biller will apply over and above these terms and conditions. SBICPSL will only act as a facilitator for refunds on a best effort basis.
    16. This service is available only for individual cardholders and not corporate cardholders.
    17. It is clarified here that cardholder statement is adequate and conclusive proof that such payment was paid to utility company.
    18. SBI Card is not in any manner party to the contracts that may be executed between the cardholder and the providers of such Utilities / Services. The providers of Utilities / Services shall be solely responsible to the cardholder to render the Utilities / Services for which Payment is to be made by SBI Card and SBI Card shall not be responsible/liable for any deficiency in the same including, but not limited to, deficient quality, delivery, quantity etc., and shall not be made party to any disputes between the cardholder and any providers of Utilities / Services.
    19. The cardholder shall not hold SBI Card liable for any non-service, delayed service or faulty service rendered by the provider of Utilities / Services and shall not contact or communicate in any manner whatsoever, inter alia, by electronic mail, phone, post, SMS, or personal meeting with SBI Card in this regard.
    20. SBI Card will not accept any cancellation request by the cardholder if the payment transaction has been authorized on his card account and payment accepted by the Biller. Payment authorization is initiated 5 days prior to the payment due date. Any disputes will have to be settled by the cardholder directly with the Biller.
    21. Nothing contained herein shall prejudice or affect the terms and conditions as mentioned in the Terms & Conditions booklet sent in the Credit Card welcome kit . The terms of this service shall be in addition to and not in derogation of the terms contained in the Terms & Conditions booklet
    22. Nothing contained in the said services shall be construed as binding obligation on SBI Card or any participating utility company to continue the services after the services are terminated.
    23. SBI Card reserves the right to charge and recover from the Cardholder, fees for availing the service, which may be altered with prior intimation to the cardholder.
    24. SBI Card shall have the right to revoke and/or discontinue this service to certain cardholders if it has reason and/or reasonable apprehension to believe that such continuing of this service shall gravely prejudice the commercial situation of SBI Card. Such a determination by SBI Card shall be at its sole and absolute discretion with reference to its cardholders
    25. All disputes and differences arising out and in connection with this service shall be subject to arbitration under the Arbitration and Conciliation Act, 1996 with any amendments thereof. The arbitration shall be conducted by a sole arbitrator appointed by SBICPSL. The place of arbitration shall be New Delhi and language of arbitration shall be English. The award passed by the arbitrator shall be final and binding on parties. Existence of a dispute/difference shall not constitute a claim against SBICPSL. Notwithstanding the foregoing the courts in New Delhi shall have the exclusive jurisdiction to decide any matters related and connected to the instant terms.
    26. The said services will be effective subject to SBI Card Credit Card being valid and in good standing
    27. SBI Card may at its sole discretion accept of decline the said services by the utility company.
    28. SBI Card may change from time to time the utility companies for which said services are extended
    29. The record of charges in respect of the said services received or availed by cardholder and submitted by utility companies to cardholder’s Card Account will neither bear Cardholder signature nor the imprint of Credit Card. Cardholder therefore undertake to unconditionally honor and pay without demur protest and contest all the said charges including interim charges booked by cardholder under the said services, as and when cardholder is billed for the same by SBI Card during the validity period of his Card and subsequent renewals thereof.
    30. SBI Card reserves the right to revoke / stop this facility if the credit behavior on the card is unsatisfactory.
    31. This facility is available only for utility bills pertaining to residential uses, No commercial utility bills will be paid under this scheme
    32. No receipt will be given for bills paid through this facility. Cardholder statement is adequate proof that such payment was paid to utility company
    33. SBI Card neither endorses the Utilities / Services offered, nor is it in any manner party to the contracts that may be executed between the cardholder and the providers of such Utilities / Services
    34. The cardholder is liable to honour all his/her credit card commitments irrespective of any grievances/complaints that cardholder may have with utility companies.
    35. Cardholder will continue making payments towards any utility bill outstanding until he/she receives an SMS/E-mail/letter confirmation from SBI Card indicating that his/her EasyBillPay facility has been activated along with effective date of activation.
    36. Cardholder agrees to communicate termination of facility to SBI Card in writing failing which the payment made to the utility company will be construed as valid and binding on him/her.
    37. Cardholder agrees to resolve disputes (if any) of whatsoever nature directly with the utility company and will not hold SBI Card liable for any deficiency of services provided by the utility company.
    38. It will be the responsibility of the cardholder to inform SBI Card in writing of any change or withdrawal of the EasyBillPay facility thus availed.
    39. Any disputes arising out of disconnection of the utility facility, penalty from government and late charges on installment dues arising due to change / revocation of the facility will be the sole responsibility of the cardholder and the cardholder will not hold SBI Card responsible/liable for the same
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