Terms & Conditions

SBI RuPay Credit Card on UPI

1. You will continue to have two credit cards till you clear all EMIs towards the Restructuring Plan on your existing credit card. Once you have paid the entire outstanding amount, your existing credit card will be closed and disabled for fresh transactions permanently. However, you may use your new SBI Credit Card for any transaction basis the transaction mode(s) enabled on your account.
2. You will receive two separate statements for both the credit card accounts. Payment made for the new SBI Credit Card will not be transferred or adjusted against dues on your existing credit card or vice-versa.
3. Your existing contact details and Auto Debit/Sweep mandates (if any) provided on your existing card will be replicated to your new SBI Credit Card account.
4. In case you have availed any insurance policy through SBI Credit Card acting as corporate agent and provided mandate for renewal on your existing card, the renewal premium for such policies will be debited through your new credit card account.
5. In case you have availed Card Protection Plan (“CPP”) through SBI Credit Card, going forward renewal premium for same will be debited through your new SBI Credit Card account.
6. Any active Reward Points on your existing card account would not be transferred to your new account.
7. I understand that the MID (Most Important Document) signed for my original credit card shall continue to apply to the new credit card as well and that there is no change in the MIDs.

1. This Offer for issuance of additional primary card ("Offer") is made by SBI Cards & Payment Services Ltd ("SBICPSL") to selected SBI Credit Cardholders ("Cardholders"). The selected recipients shall receive the Offer through appropriate medium as chosen by SBICPSL. By availing this Offer and benefits accruing thereto, the Cardholder explicitly agrees to be bound by all the terms and conditions herein.
2. I and the additional cardholder(s) agree unconditionally to be bound by the terms and conditions of the cardholder agreement accompanying each SBI Credit Card and placed at https://www.sbicard.com/en/cardholder-agreement.page
3. I have read and accept the Most Important Terms and Conditions placed at https://www.sbicard.com/en/most-important-terms-and-conditions.page.
4. I, understand that the Annual fee shown to me at the time of application submission shall be billed in the first statement of the new card account. Renewal Fee, as applicable, shall be charged annually from next year onwards in the statement of the new card account.
5. The Credit Limit of the new Card shall be as chosen by me during the application process. For this purpose, I shall re-allocate the total Credit Limit of my existing card between the new Card and the existing Card during the application process on SBI Card website or App. The Credit Limit and Cash Limit of the new Card will be distributed in the same ratio as the Credit Limit and the Cash Limit of the existing Card.
6. I agree that I shall reach out to the SBI Card Helpline and place a Limit Transfer Request, in case any changes are required, in the Credit Limit allocation between the existing Card and the new Card, subsequent to the issuance of the new Card.
7. In case the new additional card is to be issued to a new address, I agree to provide the requisite address proof as per the list of acceptable documents for address change within the stipulated time as shown at the time of application submission. I accept that my application for new additional card will be processed further only after the receipt of valid address proofs and change of address in records of SBI Cards & Payment Services Limited (SBICPSL) basis the documents submitted. (Please refer https://www.sbicard.com/ADClist for the list of acceptable documents for address change)
8. I hereby share my consent to update the residence address for all my associated credit card accounts, if any, under the same relationship number with the residence address provided in this application form, subject to internal review and upon final approval of card application.
9. I further agree and accept that the in event of non-submission of valid address proofs within the stipulated time as mentioned above, SBICPSL reserves the right to decline my application for new additional card.
10. I acknowledge that auto debit and/or auto sweep shall be activated, if mandated by policies of SBICPSL, through an eSign process using Aadhaar based OTP authentication during the application process of the new Card on SBI Card website or SBI Card App.
11. I understand that I will be issued a new SBI Credit Card as per the selection done by me at the time of application submission, to which I hereby give my full and free consent and I further undertake that subsequently I shall not raise any demure, protest and/or contest with regard to any matter connected therewith. I confirm that I have been provided my consent for application submission and I have fully understood all accompanying terms and conditions of SBI Credit Card.
12. This Offer shall cease to be applicable if the customer becomes delinquent or becomes ineligible as per internal policy of SBICPSL after the receipt of offer due to change in the state of the SBI Credit Cardholder’s account.
13. I will be liable for all charges incurred on the primary credit card and all additional cards issued and each additional Cardholder will be liable for all charges incurred on all such credit cards jointly and severally with me.
14. I agree that charge slip or a payment requisition or requisition or an electronic record resulting from or generated by the use of the card will amount to an unconditional undertaking by me to pay SBICPSL the amount stated therein and agree that a copy of my periodic billing statement sent to me by post or E-mail, at the E-mail ID provided by me will be final and conclusive evidence of my liability for the charges stated therein.
15. I, authorize sharing of any of my information for purposes such as marketing and offering of various products and services of SBICPSL or any of the product(s) of its Group Companies, subsidiaries, affiliates, associates of co-brand partner.
16. I, also authorize SBICPSL to send me SMS alerts on marketing / account related information on my mobile phone number. All documents submitted in support of the application shall become the sole and absolute property of SBICPSL and shall be treated in accordance with all applicable Laws and Rules established in India.
17. I am fully aware and understand the regulations governing the use of the card outside India and my obligations under the applicable exchange control / management regulations and guidelines issued by Reserve Bank of India / applicable authority from time-to-time.
18. I undertake that my and additional cardholder(s) use of the card shall be in strict compliance with applicable exchange control / management regulations, else the card may be cancelled at the instance of RBI and / or SBICPSL in the event I or the additional cardholder(s) are not in compliance with the usage restriction, foreign exchange entitlements and other applicable regulations. I/We shall bring the same to the notice of SBICPSL in writing forthwith. I accord the above consent notwithstanding the issuance / non-issuance maturity of the card(s) or its discontinuance by me.
19. I shall contact the SBI Credit Card Helpline in case I have any doubts / clarifications.
20. I further give specific consent to block and deactivate any of my credit cards and its aligned accounts in all circumstances where at any instance I commit default in timely payments of my outstanding on any of such credit cards issued by SBICPSL to me.
21. In all events of payments not being paid by the due date, SBICPSL reserves the right to carry out follow ups by means of personal visits, post, fax, telephone, E-mail, SMS and/or engaging third party to remind, follow-up and collect due payments in any manner deemed fit by SBICPSL keeping the intent in view.
22. In all events where SBICPSL or its authorized representatives are unable to contact me, SBICPSL shall be at liberty to leave payment due messages with any third parties which may include without restriction my spouse, parents, other family members, secretary, accountant etc, who may be available at my residence or office or mobile number/registered Landline number.
23. This is without prejudice to other rights of SBICPSL to collect outstanding dues to be exercised in accordance with law. I hereby confirm that I would be the beneficial owner of the SBI Credit Card as understood in the normal business parlance and in accordance with existing regulations. I hereby undertake to comply with all directives from SBICPSL in my capacity as the beneficial owner of the SBI Credit Card, if and when such credit card is issued by SBICPSL to me based upon approval of my SBI Credit Card application.
24. I have read and understood all SBICPSL policies regarding data privacy and security procedures published on its web site www.sbicard.com and acknowledge all its content.
25. I understand that SBICPSL may engage, hire, use the services of agent(s) and/or any third party(ies) for the purpose of providing marketing or sales related services or any other related services in relation to its products on its behalf and the customer may be required to deal with such agents/third parties/service providers with respect to such product/services.
26. I understand that in case of any dispute relating to these terms and conditions, the decision of SBICPSL shall be final and binding.
27. I understand that SBICPSL reserves the right to modify or change any of these terms and conditions at its sole discretion without prior notice.
28. I understand that these terms & conditions shall be governed and interpreted as per the laws of India and any dispute relating to these terms & conditions shall be subjected to exclusive jurisdiction of the courts of Delhi.

1. This facility is from SBI Cards and Payment Services Ltd. (SBICPSL). It is open to all residents of India holding a valid SBI Card of all variants, hereinafter referred to as “Cardholder“ excluding delinquent or other ineligible card holders determined as per internal policy of SBICPSL.
2. Request for Credit Balance Refund via NEFT, amounts to availing of the benefits and facilities under this facility by the concerned Cardholder and accordingly shall be taken as deemed acceptance of the Terms and Conditions set out herein.
3. In case of no fund transfer, the cardholder will not hold SBICPSL responsible for any losses, damages, liabilities that may incur to the cardholder and all direct, indirect, incidental and consequential liabilities pertaining to the same does not rest with SBICPSL.
4. SBICPSL shall not be held liable/responsible for any actions, claims, demands, losses, damages, costs, charges and expenses, which the Cardholder may suffer, sustain or incur by availing this facility.
5. Credit Balance Refund amount may vary or request may be declined post validation as per internal policy.
6. The terms and conditions shall be in addition to and not in derogation of the terms and conditions in the Cardholder Agreement.
7. Nothing herein amounts to a commitment or representation by SBICPSL to conduct further similar or other schemes.
8. All communication should be addressed to "Customer Care", Correspondence department, SBICPSL, P.O. Bag No. 24, GPO, New Delhi 110 001.
9. Disbursement through NEFT (National Electronic Fund Transfer) to Bank account designated by the Cardholder (“Designated Account”) will be subject to successful processing at beneficiary banks.
10. Cardholder agrees to comply with the terms and conditions of the Credit Balance Refund facility as mentioned on SBI Card website. SBI Card will not be responsible for any loss incurred by the Cardholder as a result of any incorrect information provided by the Cardholder with respect to NEFT or Designated Account details. A request for Credit Balance Refund shall be deemed as an absolute consent of/by the Cardholder to accept all the terms of Credit Balance Refund including but not limited to acceptance of these Terms and Conditions and agrees to be bound by it at all times. The Cardholder, hereby agrees that upon the amount being credited to the Designated Account.
11. In the event of any return of funds/rejection of NEFT from Designated Account (for the requested amount) will be automatically credited back to the customer’s Credit Card account.
12. Credit Balance Refund amount would be directly transferred to customer’s saving bank account within 48-72 hours (excluding Bank Holidays) of the request.
13. Any disputes arising out of the Offer between the Cardholder and SBICPSL shall be subject to arbitration by a sole arbitrator appointed by SBICPSL for this purpose. The proceedings of the arbitration shall be conducted as per the provisions of Arbitration and Conciliation Act, 1996 and amendments thereon. The place of arbitration shall be at New Delhi and language of arbitration shall be English. The existence of a dispute, if any, shall not constitute a claim against SBICPSL. Cardholders are not bound in any way to participate in the Programs. Any such participation is voluntary and the same is being made purely on a “best effort basis”. SBICPSL reserves the right to modify or change any of the terms and conditions applicable to this Program or cancel the entire or partial offer at any time without prior notice to the cardholders.
14. All information in this communication is correct and is subject to change at the discretion of SBICPSL.
15. If CBR amount is > 1 Lac on the account, its mandate to send cancelled cheque copy by the customer. Post that only refund can be processed

Settlement Terms and Conditions

1. The settlement amount needs to be paid strictly as per the agreed amount and number of instalment(s)
2. You would be liable to pay towards cheque dishonor or transactions made but not debited by the company
3. Any credit towards transaction cancellation, will not be adjusted towards the agreed settlement offer
4. In case entire settlement amount/ instalment is not paid by the due date or is dishonored for any reason whatsoever, then the settlement shall become null and void and be of no consequence; and the outstanding amount will be governed by the original terms and conditions of the credit card. Additionally, we shall also be entitled to take further action against you as advised by the law regarding recovery of entire due amount against the Credit Card and/or regarding dishonor of the said amount
5. Any Legal Proceedings initiated, or complaints lodged by you or on your behalf against the company and/or its employees, officials and representatives shall be withdrawn unconditionally with immediate effect
6. Upon fulfillment of the settlement amount as per the terms and conditions of the settlement, the status of your card account will be updated and appear in CIBIL or any other credit information company as “Settled” or “Post Write-off Settled” with NIL outstanding
7. Any communications done on WhatsApp with regards to Settlement (amount, installments etc.) is only for your information and shall not be deemed to be binding on SBI Card. NOC letter sent to your email-id pursuant to our WhatsApp communication with you shall be final and binding arrangement with regards to the Settlement.

RBI Resolution Framework 2.0 (Restructuring Plan)

1. The RBI Resolution Framework 2.0 (Restructuring Plan) is only being offered to cardholders facing temporary financial stress due to COVID-19. The RBI Resolution Framework 2.0 will stand cancelled in the event any of the declarations/confirmations given by the cardholder at the time of availing the RBI Resolution Framework 2.0 are found to be false and/or misleading. SBI Card reserves the right to cancel the RBI Resolution Framework 2.0 and upon cancellation of the RBI Resolution Framework 2.0 all amounts outstanding on the card account shall be deemed to have immediately become due and payable.
2. The RBI Resolution Framework 2.0 will be null and void and the waivers / concessions, if any, granted by the Company under the offer shall stand automatically withdrawn with immediate effect in event of default. For your reference, the specific events of default are as follows:
   • Failure to adhere to specific terms of the agreed payment schedule
   • Non-payment of any of the instalments during the said program
3. Upon acceptance of the RBI Resolution Framework 2.0, the credit facility would be inactive for usage (if not already deactivated). Further, all other credit cards (if any) shall also be deactivated. However, the credit facility may be reactivated on regular EMI repayments subject to Internal policies.
4. The customer will be liable to pay for any ‘payment bounces’ and transactions/charges not debited till the date of invocation of the RBI Resolution Framework 2.0.
5. The RBI Resolution Framework 2.0 pertains to an individual credit card account only and cannot be merged with dues on any other Credit card.
6. Any default in payment as per the agreed EMI Plan shall be reported to the appropriate credit rating agencies. Further, your account status shall be reported as “Restructured Due to COVID-19”
7. In case of any Auto Debit/Electronic Clearing System mandate submitted by the customer, the payment amount will be revised to Minimum Amount Due/EMI instead of Total Amount Due till the end of RBI Resolution Framework 2.0 tenure or the RBI Resolution Framework 2.0 status gets broken.
8. Late Payment Charge of up to Rs. 500 shall be levied in each instance of default in making payment as per terms of RBI Resolution Framework 2.0.
9. Your accumulated reward points, if any, will stand forfeited upon availing the RBI Resolution Framework 2.0.

1. The outstanding amount on your SBI Credit Card will be converted to EasyPay Plan (“EPP”) with fixed instalments upon clearing the last statement Minimum Amount Due (MAD) or 15% of the total outstanding (whichever is higher), at least 2 days before the next Statement Due Date.
2. Please note that you will be liable to pay for any ‘payment bounces’ and transactions made that were not debited till the date of statement generation.
3. Credit facility extended on your account stands deactivated and will be activated basis internal policies. Upon conversion of your last statement amount into EPP, the Credit Limit of your account will also be reduced.
4. Any Legal Proceedings initiated, or complaints lodged by you or on your behalf against the company and / or its employees, officials and representatives shall be withdrawn unconditionally with immediate effect from the date of this offer.
5. In case you have any other relationship with SBI Card, which has outstanding dues, then SBI Card will be within its rights to withhold the activation of accounts till all pending dues are cleared by you
6. In case of any Auto Debit / Electronic Clearing System mandate, the payment amount will be revised to Minimum Amount Due / EMI instead of Total Amount Due till the end of EPP tenure or the EPP status is broken.
7. W.e.f. 01st June 2024, Processing Fee will be levied on the EPP booking amount at the rate of 2%, subject to a Min. Amount of Rs. 249 and Max. Amount of Rs. 1,500. Please note, this charge is excluding applicable taxes.
8. SBI Cardholder can make request for Foreclosure of EPP by calling the SBI Card Helpline. On receipt of this request, the outstanding EPP principal amount is moved back to the Cardholder’s retail balance and a Foreclosure Fee of 3% of the principle outstanding shall be levied on the same.
9. Your accumulated Reward Points, if any, will stand forfeited upon availing the EPP.
10. EPP is a hardship tool for customers who are facing temporary hardship in making the payments of their dues. Upon booking of the EPP, the account shall be tagged as NPA, and this shall be reported as 'restructured’ in the bureau. The NPA tag shall be removed upon payment of amount adequate to cover at least 15% of outstanding / overdue amount (whichever is higher).
11. Accounts will be ‘de-tagged’ post completion of the EPP tenure or if the plan gets ‘broken’.

WhatsApp Connect Terms and Conditions

1. These terms and conditions (“WhatsApp Terms and Conditions” as amended from time to time) are applicable to the Customers that avail the Services provided by SBI Cards and Payment Services Limited (“SBI Card”) on the WhatsApp platform.
2. The WhatsApp Terms and Conditions shall be in addition to any other terms and conditions as stipulated by the SBI Card from time to time on its website (www.sbicard.com) whether pertaining to the account or in relation to other products, services, facilities or offers provided by the SBI Card.
3. Any services that may be offered to the customer through the WhatsApp platform (“WhatsApp”) is at the discretion of the SBI Card and/or basis the eligibility criteria of a customer and such services are subject to certain terms and conditions. In case of conflict between any of these WhatsApp Terms and Conditions and the terms and conditions for other services provided on the WhatsApp channel, specific terms and conditions of such services shall prevail.
4. Further, in case of inconsistency between the WhatsApp Terms and Conditions and any specific terms and conditions pertaining to a specific variant of the account or any specific service/product/offer, the specific terms and conditions of that particular service/product/offer shall prevail.
5. By subscribing to SBI Card’s services on WhatsApp, User agrees and understands the subscription to Whatsapp service is purely discretionary and involves use of third party application, which is not owned or controlled by the SBI Card.
6. Prior User/ Customer consents shall be required to provide Whatsapp services including: To receive notifications via WhatsApp including account information, transaction details, Reward Points, etc. Feature addition and removal on WhatsApp is sole discretion of SBI Card. To receive notifications including offers, new product features, any other important notification sent by SBI Card time to time etc. on User registered mobile number via WhatsApp.
7. Any other services which is currently available through other modes, including SMS.
8. User agrees that WhatsApp channel cannot be used for grievance redressal or reporting fraud as of now, SBI Card will have no liability on reporting of such incidents at WhatsApp channel.
9. The interaction between the User and SBI Card on the WhatsApp is dependent upon certain parameters and algorithms which are designed to perform in a certain way. The SBI Card may not be responsible for satisfactory resolution of User queries. The User shall be solely responsible for all the communication exchanged with SBI Card while logging into this service and/or to adopt alternate communication mechanism to ensure query resolution.
10. User can call 1860 180 1290 or visit https://www.sbicard.com for reporting their grievances.
11. User is solely responsible for ensuring safety and security of User’s WhatsApp account linked with the registered mobile number with the SBI Card., and SBI Card shall not be liable, in any way whatsoever, for any loss, damage, claim, action, liability etc. arising out of any default of User to ensure safety and security of its Whatsapp account as mentioned above.
12. User understands that using WhatsApp application, platform and channel may carry additional cost and risks and the interface may not be secured. Further any message and information exchanged is subject to the risk of being read, interrupted, intercepted, or defrauded by third party or otherwise subject to manipulation by third party or may result in delayed or failed transmission. SBI Card shall not be responsible or liable to User or any third party for the consequences arising out of or in connection with using of this service.
13. User understands that mobile phones and Whatspp account may be vulnerable to the threats such as, but not limited to, unauthorized
    • Access by intruders to the data /information
    • Identity theft
    • Privacy violations Planting of stealth software and viruses
    • Disablement or distortion of operations
    • Interception of the transmission of encrypted data/message etc.
14. User shall immediately notify SBI Card in writing if User discovers/ suspects any unauthorized access. SBI Card does not make any representation or warranty that the service will be available at all times without any interruption and further that SBI Card shall not be responsible for any variation, reduction or imposition of the terms of use and operation of Whatsapp application or the User’s inability to use mobile applications.
15. User is aware that authenticated technologies and strict security measures are required for using mobile applications. User undertakes to ensure that the password is not revealed to any third party including SBI Card officials or any other person.
16. Under no circumstances shall SBI Card, or its agents, officials, affiliated companies, officers, directors, employees, and contractors be liable for any direct, indirect, punitive, incidental, special, or consequential damages that result from the use of, or inability to use, this service.
17. User agrees that the present service is an add-on service only and User shall not have any claim against SBI Card on account of any suspension, interruption, non-availability or malfunctioning of the service due to any link/mobile/system failure at SBI Card’s end for any reason thereof. Receipt of messages by User shall be subject to the data network connection and SBI Card shall not be held responsible for any delay or non-receipt of the responses at WhatsApp channel.
18. User shall not submit or transmit any content through this service that is: Obscene, Vulgar, or Pornographic Encourages the commission of a crime or violation of any law Violates any state or federal law in India and/or the jurisdiction in which User resides Infringes the intellectual or copyrights of a third party. SBI Card reserves the right to remove or otherwise delete any content or submission made by User that violates the rules or which is inappropriate, as per SBI Card’s sole discretion, without any liability or giving intimation to User.
19. These terms and conditions are in addition to the terms and conditions that may be stipulated by Whatsapp for use of their platform/ account.

1. The "Low Interest Rate on Balance Transfer" offer from SBI Cards and Payment Services Limited (SBICPSL) formerly known as SBI Cards and Payment Services Private Limited is open to all the residents of India holding a valid and current primary SBI Credit Card (" SBI Cardholders"), excluding delinquent and any other ineligible SBI credit cardholders determined as per the internal policy of SBICPSL.
2. Balance Transfer ("BT") amount ordered by the primary SBI Cardholder would be processed by SBICPSL subject to a minimum ordered amount of Rs 5,000 and a maximum ordered amount of 75% of the available credit limit assigned to the concerned primary SBI Card Account.
3. This facility can be availed by a Cardholder for different tenures at different interest rates and accompanying charges like processing fee etc. as may be set forth by SBICPSL from time to time. By booking a BT of a particular tenure through appropriate medium, a Cardholder expressly consents to meet all his obligations thereto.
4. It is clarified herein that for and on all subsequent purchases, whether made in retail and/or cash and other outstanding balances, the applicable finance charge of up to 3.75% p.m. (45% p.a.) for Unsecured card, 2.75% p.m. (33% p.a.) for Secured card and 2.75% p.m. (33% p.a.) for Shaurya card shall be levied, and all such levying of applicable finance charge be made applicable from the date of purchase itself and shall accordingly cover all card holders who may have BT amount in their card account. Furthermore, it is clarified that for and up to 50 days, interest free period is not valid on any retail purchases or otherwise for those cardholders who may have a BT amount in their account.
5. All Balance Transfer Requests shall be processed via NEFT (National Electronic Fund Transfer) only. Disbursement through NEFT to customer’s other bank credit card or Bank account (as provided by the cardholder) will be subject to successful processing at beneficiary bank.
6. Cardholder intending to cancel Balance Transfer request booked via NEFT, can do so by calling our helpline number on the same day of the booking request and get the cancellation request raised. However, Cardholder shall not be entitled to cancel Balance Transfer request or refuse to accept disbursement of funds any day after the day on which the request for Balance Transfer has been made.
7. Cardholder agrees to comply with the terms and conditions of the Balance Transfer facility as mentioned on SBI Card website. SBI Card will not be responsible for any loss incurred by the Cardholder as a result of any incorrect information provided by the Cardholder with respect to NEFT or the account details shared by cardholder details. A request for Balance transfer shall be deemed as an absolute consent of/by the Cardholder to accept all the terms of Balance transfer including but not limited to acceptance of these Terms and Conditions and agrees to always bound by it. The Cardholder hereby agrees that upon the amounts being credited to the account details shared by cardholder, he/she shall be required to repay the Balance transfer amount along with the interest, processing fee and applicable taxes.
8. Balance Transfer amount booked via NEFT would be directly transferred to customer’s other bank credit card within 3-4 working days (excluding Bank Holidays) of the request.
9. The BT facility is not applicable and specifically excludes all additional SBI Cardholders and this facility and all benefits accruing thereof is made open to only the Primary SBI Cardholders as detailed above.
10. BT request from a SBI Card account which has an overdue status or when the credit limit has been exceeded or is for an amount more than the outstanding balance on the other card will not be accepted by SBICPSL.
11. It is stipulated herein that for availing benefits under the BT offer and availing of this facility resulting in advance of ordered sums of money, SBI Cardholder shall remain liable to SBICPSL till such time that the SBI Credit Cardholder has not paid back all the ordered sums of money including all applicable interest and charges including any penal interest that may be imposed in accordance with terms of this offer and applicabler egulations in this regard. All financial liabilities of the cardholder under BT for the offer period as per Plans detailed hereinabove shall be reflected in the monthly statement of accounts issued to the cardholder and shall be conclusive evidence of settling all liabilities of the cardholder for this Offer.
12. SBICPSL shall not be liable for any additional charges, overdue payments, interest or other related charges on such SBI Credit card accounts.
13. SBICPSL reserves sole and absolute right to refuse any BT requests at its discretion.
14. These terms and conditions shall be deemed to be part of the SBI Cardholder Agreement and are incorporated therein by reference.
15. BT booked for Third Party will not be accepted and the liability for the same will lie solely with the primary cardholder.
16. With effect from 15th March 2024, Minimum Amount Due ( MAD) will be calculated as Total GST + EMI amount + 100% of Fees/Charges + 5% of [Finance charge(if any)+Retail Spends and Cash Advance (if any)] + Overlimit Amount (if any) In case 5% of (finance charge + retail spends and cash advance ) is less than finance charges then MAD calculation will be Total GST + EMI amount + 100% of Fees/Charges + 100% of finance charges +Overlimit Amount (if any)
17. In the event of BT amount not being paid back within the tenure period as per the BT booking plan, standard Finance Charges will be applicable on the outstanding BT amount. Non-payment of Minimum Amount Due will attract Late Payment Fees.
18. SBICPSL shall not be responsible for any actions, claims, demands, losses, damages, costs, charges, and expenses, which the SBI cardholder may suffer or incur by availing this offer and accordingly SBICPSL stands indemnified by the SBI Credit Cardholders availing benefits under this Offer.
19. SBI Cardholders are not bound in any way to participate in this offer and such participation is totally voluntary and the offer is being made on a best effort basis.
20. SBICPSL reserves the right to modify or change all or any of the rules and regulations applicable to the offer at any time to without notice to the SBI Cardholder.
21. All disputes and/or differences arising out of this Offer shall be subject to arbitration by a sole arbitrator appointed by SBICPSL. The proceeding shall be governed by Arbitration and conciliation Act, 1996 and amendment thereof. The place of arbitration shall be at New Delhi and language shall be English. The award of the arbitrator shall be final and binding on the parties. Existence of a dispute or difference does not constitute a claim against SBICPSL.`
22. "Applicable Taxes" means:
    • For the cardholders having State of residence in the records of SBI Card on the statement date as "Haryana" - Central Tax @ 9% and State Tax @ 9%
    • For the cardholders having State of residence in the records of SBI Card on the statement date as other than "Haryana" - Integrated Tax @ 18%
23. In case you have opted for the Auto Debit payment mode for the payment of total outstanding on your SBI Card, then, the Total Amount Due on your SBI Card including the Balance Transfer Amount and other charges applicable thereto will be debited from your bank account on the Due Date.
24. Any payments delay due to third party processing, the third party will be responsible for any customer dispute due to same. Accordingly, SBI Card will not be responsible and liable for any/all matters/claims/defects connected therewith with respect to the third-party payment processing.

• The "Balance Transfer on Easy Monthly Installment" ("BT on EMI") facility is an offer from SBI Cards and Payment Services Limited (SBICPSL) which is open to the residents of India holding a valid and subsisting primary SBI Credit Card only. This facility is not available to the delinquent and any other ineligible SBI Credit Cardholders determined as per the internal policy of SBICPSL.
• By availing this Offer and benefits accruing thereto, the Cardholder explicitly agrees to be bound by all the terms and conditions herein.
• The Offer shall be communicated through the appropriate medium as decided by SBICPSL at its sole option and discretion.
• The BT on EMI amount requested by the primary SBI Cardholder would be processed by SBICPSL subject to a minimum Balance Transfer amount of ₹ 5,000 and a maximum amount of 75% of the available Credit Limit, as assigned to the primary SBI Credit Card Account of the SBI Credit Cardholder.
• SBI Credit Cardholders are not bound in any way to participate in this offer. Any participation is totally voluntary, and the offer is being made on a best effort basis.
• The BT on EMI is an additional facility offered by SBICPSL to the SBI Credit Cardholders to exercise the option of availing a Balance Transfer amount and to convert it into easy monthly installment over the tenure as applicable to the Balance Transfer. The facility is meant to be a staggered payment option for SBI Credit Cardholders.
• The Rate of Interest applicable for BT on EMI facility is cardholder specific as decided by SBI Card and is at its sole discretion basis the methodology mentioned in point no# 8 and 9 as stated below and is intimated to the cardholder prior to availing the facility.
• Interest Rate Methodology: The interest rate charged for BT on EMI is linked to Minimum Benchmark Yield Rate calculated which is based on the following factors:
  • Marginal Cost of Borrowings
  • Cost of Equity
  • Negative Carry cost on LCR (Liquidity Coverage Ratio)
  • Operating Expenses
  • Tenor Premium/Discount

Appropriate spread will be added over and above the Minimum Benchmark Yield Rate to arrive at the maximum rate chargeable to the customer. This spread will be based on Credit Risk Premium (CRP) and appropriate Business Margin.

• Tenure options for BT on EMI are 3 months and 6 months. With effect from 21 March 2025, BT on EMI bookings will attract a reducing interest rate of 9.90% p.a. – 15.25% p.a. Additionally, a Processing Fee will be charged at the rate of 1% of the booking amount. Processing Fee charged may be changed by SBICPSL at its sole option and discretion. (All existing offers will continue as per the original ROI communicated to the Cardholder).
• Interest Rate range applicable for various segments for BT on EMI are as below-
  • If Bureau score <=700 (including where no score is available): 11.50%-15.25% p.a.
  • If Bureau score is 701 to 780: 11.00%-14.00% p.a.
  • If Bureau score is greater than 780: 9.90% to 12.25% p.a.
• Rate of interest for BT on EMI will be lower than the maximum rate chargeable to the customer as defined in point# 8.
• This applicable interest rate is on the basis of Bureau Score of the cardholder at the time of launching the offer. His / her current Bureau score may or may not be the same as it was when this offer was launched.
• This facility can be availed by SBI Credit Cardholders for different tenures and at different interest rates as specified above, after payment of charges, e.g., processing fee etc. as may be set forth by SBICPSL from time to time. By opting for a BT on EMI of a particular tenure through appropriate medium, a Cardholder expressly consents to meet all his obligations hereto.
• At any given month, the portion of the monthly repayment amount/EMI applied towards interest is determined by multiplying the reducing interest rate with the principal outstanding after the deduction of the previous month repayment amount. In other words, the reducing rate of interest is the rate which when charged brings the outstanding principal to zero at the end of the tenure, where the interest charged is calculated on a reducing principal balance.
• The monthly repayment schedule will begin from the Cardholder next billing statement and continue over the tenure period chosen for the Offer. First EMI will be billed in the next statement cycle (referred to as “1st bill date” which will be after the date of BT on EMI booking).
• For the BT on EMI offers booked till 27th November 2024, the interest amount charged in the first EMI is basis a 30-day period.
  • With effect from booking done from 29th April 2024 till 27th November 2024 if the period between the Plan Open date and Payment Due Date (credit period) is less than 30 days, the excess interest levied will be credited back to the cardholder's account in the subsequent statement(s). From 2nd EMI onwards, interest will be levied for a 30-day period, from one PDD to the next PDD. Amount Credited will be posted in Retail balance and will be visible to customer in the statement it is credited
  • With effect from booking done from 15th July 2024 till 27th November 2024, if the period between the Plan Open date and Payment Due Date (credit period) is more than 30 days, the remaining interest (chargeable on the days beyond 30 days) will be debited in the subsequent statement(s). From 2nd EMI onwards, interest will be levied for a 30-day period, from one PDD to the next PDD. Amount Debited will be posted in EMI plan and added to the EMI value of the last month of the tenure, while the payment of this additional debit amount will be part of MAD & TAD in next statement after last billed EMI.
  • Interest computation for all bookings done from 29th April’24 onward will be from Payment Due Date to Payment Due Date for 2nd EMI. However, the first EMI will be from the Plan Open date to First Bill Payment Due Date.

Example for 1st BT on EMI Credit scenario applicable for booking done between 29th April’24 and 27th November’24

Cardholders will be credited a portion of the computed interest amount if the credit period is lesser than the period for which interest has been charged in the first EMI i.e. the period between the Plan Open date and the Payment Due Date of first EMI is less than 30 days

Calculation for crediting back excess interest:

Interest charged in first EMI - {(1st EMI Interest Amount ÷ 30 Days) X (Period between Plan Open date & Payment Due Date)}

Example:

Interest charged in first EMI (for a 30-day period) = ₹ 900

Period between the Plan Open date and Payment Due Date = 22 days

Then the amount that will be credited back to the cardholder's account in the subsequent statement(s) will be: 900 - {(900 ÷ 30) X (22)} = ₹ 240

Example for 1st BT on EMI Debit scenario applicable for booking done between 15th July’24 and 27th November’24

Cardholders will be debited a portion of the computed interest amount if the credit period is more than the period for which interest has been charged in the first EMI i.e. the period between the Plan Open date and the Payment Due Date of first EMI is more than 30 days

Calculation for debiting remaining interest:

{(1st EMI Interest Amount ÷ 30 Days) X (Period between Plan Open date & Payment Due Date)} - Interest charged in first EMI

Example:

Interest charged in first EMI (for a 30-day period) = ₹ 900

Period between the Plan Open date and Payment Due Date = 42 days

Then the amount that will be debited to the cardholder's account in the subsequent statement(s) will be: {(900 ÷ 30) X (42)} - 900 = ₹ 360

• For the offers booked from 28th November 2024 onwards, the interest amount chargeable in the 1st EMI will be calculated for the period between Plan Open date and the Payment Due Date (PDD), as per the credit card statement cycle. From 2nd EMI onwards, interest will be levied for a 30-day period, from one PDD to the next PDD. Hence, the 1st EMI amount may be different from subsequent EMIs.
  • Difference between Plan Open date and the first bill Payment Due Date as per the credit card statement cycle >30 days: 1st EMI amount will be more than other EMI.
  • Difference between Plan Open date and the first bill Payment Due Date as per the credit card statement cycle = 30 days: 1st EMI amount will be equal to other EMI.
  • Difference between Plan Open date and the first bill Payment Due Date as per the credit card statement cycle <30 days: 1st EMI amount will be less than other EMI.
• It is clarified that for and up to 50 days, interest free period will continue to be valid on any retail purchases for those SBI Credit Cardholders who may have opted for BT on EMI in their account. However, ‘Interest free credit period’ is suspended if any balance of the previous month’s bill is outstanding
• Fund transfer shall take place via NEFT (National Electronic Fund Transfer) only.
• BT on EMI amount booked via NEFT would be directly transferred to customer’s other bank credit card within 3-4 working days (excluding Bank Holidays) of the request.
• Disbursement through NEFT (National Electronic Fund Transfer) to customer’s other Bank Credit Card (as provided by the cardholder) will be subject to successful processing at beneficiary bank.
• The Cardholder intending to cancel BT on EMI request, can do so by calling our helpline number on the same day of the booking request and get the cancellation request raised. However, the Cardholder shall not be entitled to cancel BT on EMI request or refuse to accept disbursement of funds any day after the day on which the request for BT on EMI has been made.
• The Cardholder agrees to comply with the terms and conditions of the BT on EMI facility as mentioned on SBI Card Website. SBI Card will not be responsible for any loss incurred by the Cardholder as a result of any incorrect information provided by the Cardholder with respect to NEFT. A request for BT on EMI shall be deemed as an absolute consent of/by the Cardholder to accept all the terms of BT on EMI including, but not limited to, acceptance of these Terms and Conditions and agreement to be always bound by these. The Cardholder hereby agrees that upon the amounts being credited to the account details shared by cardholder, he/she shall be required to repay the Balance transfer amount along with the interest, processing fee and applicable taxes.
• The Cardholder may place a request for voluntarily closing the BT on EMI booking prior to the maturity of the tenure period opted for, by calling the SBI Card Helpline or by logging in through Website. A Foreclosure Fee amounting to 3% of the principal outstanding would be levied for such pre-closure requests.
• Effective 27th February 2023 till 27th November 2024, for all BT on EMI foreclosures, interest accrued during the period between the last Statement Date & the Foreclosure Service Request Date will also be added to the Foreclosure Charges. If the first EMI is not billed at the time of foreclosure, then interest accrued between BT on EMI Booking Date and Foreclosure Service Request Date shall be considered as accrued interest. This interest will be over & above the Foreclosure Fee of 3% on the principal outstanding on a pro- rata basis, plus applicable taxes. Foreclosure requests placed on statement generation date may attract extra interest. For successful closure of the Foreclosure Service Request, the complete foreclosure amount needs to be paid within the communicated timeline.
• Effective 28th November 2024, for all BT on EMI foreclosure, Interest will either be debited/Credited basis the foreclosure request date, Billing date, Plan Open date, payment due date and will be added to the Foreclosure Charges.

Glossary

POD: BT on EMI Plan Open date

FRD: Foreclosure Request Date

B1: 1st Bill Date (containing the first EMI billing) PDD 1: First Bill Payment Due Date

B2: 2nd Bill Date (containing the second EMI billing)

PDD 2: Second Bill Payment Due Date

• Foreclosure Request Date (FRD) is before First Bill Date (B1)
  • Cardholder will be debited interest amount for the days between Plan Open date (POD) & The Foreclosure Request Date (FRD)
  • The interest amount will be calculated as {1st EMI Interest / (PDD1 – POD)} X (FRD – POD)
• Foreclosure Request Date is after First Bill Date (B1) & before First Bill Payment Due Date (PDD1)
  • Cardholders will be credited a portion of billed interest amount for the days between the Plan Open date (POD) & the 1st Bill Payment Due Date (PDD 1)
  • Interest credited will be calculated as {1st EMI Interest / (PDD 1 – POD )} X (PDD 1 - FRD)
• Foreclosure Request Date is after First Payment Due Date (PDD 1) & before 2nd Bill Date (B2)
  • Cardholders will be debited interest amount for the days between the Foreclosure Request Date (FRD) and 1st Bill Payment Due Date (PDD 1)
  • Interest debited will be calculated as {2nd EMI Interest / (PDD 2 – PDD 1)} X (FRD – PDD1)
• Foreclosure Request Date is after 2nd Bill Date (B2) & before 2nd Bill Payment Due Date (PDD2)
  • Cardholders will be credited a portion of billed interest amount for the days between 1st Bill Payment Due Date (PDD 1) and 2nd Bill Payment Due Date (PDD 2)
  • Interest credited will be calculated as {2nd EMI Interest / (PDD 2 – PDD 1)} X (PDD 2 – FRD)

While above points b, c & d refer EMIs billed in 1st & 2nd Bill dates, the interest computation logic applies to EMIs billed in subsequent billing dates as well

The interest computations in the above scenarios will be over & above the Foreclosure Fee of 3% on the principal outstanding on a pro-rata basis, plus applicable taxes. Foreclosure requests placed on statement generation date may attract extra interest.

For successful closure of the Foreclosure Service Request, the complete foreclosure amount needs to be paid within the timeline communicated at the time of placing foreclosure request.

This interest will be over & above the Foreclosure Fee of 3% on the principal outstanding on a pro-rata basis, plus applicable taxes. Foreclosure requests placed on statement generation date may attract extra interest. For successful closure of the Foreclosure Service Request, the complete foreclosure amount needs to be paid within the communicated timeline.

• The BT on EMI facility is not applicable, and specifically excludes, all Add-On SBI Credit Cardholders and this facility and all benefits accruing thereof is made open to only the Primary SBI Credit Cardholders. Accordingly, no request from any Add-On SBI Credit Cardholders shall be entertained by SBICPSL in this regard.
• No BT on EMI request from SBI Card account will be accepted or processed by SBICPSL, if there is an overdue status, or when the credit limit on the credit card account has been exceeded.
• SBI Credit Cardholder shall remain liable to SBICPSL till such time that the SBI Credit Cardholder has not paid back the entire BT EMIs including all applicable interest, charges and/or interest if any, that may be imposed in accordance with terms of this offer, consistent with applicable regulations in this regard. All financial liabilities of the cardholder under BT on EMI for the offer period as per plans detailed hereinabove shall be reflected in the monthly statement of accounts issued to the cardholder and shall be conclusive evidence of settling all liabilities of the SBI Credit Cardholder for this Offer.
• Transfer from this Offer to any other offer will not be entertained. SBICPSL reserves the sole and absolute right to refuse any BT on EMI requests at its sole discretion.
• BT on EMI booked for Third Party and the liability for the same will lie solely with the primary Credit cardholder.
• SBICPSL will not be responsible and/or be liable for any delay in Transfer of funds via NEFT, and the subsequent late payment charges, interest and/or penal charges as may be levied by the other credit card company.
• With effect from 15th March 2024, Minimum Amount Due (MAD) will be calculated as Total GST + EMI amount + 100% of Fees/Charges + 5% of [Finance charge(if any)+Retail Spends and Cash Advance (if any)] + Overlimit Amount (if any)
• In case 5% of (finance charge + retail spends and cash advance ) is less than finance charges then MAD calculation will be Total GST + EMI amount + 100% of Fees/Charges + 100% of finance charges +Overlimit Amount (if any)
• The monthly EMI amount of the BT on EMI facility will be a part of Minimum Amount Due (MAD) and Non-Payment of MAD will attract late payment fees and a standard finance charge as per Cardholders MITC.
• In case the Cardholder has availed BT on EMI for the maximum eligible amount, he shall not be eligible to book or use the service again till the time the BT on EMI booked on the SBI Card in has been paid in full, or part, or the existing credit limit gets extended. If the Cardholder repays the BT on EMI booked in parts, he can book another BT on EMI for this amount (Please refer to the Order of Payment Settlement to understand how the amount paid against your SBI Card outstanding is settled). (Refer Link: https://www.sbicard.com/sbi-card-en/assets/docs/pdf/most-important-terms-and-conditions/mitc-english.pdf)
• SBICPSL shall not be responsible for any actions, claims, demands, losses, damages, costs, charges, and expenses, which the SBI Credit Cardholder may suffer or incur by availing this offer and accordingly, SBICPSL stands indemnified by the SBI Credit Cardholders availing benefits under this Offer.
• SBICPSL reserves the right to modify and/or change all or any of the terms and conditions applicable to the offer at any time after giving due notice to the SBI Credit Cardholder, without affecting the BT on EMI bookings already done.
• "Applicable Taxes (GST)" means:
• for the cardholders having State of residence in the records of SBI Card on the statement date as "Haryana" - Central Tax @ 9% and State Tax @ 9%
• for the cardholders having State of residence in the records of SBI Card on the statement date as other than "Haryana" - Integrated Tax @ 18%
• All disputes and/or differences, claims etc., arising out of or related to this Offer shall be settled by arbitration conducted by a sole arbitrator, appointed by SBICPSL. The Arbitration and Conciliation Act, 1996 and amendment thereof shall govern such proceedings, which are to be conducted in English at New Delhi. The award of the arbitrator shall be final and binding on the parties.
• Existence of a dispute or difference, if any, does not constitute a claim against SBICPSL.
• In case you have opted for the Auto Debit payment mode for the payment of total outstanding on your SBI Card, then, the Total Amount Due on your SBI Card including the Balance Transfer EMI Amount and other charges applicable thereto will be debited from your bank account on the Due Date.
• In the event of non-payment of the Minimum Amount Due for more than three successive months, BT on EMI facility shall be closed/withdrawn and the principal outstanding along with the outstanding interest accrued till the date of such closure shall be debited to the Credit Card Account and appear in the subsequent monthly statement. SBI Card shall be entitled to demand immediate repayment of such consolidated outstanding amounts. As a part of the Credit Card Account, this balance will attract all applicable charges as per Cardholders MITC.(link for MITC) https://www.sbicard.com/en/most-important- terms-and-conditions.page
• In case of any payments delay due to third party processing, the third party will be responsible for any customer dispute due to same. Accordingly, SBI Card will not be responsible and liable for any/all matters/claims/defects connected therewith with respect to the third-party payment processing.
• Illustrative Example of the Amortization Schedule for bookings done from 28th November’24 onwards:

Scenario: Difference between Plan Open date and the Payment Due Date as per the credit card statement cycle >30:

**34 days from Plan Open date

The above is an Illustrative example of amortization schedule and the actual amortization schedule will be part of the email sent to Cardholder.

*MRA (Monthly Repayment Amount) Billing Date* is the monthly statement date. For payment due date, please refer to your monthly statement.^^MRA( ₹)

Excluding Applicable Taxes.

^This rate of interest is used to calculate the monthly repayment amount. "Applicable Taxes (GST)" means:

a) for the cardholders having State of residence in the records of SBI Card on the statement date as "Haryana" - Central Tax @ 9% and State Tax @ 9%

b) for the cardholders having State of residence in the records of SBI Card on the statement date as other than "Haryana" - Integrated Tax @ 18%

• The Flexipay facility is an offer from SBI Cards and Payment Services Limited (SBICPSL) which is open to the residents of India holding a valid and subsisting primary retail SBI Credit Card only. This facility is not available to the delinquent or any other ineligible SBI Credit Cardholders, determined as per the internal policy of SBICPSL.
• The Offer shall be communicated through the appropriate medium as decided by SBICPSL at its sole option and discretion.
• The Flexipay facility may be availed by the SBI Credit Cardholder by way of telephone and/or by online booking made via sbicard.com, SBI Card Mobile App, SBI Card Chatbot ILA & SBI Card WhatsApp service.
• As part of the Flexipay facility, the cardholder is allowed to convert only Retail transactions of Rs. 500/- and above into instalments. More than one retail transaction of Rs. 500/- and above can be clubbed together to avail of the offer. The minimum booking amount is Rs. 2500. Cash transactions, Interest levied, Fees and Charges, GST and any other charges levied on the card cannot be converted into installments. No request from Add-on SBI Credit Cardholder will be entertained for transfer of retail purchases to Flexipay. This may vary in the case of specific offers.
• The Flexipay facility from SBICPSL is available over different tenures of 3, 6, 9, 12, 18, 24, and 36 months, subject to the option exercised by the SBI Credit Cardholders. The tenure option of 36 months is only available for booking amount greater than or equal to INR 30,000. The minimum amount eligibility for 36 months tenure may be changed by SBICPSL at its sole option and discretion.
• The SBI Credit Cardholder can call up SBI Card Helpline within 30 days of making any purchase and ask for conversion of the said retail transaction amount into Flexipay. Alternatively, customers can request Flexipay by way of online booking made via sbicard.com, Mobile App, ILA & WhatsApp.
• Interest Rate Methodology: The interest rate charged for Flexipay is linked to Minimum Benchmark Yield Rate calculated based on the following factors:
  • Marginal Cost of borrowings
  • Cost of Equity
  • Negative Carry cost on LCR (Liquidity Coverage Ratio)
  • Operating expenses
  • Tenor premium/discount

Appropriate spread will be added over and above the Minimum Benchmark Yield Rate to arrive at the maximum rate chargeable to the customer. This spread will be based on Credit Risk Premium (CRP) and appropriate Business Margin. Rate of interest for Flexipay will be higher than the Benchmark rate (Minimum Indicative yield)

• Changes in the factors mentioned above may result in upward or downward revision of the interest applicable on the Flexipay facility from time to time / from offer to offer at the sole discretion of SBI Card. This offer is based on the Bureau score of the cardholder at the time of launching the offer. His / her current Bureau score may or may not be the same as it was when this offer was launched. All fees / charges applicable to the facility may or may not be dynamic and are subject to modifications based on SBI Card periodic internal review.
• With effect from 1st December 2024, interest rate applicable on Flexipay ranges from 10.50% – 22.00% Rate range applicable for various segments for Flexipay are as below-
  • Bureau score <=700 – 21.00% to 22.00% p.a.
  • Bureau score between 701 and 780 – 16.00% to 18.00% p.a.
  • Bureau score > 780 – 10.50% to 16.00% p.a.
• The transfer of retail purchase transaction(s) to Flexipay will only be allowed if the Current Balance Amount (Billed and Unbilled) + Interest + Processing Fee is less than the Credit Limit available at the time of transfer to Flexipay.
• Upon Flexipay approval, the SBI Credit Cardholder’s Credit Limit shall be blocked up to Flexipay Principal Amount + Processing Fee + GST. The Credit limit gets adjusted as and when the Flexipay installment payments are made by the SBI Credit Cardholder.
• A SBI Credit Cardholder can take multiple Flexipay subject to the available Credit Limit on his SBI Credit Card account. In case a customer has opted for an auto debit facility on account, he should convert the eligible transactions into Flexipay before the billing cycle.
• Flexipay monthly installment schedule will begin from the SBI Credit Cardholder’s next billing statement and continue over the Flexipay tenure. The Flexipay monthly installment(s) shall be included in the MAD of the Statement of account in the duration of the Flexipay tenure. First EMI will be billed in the next statement cycle (after the date of Flexipay booking) and interest will be charged.
• For the offers booked till 27th November 2024, the interest amount charged in the first EMI is based on a 30-day period.
  • With effect from booking done from 29th April 2024 till 27th November 2024 if the period between Plan Open Date and Payment Due Date (credit period) is less than 30 days, the excess interest levied will be credited back to the cardholder's account in the subsequent statement(s). From 2nd EMI onwards, interest will be levied for a 30-day period, from one PDD to the next PDD. Amount Credited will be posted in Retail balance and will be visible to customers in the statement it is credited
  • With effect from the booking from 15th July 2024 till 27th November 2024, if the period between Plan Open Date and Payment Due Date (credit period) is more than 30 days, the remaining interest (chargeable on the days beyond 30 days) will be debited in the subsequent statement(s). From 2nd EMI onwards, interest will be levied for a 30-day period, from one PDD to the next PDD. Amount Debited will be posted in EMI plan and added to the EMI value of the last month of the tenure, while the payment of this additional debit amount will be part of MAD & TAD in next statement after last billed EMI.
  • Interest computation for all bookings done from 29th April’24 onward will be from Payment Due Date to Payment Due Date for 2nd EMI. However, the first EMI will be from Plan Open Date to First Bill Payment Due Date.

Example for 1st EMI Credit scenario applicable for booking done between 29th April’24 and 27th November’24

Cardholders will be credited a portion of the computed interest amount if the credit period is lesser than the period for which interest has been charged in the first EMI i.e. the period between Plan Open Date and the Payment Due Date of first EMI is less than 30 days

Calculation for crediting back excess interest:

Interest charged in first EMI - {(1st EMI Interest Amount ÷ 30 Days) X (Period between Plan Open Date & Payment Due Date)}

Example:

Interest charged in first EMI (for a 30-day period) = Rs. 900

Period between the Plan Open Date and Payment Due Date = 22 days

Then the amount that will be credited back to the cardholder's account in the subsequent statement(s) will be: 900 - {(900 ÷ 30) X (22)} = Rs. 240

Example for 1st EMI Debit scenario applicable for booking done between 15th July’24 and 27th November’24

Cardholders will be debited a portion of the computed interest amount if the credit period is more than the period for which interest has been charged in the first EMI i.e. the period between the Plan Open Date and the Payment Due Date of first EMI is more than 30 days

Calculation for debiting remaining interest:

{(1st EMI Interest Amount ÷ 30 Days) X (Period between Plan Open Date & Payment Due Date)} - Interest charged in first EMI

Example:

Interest charged in first EMI (for a 30-day period) = Rs. 900

Period between the Plan Open Date and Payment Due Date = 42 days

Then the amount that will be debited to the cardholder's account in the subsequent statement(s) will be: {(900 ÷ 30) X (42)} - 900 = Rs. 360

• For the offers booked from 28th November 2024 onwards, the interest amount chargeable in the 1st EMI will be calculated for the period between Plan Open Date and the Payment Due Date (PDD), as per the credit card statement cycle. From 2nd EMI onwards, interest will be levied for a 30-day period, from one PDD to the next PDD. Hence, the 1st EMI amount may be different from subsequent EMIs.
  • Difference between Plan Open Date and the first bill Payment Due Date as per the credit card statement cycle >30 days: 1st EMI amount will be more than other EMI.
  • Difference between Plan Open Date and the first bill Payment Due Date as per the credit card statement cycle = 30 days: 1st EMI amount will be equal to other EMI.
  • Difference between Plan Open Date and the first bill Payment Due Date as per the credit card statement cycle <30 days: 1st EMI amount will be less than other EMI.
• At any given month the portion of the monthly repayment amount applied towards interest is determined by multiplying the reducing interest rate with the principal outstanding after the deduction of the previous month’s repayment amount. In other words, the reducing rate of interest is the rate which when charged brings the outstanding principal to zero at the end of the tenor, where the interest charged is calculated on a reducing principal balance. Illustrative example of amortization scheduled given in the last clause in this document.
• For the purposes of booking Flexipay, the period of 30 days from the date of the retail transaction is the defined term (“Term”).
• Any retail transaction converted into Flexipay EMI post the previous statement date will not be reduced from the Total Amount Due (TAD) as provided in the previous statement. The customer is required to pay the complete TAD amount on or before the Payment Due Date (PDD). The amount converted into Flexipay and paid under TAD will be credited in retail balance & adjusted against the next generated Bill. Any balance amount (post PDD) would be treated as an unpaid balance from the previous statement and would be liable for charges as per MITC
• With effect from 15th March 2024, Minimum Amount Due ( MAD) will be calculated as Total GST + EMI amount + 100% of Fees/Charges + 5% of [Finance charge(if any)+Retail Spends and Cash Advance (if any)] + Overlimit Amount (if any)
• In case 5% of (finance charge + retail spends and cash advance ) is less than finance charges then MAD calculation will be Total GST + EMI amount + 100% of Fees/Charges + 100% of finance charges +Overlimit Amount (if any)
• Non-Payment or under payment of MAD will attract normal late payment fees and a standard credit charge of 3.75% p.m. (45% p.a.) for Unsecured card, 2.75% p.m. (33% p.a.) for Secured card and 2.75% p.m. (33% p.a.) for Shaurya Card on the unpaid Flexipay monthly installments.
• Under Payment of MAD will attract normal late payment fees and a maximum credit charge of 3.75% p.m. (45% p.a.) for unsecured cards, 2.75% p.m. (33% p.a.) for secured cards and 2.75% p.m. (33% p.a.) for Shaurya cards on the unpaid monthly repayment amounts.
• In the event of non-payment / short payment of the Minimum Amount Due for more than three successive months, the Flexipay facility shall be closed/withdrawn and the principal outstanding along with the outstanding interest accrued till the date of such closure shall be debited to the Credit Card Account and appear in the subsequent monthly statement. SBI Card shall be entitled to demand immediate repayment of such consolidated outstanding amounts. As a part of the Credit Card Account, this balance will attract all applicable charges as per Cardholders MITC. (link for MITC) https://www.sbicard.com/en/most-important- terms-and-conditions.page
• It is stipulated, if the SBI Credit Cardholder is revolving at the time of request for transfer of retail purchase to Flexipay, he will continue to be charged the standard credit card charge as per MITC on his revolving balance till the time the transfer to Flexipay actually takes place within the Term defined hereinabove.
• The accrued reward points for transactions converted to Flexipay EMI would be forfeited w.e.f. 20th Nov’20. In the event of foreclosure of Flexipay EMI booking, Reward Points will not be credited back to the cardholder account.
• The cancelation window for Flexipay bookings is 30 days. For all cancellation requests raised within 30 days window all fees and charges will be reversed. Cardholders intending to cancel Flexipay can do so by calling our Helpline Number within 30 days from the date of the booking and get the cancellation request raised. After 30 days, Flexipay booking can only be foreclosed.
• Effective 27th February 2023 till 27th November 2024, for all Flexipay foreclosures, interest accrued during the period between the last Statement Date & the Foreclosure Service Request Date will also be added to the Foreclosure Charges. If the first EMI is not billed at the time of foreclosure, then interest accrued between Flexipay Booking Date and Foreclosure Service Request Date shall be considered as accrued interest. This interest will be over & above the Foreclosure Fee of 3% on the principal outstanding on a pro-rata basis, plus applicable taxes. Foreclosure requests placed on statement generation date may attract extra interest. For successful closure of the Foreclosure Service Request, the complete foreclosure amount needs to be paid within the communicated timeline.
• Effective 28th November 2024, for all Flexipay foreclosures, interest will either be debited/ Credited basis the foreclosure request date, billing date, Plan Open Date and payment due date and will be added to the Foreclosure Charges

Glossary

FDD: Plan Open Date FRD: Foreclosure Request Date

B1: 1st Bill Date (containing the first EMI billing) PDD 1: First Bill Payment Due Date

B2: 2nd Bill Date (containing the second EMI billing)

PDD 2: Second Bill Payment Due Date

• Foreclosure Request Date (FRD) is before First Bill Date (B1)
  • Cardholders will be debited interest amount for the days between Plan Open Date (FDD) & The Foreclosure Request Date (FRD)
  • The interest amount will be calculated as {1st EMI Interest / (PDD1 – FDD)} X (FRD - FDD)
• Foreclosure Request Date is after First Bill Date (B1) & before First Bill Payment Due Date (PDD1)
  • Cardholders will be credited a portion of billed interest amount for the days between the Plan Open Date (FDD) & the 1st Bill Payment Due Date (PDD 1)
  • Interest credited will be calculated as {1st EMI Interest / (PDD 1 – FDD)} X (PDD 1 - FRD)
• Foreclosure Request Date is after First Payment Due Date (PDD 1) & before 2nd Bill Date (B2)
  • Cardholders will be debited interest amount for the days between the Foreclosure Request Date (FRD) and 1st Bill Payment Due Date (PDD 1)
  • Interest debited will be calculated as {2nd EMI Interest / (PDD 2 – PDD 1)} X (FRD – PDD1)
• Foreclosure Request Date is after 2nd Bill Date (B2) & before 2nd Bill Payment Due Date (PDD2)
  • Cardholders will be credited a portion of billed interest amount for the days between 1st Bill Payment Due Date (PDD 1) and 2nd Bill Payment Due Date (PDD 2)
  • Interest credited will be calculated as {2nd EMI Interest / (PDD 2 – PDD 1)} X (PDD 2 – FRD)

While the above points b, c & d refer to EMIs billed in 1st & 2nd Bill dates, the interest computation logic applies to EMIs billed in subsequent billing dates as well

The interest computations in the above scenarios will be over & above the Foreclosure Fee of 3% on the principal outstanding on a pro-rata basis, plus applicable taxes. Foreclosure requests placed on statement generation date may attract extra interest.

For successful closure of the Foreclosure Service Request, the complete foreclosure amount needs to be paid within the timeline communicated at the time of placing foreclosure request

• At the time of cancellation/foreclosure of Flexipay, if the SBI Credit Cardholder’s account is revolving, then the amount (Flexipay Principal amount + Foreclosure fee if applicable) will be added to the revolving balance and will attract standard credit card interest charges as per MITC.
• Booking a Flexipay will be deemed as acceptance of the terms and conditions of this program as set forth on www.sbicard.com and/or any other medium chosen by SBICPSL.
• Transfer from one Flexipay to another Flexipay booking is not permissible.
• The terms and conditions of Flexipay bookings may be altered, amended or changed by SBICPSL at its sole option and discretion at any time without affecting the Flexipay bookings already done.
• SBI Credit Cardholders are not bound in any way to participate in this program. Any such participation is voluntary. Flexipay is offered by SBICPSL on the best effort basis.
• Applicable Taxes (GST)" means:
  • for the cardholders having State of residence in the records of SBI Card on the statement date as "Haryana" - Central Tax @ 9% and State Tax @ 9%
  • for the cardholders having State of residence in the records of SBI Card on the statement date as other than "Haryana" - Integrated Tax @ 18%
• All and any disputes or differences arising from the Offer shall be subject to arbitration within the meaning of the Indian Arbitration and Conciliation Act, 1996 and amendment thereof. A sole arbitrator appointed by SBICPSL for this purpose shall carry out arbitration of all such disputes and/or differences. The award of the arbitrator shall be final and binding on the disputing parties. The place of arbitration shall be New Delhi, and the language of arbitration shall be English. The existence of a difference /dispute shall not constitute a claim against SBICPSL
• Illustrative example of amortization schedule:

**34 days from the date of Plan Open Date

The above is an Illustrative example of amortization schedule and the actual amortization schedule will be part of the email sent to the Cardholder.

*MRA (Monthly Repayment Amount) Billing Date is the monthly statement date. For payment due date, please refer to your monthly statement.

^^MRA(Rs) Excluding Applicable Taxes.

^This rate of interest is used to calculate the monthly repayment amount. "Applicable Taxes (GST)" means:

a) for the cardholders having State of residence in the records of SBI Card on the statement date as "Haryana" - Central Tax @ 9% and State Tax @ 9%

b) for the cardholders having State of residence in the records of SBI Card on the statement date as other than "Haryana" - Integrated Tax @ 18%

• This Encash/Encash Inline Offer ("Offer") is made by SBI Cards and Payment Services Ltd ("SBI Card") to certain SBI Credit Cardholders ("Cardholders"). The intended recipients shall receive the Offer through appropriate medium as chosen by SBI Card. By availing this Offer and benefits accruing thereto, the Cardholder explicitly agrees to be bound by all the terms and conditions herein.
• This Offer carries a rate of interest which shall be charged to the Cardholder on the offered principal amount and is used for calculating all his financial obligations under this Offer and the same shall be the basis of drawing the appropriate amortization Schedule enumerated under last clause herein below. In addition, the Cardholder shall also be charged a one-time processing fee at the rate of 2% of the principal amount advanced but subject to a minimum amount of ₹ 499(Four Hundred and Ninety-Nine only) and maximum of ₹ 3000 (Three thousand only).
• The Rate of Interest applicable for Encash/Encash Inline facility is cardholder specific as decided by SBI Card at its sole discretion basis the methodology mentioned in the point no.# 4 and 5 below and is intimated to the cardholder prior to availing the facility.
• Interest Rate Methodology-The interest rate charged for Encash/Encash Inline is linked to Minimum Benchmark Yield Rate calculated which is based on the following factors:
  • Marginal Cost of borrowings
  • Cost of Equity
  • Negative Carry cost on LCR (Liquidity Coverage Ratio)
  • Operating expenses
  • Tenor premium/discount

Appropriate spread will be added over and above the Minimum Benchmark Yield Rate to arrive at the maximum rate chargeable to the customer. This spread will be based on Credit Risk Premium (CRP) and appropriate Business Margin.

• Rate of interest for Encash/Encash Inline will be higher than the Benchmark rate (Minimum Indicative yield).
• Changes in factors mentioned above may result in upward or downward revision of the interest applicable on the Encash/Encash Inline facility from time to time / from offer to offer at the sole discretion of SBI Card. All fees / charges applicable to the facility are subject to modifications based on SBI Card periodic internal review.
• With effect from 26th November 2024, Interest Rate applicable on Encash / Encash Inline facility ranges from 14.00% to 21.50% p.a. on all new offers (All existing offers will continue as per the original ROI). Interest Rate range applicable for various segments for Encash / Encash Inline are as follows (All existing offers will continue as per the original ROI communicated to the Cardholder):
  • If Bureau Score is less than or equal to 700 (including where no score is available): 19.50% to 21.50% p.a.
  • If Bureau Score is 701 to 780: 16.50% to 17.00% p.a.
  • If Bureau Score is greater than 780: 14.00% to 15.50% p.a.
• This applicable interest rate is on the basis of Bureau score of the cardholder at the time of launching the offer. His / her current Bureau score may or may not be the same as it was when this offer was launched.
• This Offer is also subject to a maximum limit on the amount that may be availed by the Cardholder as Encash. The limit on the Offer can either be over and above the existing credit limit or from within the existing credit limit of SBI Card. In all events when the offer is over and above the credit limit (Encash), the maximum limit shall be contained and communicated by way of the proposed communication medium as made applicable by SBI Card to the intended recipient. In all events when the offer is within the credit limit (Encash Inline), the amount offered will be part of the existing credit limit and the credit limit shall be blocked up to Principal availed + Interest component. On payment of the monthly repayment amount, the Credit limit to the extent of monthly repayment amount will be credited back to the existing credit limit. It is clarified that the maximum amount offered will be subject to the available credit limit on the Card at the time of availing the Offer. This Offer (both in case of over the existing limit or within the existing limit) is subject to a minimum request for an amount of ₹ 25,000 (Twenty-Five Thousand Only)
• Cardholders can avail the benefits under this offer by requesting NEFT transfer to their bank account.
• The monthly repayment amount/installment is calculated as (Principal Amount + Interest charge) / Tenure in months. However, the first installment value will be different on account of point number 14 below. The interest charged is the reducing rate of interest and accordingly at any given month the portion of the monthly repayment amount applied towards interest is determined by multiplying the reducing interest rate with the principal outstanding after the deduction of the previous month repayment amount. In other words, the reducing rate of interest is the rate which when charged brings the outstanding principal to zero at the end of the tenor, where the interest charged is calculated on a reducing principal balance.
• The monthly repayment schedule will begin from the Cardholder next billing statement and continue over the tenure period chosen for the Offer. First installment billed in the next statement cycle (referred to as “1st bill date” which will be after the date of Encash/Encash Inline booking).
• For the offers booked till 27th November 2024, the interest amount charged in the first EMI is basis a 30-day period.
  • With effect from booking done from 29th April 2024 till 27th November 2024 if the period between the Plan Open date and Payment Due Date (credit period) is less than 30 days, the excess interest levied will be credited back to the cardholder's account in the subsequent statement(s). From 2nd EMI onwards, interest will be levied for a 30-day period, from one PDD to the next PDD. Amount Credited will be posted in Retail balance and will be visible to customer in the statement it is credited
  • With effect from booking done from 15th July 2024 till 27th November 2024, if the period between the Plan Open date and Payment Due Date (credit period) is more than 30 days, the remaining interest (chargeable on the days beyond 30 days) will be debited in the subsequent statement(s). From 2nd EMI onwards, interest will be levied for a 30-day period, from one PDD to the next PDD. Amount Debited will be posted in EMI plan and added to the EMI value of the last month of the tenure, while the payment of this additional debit amount will be part of MAD & TAD in next statement after last billed EMI.
  • Interest computation for all bookings done from 29th April’24 onward will be from Payment Due Date to Payment Due Date for 2nd EMI. However, the first EMI will be from the Plan Open Date to First Bill Payment Due Date.

Example for 1st EMI Credit scenario applicable for booking done between 29th April’24 and 27th November’24

Cardholders will be credited a portion of the computed interest amount if the credit period is lesser than the period for which interest has been charged in the first EMI i.e. the period between the Plan Open date and the Payment Due Date of first EMI is less than 30 days

Calculation for crediting back excess interest:

Interest charged in first EMI - {(1st EMI Interest Amount ÷ 30 Days) X (Period between Plan Open date & Payment Due Date)}

Example:

Interest charged in first EMI (for a 30-day period) = ₹ 900

Period between the Plan Open date and Payment Due Date = 22 days

Then the amount that will be credited back to the cardholder's account in the subsequent statement(s) will be: 900 - {(900 ÷ 30) X (22)} = ₹ 240

Example for 1st EMI Debit scenario applicable for booking done between 15th July’24 and 27th November’24

Cardholders will be debited a portion of the computed interest amount if the credit period is more than the period for which interest has been charged in the first EMI i.e. the period between the Plan Open date and the Payment Due Date of first EMI is more than 30 days

Calculation for debiting remaining interest:

{(1st EMI Interest Amount ÷ 30 Days) X (Period between Plan Open date & Payment Due Date)} - Interest charged in first EMI

Example:

Interest charged in first EMI (for a 30-day period) = ₹ . 900

Period between the Plan Open date and Payment Due Date = 42 days

Then the amount that will be debited to the cardholder's account in the subsequent statement(s) will be: {(900 ÷ 30) X (42)} - 900 = ₹ 360

• For the offers booked from 28th November 2024 onwards, the interest amount chargeable in the 1st EMI will be calculated for the period between Plan Open Date and the Payment Due Date (PDD), as per the credit card statement cycle. From 2nd EMI onwards, interest will be levied for a 30-day period, from one PDD to the next PDD. Hence, the 1st EMI amount may be different from subsequent EMIs.
  • Difference between Plan Open Date and the first bill Payment Due Date as per the credit card statement cycle >30 days: 1st EMI amount will be more than other EMI.
  • Difference between Plan Open Date and the first bill Payment Due Date as per the credit card statement cycle = 30 days: 1st EMI amount will be equal to other EMI.
  • Difference between Plan Open Date and the first bill Payment Due Date as per the credit card statement cycle <30 days: 1st EMI amount will be less than other EMI.
• With effect from 15th March 2024, Minimum Amount Due ( MAD) will be calculated as Total GST + EMI amount + 100% of Fees/Charges + 5% of [Finance charge(if any)+Retail Spends and Cash Advance (if any)] + Overlimit Amount (if any) In case 5% of (finance charge + retail spends and cash advance ) is less than finance charges then MAD calculation will be Total GST + EMI amount + 100% of Fees/Charges + 100% of finance charges +Overlimit Amount (if any)
• The monthly EMI amount of the Encash/Encash Inline will be a part of Minimum Amount Due (MAD) and Non-Payment of MAD will attract late payment fees and a standard finance charge as per Cardholders MITC.
• In the event of non-payment of the Minimum Amount Due for more than three successive months, the Encash / Encash Inline service shall be closed / withdrawn and the principal outstanding along with the outstanding interest accrued till the date of such closure shall be debited to the Credit Card Account and appear in the subsequent monthly statement. SBI Card shall be entitled to demand immediate repayment of such consolidated outstanding amounts. As part of the Credit Card Account, this balance will attract all applicable charges as per Cardholders MITC (link for MITC) https://www.sbicard.com/en/most-important-terms-and-conditions.page.
• The Cardholder is supposed to pay the MAD in full to avoid getting delinquent.
• The Cardholder may place a request for voluntarily pre-closing the Encash/Encash Inline Offer prior to the maturity of the tenure period opted for, by calling the SBI Card Helpline or by logging in through Website. A foreclosure fee amounting to 3% of the Principal outstanding would be levied for such pre-closure requests.
• Effective 27th February 2023 till 27th November 2024, for all Encash/Encash Inline foreclosures, interest accrued during the period between the last Statement Date & the Foreclosure Service Request Date will also be added to the Foreclosure Charges. If the first EMI is not billed at the time of foreclosure, then interest accrued between Encash / Encash Inline Booking Date and Foreclosure Service Request Date shall be considered as accrued interest. This interest will be over & above the Foreclosure Fee of 3% on the principal outstanding on pro-rata basis, plus applicable taxes. Foreclosure requests placed on statement generation date may attract extra interest. For successful closure of the Foreclosure Service Request, the complete foreclosure amount needs to be paid within the communicated timeline.
• Effective 28th November 2024, for all Encash / Encash Inline foreclosures, interest will either be debited/ credited basis the foreclosure request date, billing date, plan open date and payment due date and will be added to the Foreclosure Charges.
• Foreclosure Request Date (FRD) is before First Bill Date (B1)
  • Cardholder will be debited interest amount for the days between Plan Open Date (POD) & the Foreclosure Request Date (FRD)
  • The interest amount will be calculated as {1st EMI Interest / (PDD1 – POD)} X (FRD - POD)}
• Foreclosure Request Date is after First Bill Date (B1) & before first bill Payment Due Date (PDD1)
  • Cardholders will be credited a portion of billed interest amount for the days between the Plan Open Date (POD) & the 1st bill Payment Due Date (PDD 1)
  • Interest credited will be calculated as {1st EMI Interest / (PDD 1 – POD)} X (PDD 1 - FRD)
• Foreclosure Request Date is after First Payment Due Date (PDD 1) & before 2nd Bill Date (B2)
  • Cardholders will be debited interest amount for the days between the Foreclosure Request Date (FRD) and 1st Bill Payment Due Date (PDD 1)
  • Interest debited will be calculated as {2nd EMI Interest / (PDD 2 – PDD 1)} X (FRD – PDD1)
• Foreclosure Request Date is after 2nd Bill Date (B2) & before 2nd bill Payment Due Date (PDD2)
  • Cardholders will be credited a portion of billed interest amount for the days between 1st Bill Payment Due Date (PDD 1) and 2nd Bill Payment Due Date (PDD 2)
  • Interest credited will be calculated as {2nd EMI Interest / (PDD 2 – PDD 1)} X (PDD 2 – FRD)

While above points b, c & d refer to EMIs billed in 1st & 2nd Bill dates, the interest computation logic applies to EMIs billed in subsequent billing dates as well.

The interest computations in above scenarios will be over & above the Foreclosure Fee of 3% on the principal outstanding on pro-rata basis, plus applicable taxes. Foreclosure requests placed on statement generation date may attract extra interest.

For successful closure of the Foreclosure Service Request, the complete foreclosure amount needs to be paid within the timeline communicated at the time of placing foreclosure request.

Glossary

POD : Encash/Encash Inline Plan Open date

FRD : Foreclosure Request Date

B1 : 1st Bill Date (containing the first EMI billing)

PDD 1 : First Bill Payment Due Date

B2: 2nd Bill Date (containing the second EMI billing)

PDD 2 : Second Bill Payment Due Date

• Amount booked by cardholders under Encash/Encash Inline facility will be reported to Credit Bureau from SBI Card.
• No request for change in billing cycle will be entertained before all the repayment amounts have been cleared by the Cardholder.
• Transfer from this Offer to any other offer will not be entertained. SBI Card reserves its absolute right at any time to add, alter, modify, or change or vary terms and conditions herein after giving due notice to the Cardholder.
• Cardholders are not bound in any way to participate in this Offer. Any such participation is voluntary.
• "Applicable Taxes (GST)" means:
• for the cardholders having State of residence in the records of SBI Card on the statement date as "Haryana" - Central Tax @ 9% and State Tax @ 9%
• for the cardholders having State of residence in the records of SBI Card on the statement date as other than "Haryana" - Integrated Tax @ 18%
• All and any disputes or differences arising from the Offer shall be subject to arbitration within the meaning of the Indian Arbitration and Conciliation Act, 1996 and amendment thereof. A sole arbitrator appointed by SBI Card for this purpose shall carry out arbitration of all such disputes and/or differences. The award of the arbitrator shall be final and binding on the disputing parties. The place of arbitration shall be New Delhi and the language of arbitration shall be English. Existence of dispute, if any, shall not constitute a claim against SBI Card.
• By availing this Offer and by conducting a financial transaction and / or by booking the Offer on phone, the cardholder provides consent and acceptance to all terms and conditions herein including for sharing of all personal, transactional, and other related information for the purpose of this Offer.
• No request from Add-on Cardholder other than primary Cardholder will be entertained for booking of Offer or availing benefits under this offer.
• Disbursement through NEFT (National Electronic Fund Transfer) to customer’s bank account (as provided by the cardholder) will be subject to successful processing at beneficiary bank.
• Cardholder intending to cancel Encash/Encash Inline request via NEFT can do so by calling our helpline number on the same day of booking request and get the cancellation request raised. However, Cardholder shall not be entitled to cancel Encash/Encash Inline request or refuse to accept disbursement of funds any day after the day on which the request for Encash/Encash Inline has been opted for by the cardholder.
• Cardholder agrees to comply with the terms and conditions of the Encash/Encash Inline facility as mentioned on SBI Card website. SBI Card will not be responsible for any loss incurred by the Cardholder because of any incorrect information provided by the Cardholder with respect to NEFT or the account details shared by Cardholder. A request for Encash/Encash Inline shall be deemed as an absolute consent of/by the Cardholder to accept all the terms of Encash/Encash Inline, including but not always limited to an acceptance of these Terms and Conditions and agreement to be bound by these. The Cardholder hereby agrees that upon the amounts being credited to the account details shared by Cardholder, he/she shall be required to repay the Encash/Encash Inline amount along with the interest, processing fee and applicable taxes as per the amortization schedule.
• Encash/Encash Inline amount would be directly transferred to customer’s saving bank account within 3-4 working days(excluding Bank Holidays) of the request.
• The Cardholder hereby agrees to avail the Encash/Encash Inline facility on the precondition that he will not use the Encash/Encash Inline facility, or the amount disbursed under Encash/Encash Inline, or any part thereof, towards investments in capital markets and Jewelry purchases.
• In case of any dispute, the decision of SBI Card shall be final and binding.
• SBI Card reserves the right to modify or change any of the terms and conditions applicable to the Offer or cancel the partial or entire offer at its sole discretion with or without prior notice.
• SBI Card may engage, hire, use the services of agent(s) and/or any third party(ies) for the purpose of providing marketing or sales related services or any other related services in relation to its products on its behalf and the customer may be required to deal with such agents/third parties/service providers with respect to such product/services. This may also entail sharing of customer data with such agent(s) / third party(ies) for provision of necessary / related services and accordingly, by availing Encash/ Encash Inline, the Cardholder agrees to sharing of its data with such entities for the purposes mentioned above.
• These terms & conditions shall be governed and interpreted as per the laws of India and any dispute relating to these terms & conditions shall be subjected to exclusive jurisdiction of the courts of Delhi.
• Cardholders eligible for both Encash and Pre-Approved Credit Limit Increase offers on their SBI Credit Card can avail only one of the offers at any given time. As soon as one of the offers is availed, the cardholder will not be able to avail the other offer.
• Illustrative example of amortization schedule for bookings done from 28th Nov’24 onwards

Scenario: Difference between Plan Open Date and the first bill Payment Due Date as per the credit card statement cycle >30:

**34 days from the date of Plan Open Date

The above is an Illustrative example of amortization schedule and the actual amortization schedule will be part of the email sent to the Cardholder.

*MRA (Monthly Repayment Amount) Billing Date is the monthly statement date. For payment due date, please refer to your monthly statement.

^^MRA( ₹ ) Excluding Applicable Taxes.

^This rate of interest is used to calculate the monthly repayment amount.

"Applicable Taxes (GST)" means:

a) for the cardholders having State of residence in the records of SBI Card on the statement date as "Haryana" - Central Tax @ 9% and State Tax @ 9%

b) for the cardholders having State of residence in the records of SBI Card on the statement date as other than "Haryana" - Integrated Tax @ 18%

THE PROGRAM:

The SBI Card Shop & Smile Rewards Program allows eligible SBI Cardholders to accumulate points from spending on their SBI credit card as determined by SBI Card from time to time. Points accumulated on SBI credit card can be used in the manner as explained below.

POINTS EARNED/ACCUMULATED UNDER THE PROGRAM :

SBI Prime/Platinum & Elite/Signature Cardholders will earn 2 Reward Points for every Rs. 100 spent and earn 10 Reward Points for every Rs. 100 spent on Dining, Groceries, Departmental Store & Movies (Prime/Platinum).

SimplyCLICK SBI Cardholders will earn 1 Reward Point for every Rs. 100 spends 5 Reward Points for every Rs. 100 spent on online spends 10 Reward Points for every Rs. 100 spent for online spends with exclusive partners.

With effect from 01 Mar 2022, SimplySAVE / SBI Gold & More/ SBI Gold/ Classic/ International Cardholders will earn 1 Reward Point per Rs 150 spent and 10 Reward Points for every Rs 150 spent on accelerated categories, as applicable.

With effect from 01 Mar 2022, SimplySAVE Pro Cardholders will earn 1 Reward Point per Rs 150 spent and 5 Reward Points for every Rs 150 spent on accelerated categories as applicable.

The above changes in accrual, with effect from 01st March 2022, are also applicable on respective variants of Banking Cobrand and American Express cards.

SBI Card PULSE Cardholders will earn 2 Reward Points for every Rs.100 spent and 10 Reward Points for every Rs.100 spent on Chemist, Pharmacy, Dining and Movies.

Please refer to the card-specific Terms and Conditions for the MCCs of above-mentioned categories that qualify for accelerated Reward Points.

This Rewards Program is not applicable on SBI Railway Card, SBI Spice Jet Card and SBI Go Air Card.

Under the Rewards Program, following charges/ transactions / activities are not eligible for accruing Points:

• Balance Transfers, Balance Transfers on EMI.
• Cash advances (Domestic and Foreign)
• Easymoney
• Encash
• Dial a Draft
• ATM Withdrawals
• Financial charges (e.g. late payment fees, dishonored cheque charges, service fees,  transaction charges)
• e-Wallet loading transactions identified under MCCs 6540 and 6541 on best effort basis w.e.f 1st July 2020. Apollo SBI Card will continue earning Reward Points as per the card feature on e-Wallet Loading transactions
• Purchases at petrol pumps/service stations
• Any charge incurred prior to his/her enrollment date
• Any payment made using ‘Points + Pay’ option to redeem reward points on the rewards catalogue
• Accelerated Reward Points under Departmental Stores (MCC 5311) and Grocery Stores & Supermarkets (MCC 5411) for merchants - Metro Cash & Carry, Flipkart Wholesale and Walmart on SBI Card Elite / Signature, SimplySAVE SBI Card, SBI Card Prime / Platinum and select cobrand cards. However, identification of eligible & non-eligible transactions on these merchants for the purpose of Rewards shall be done by SBICPSL on a best effort basis.
• Transactions identified under MCCs 6540 and 6541 will not earn Reward Points. The MCC parameters considered for identification are defined by Network partners (Visa, MasterCard and Rupay).
• Card Protection Plan charges debited on your SBI Credit Card will not accrue any Reward Points on the card account
• Accrual of 5X Reward Points on online Rent Payment transactions with SimplyCLICK SBI Card and SimplyCLICK Advantage SBI Card will be revised to 1X Reward Points with effect from 01 MAY’23. Eligible rent payment transactions for the purpose of Reward Points shall be identified under Merchant Category Code (MCC) 6513 on best effort basis.
• W.e.f. 01 Jul 2023, accrual of Reward Points will be discontinued for Rent Payment transactions on following credit cards: Aditya Birla SBI Card, Apollo SBI Card, BPCL SBI Card, Delhi Metro SBI Card, Mumbai Metro SBI Card, Chennai Metro SBI Card, Fabindia SBI Card, IRCTC SBI Card, Ola Money SBI Card & Yatra SBI Card. Eligible Rent Payment transactions for the purpose of Reward Points shall be identified under Merchant Category Code (MCC) 6513 on best effort basis.
• W.e.f. 01 Apr 2024, accrual of Reward Points on Rent Payment transactions will be discontinued for certain credit cards. Please refer https://sbicard.com/cardslist for the list of cards. Rent Payment transactions shall be identified under Merchant Category Code (MCC) 6513, on best effort basis.
• W.e.f. 15 Apr 2024, accrual of Reward Points on Rent Payment transactions will be discontinued for certain credit cards. Please click here for the list of cards. Rent Payment transactions shall be identified under Merchant Category Code (MCC) 6513, on best effort basis.
• W.e.f. 01 Jun 2024, accrual of Reward Points on Govt Related transactions will be discontinued for certain credit cards. Please click here for the list of cards. Government related transactions shall be identified under Merchant Category Codes (MCC) 9399 and 9311, on best effort basis.
• W.e.f. 15 July 2024, accrual of Reward Points on Govt Related transactions will be discontinued for certain credit cards. Please click here for the list of cards. Government related transactions shall be identified under Merchant Category Codes (MCC) 9399 and 9311, on best effort basis.
• W.e.f. 1 Dec 2024, accrual of Reward Points on spends done on Digital Gaming Platforms/Merchants will be discontinued for certain credit cards. Please click here for the list of cards. Transactions on Digital Gaming Platforms/Merchants shall be identified under Merchant Category Codes (MCC) 5816, 7993 and 7994, on best effort basis. TnC

The reward points awarded for the following transactions /activities, will be reversed:

• Transactions pertaining to returned goods or services.
• Billing disputes; i.e., In case a customer raises a dispute with SBICPSL regarding the happening of a particular transaction for which he/she has been awarded reward points and the dispute has been settled in favor of the customer, then SBICPSL shall reverse the points awarded to the customer with respect to the transaction.
• Flexipay w.e.f 20th November 2020;
• Merchant EMI i.e. EMI availed at the time of purchase at Merchant establishment or websites, w.e.f 20th November 2020;
• Transactions eligible for Instant Discount and Cashback offers. Reward Points accrued will be forfeited, for offers starting 14 Sep’22 onwards (as per T&Cs of the Offer Program). Reward points will be forfeited for all transactions done during offer period and considered for Offer computation. In case cardholder does not have adequate Reward Points balance at the time of forfeiture, an amount equal to the deficit in the Reward Points will be debited from the card account. Reward Points shall be forfeited only when the cashback or Instant discount is successfully availed by the cardholder.

In the event of Foreclosure of Flexipay/ Merchant EMI, no Reward Points will be credited back in any scenario.

All identification of eligible & non-eligible transactions regarding Rewards by SBICPSL are on a best effort basis & may be subject to technical glitches.

SBICPSL will mail the primary cardholder in the monthly statement of account in respect of the SBI card of the number of points accumulated immediately preceding the closing date for the said monthly statement.

The points do not constitute property of the cardholder and are not transferable by operation of law or otherwise to any person or entity.

Reward points accrued under the Rewards Program are valid for a period of 24 months. These reward points, if not used within that period, will expire and be forfeited on the last day of the 24th month.

In the event the SBI Card is voluntarily closed by the cardholder, the points accumulated on his/her SBI card account can be redeemed within 30 days of closure, otherwise these will automatically lapse. In the event of cancellation of the SBI Card for any other reason, all the points accumulated will stand forfeited, but may be reinstated at the discretion of SBICPSL if the use of SBI Card is reinstated.

Air India SBI Signature & Platinum Credit Card – Redemption of Reward Points against Air India Air Miles must be redeemed before voluntary closure of the Credit Card. Air Miles redemption can be fulfilled only on active Credit Cards.

For offers launched from 01 Dec 2023:

• Reward Points forfeiture for Cashback offers will be done within 90 days of Cashback posting date.
• Reward Points forfeiture for Instant Discount offers will be done within 6 months from the end of offer month. (e.g.: For Instant Discount offer ending on 15 Dec 2023, Reward Points forfeiture will be done between 1 Jan 2024 and 30 Jun 2024, both dates included)

REWARD ACCRUAL CAPPING POLICY:

With effect from August 1, 2018, there would be a maximum capping of Reward points accrual for the below SBI Credit Cards, the details of the capping are as follows:

SBI CARD PRIME: Maximum Cap of 7,500 Reward Points/Month - Cumulative 5X Reward Points accrued per Rs. 100 spent on Dining, Movies, Departmental Store & Groceries for your SBI Card Prime will have a maximum cap of 7,500 Reward Points per month. After the cap limit of 7,500 Reward points is achieved,2 Reward Points for every Rs. 100 spent , as per the card policy, will continue to accrue.

SBI CARD ELITE: Maximum Cap of 10,000 Reward Points/Month - Cumulative 5X Reward Points accrued on Dining, Departmental Store & Grocery spends for your SBI Card Elite will have a maximum cap of 10,000 Reward Points per month. After the cap limit of 10,000 Reward points is achieved, 2 Reward Points for every Rs. 100 spent, as per the card policy, will continue to accrue.

PLATINUM SBI CARD: Maximum Cap of 7,500 Reward Points/Month - Cumulative 5X Reward Points accrued on Dining & Departmental Store spends for your Platinum SBI Card will have a maximum cap of 7,500 Reward Points per month. After the cap limit of 7500 Reward points is achieved, 2 Reward Point for every Rs. 100 spent, as per the card policy, will continue to accrue.

SIGNATURE SBI CARD: Maximum Cap of 10,000 Reward Points/Month - Cumulative 5X Reward Points accrued on Dining, Departmental Store, Grocery & International spends for your Signature SBI Card will have a maximum cap of 10,000 Reward Points per month. After the cap limit of 10,000 Reward points is achieved, 2 Reward Point for every Rs. 100 spent, as per the card policy, will continue to accrue.

With effect from August 01, 2018, the REWARD ACCRUAL CAPPING POLICY shall supersede any communication made by or on behalf of SBI CARD in relation to the Rewards Policy which is in conflict to the aforesaid, including but not limited to communication through any product brochure, websites, sales kit, SMS, email, digital kiosk or by telephone.

With effect from August 20, 2020, there would be a maximum capping of Reward points accrual for the below SBI Credit Cards, the details of the capping are as follows:

Yatra SBI Card: Maximum Cap of 5,000 Reward Points/Month - Cumulative 6X Reward Points accrued per Rs. 100 spent on Departmental Stores, Grocery, Dining, Movies and Entertainment for your Yatra SBI Card will have a maximum cap of 5,000 Reward Points per month. After the cap limit of 5,000 Reward points is achieved, 1 Reward Point for every Rs. 100 spent, as per the card policy, will continue to accrue.

Yatra SBI Card: Maximum Cap of 5,000 Reward Points/Month - Cumulative 6X Reward Points accrued per Rs. 100 spent on International spends for your Yatra SBI Card will have a maximum cap of 5,000 Reward Points per month. After the cap limit of 5,000 Reward points is achieved, 1 Reward Point for every Rs. 100 spent, as per the card policy, will continue to accrue.

Mumbai Metro SBI Card: Maximum Cap of 5,000 Reward Points/Month - Cumulative 10X Reward Points accrued per Rs. 100 spent on Dining, Movies, Grocery and Departmental stores for your Mumbai Metro SBI Card will have a maximum cap of 5,000 Reward Points per month. After the cap limit of 5,000 Reward points is achieved, 1 Reward Point for every Rs. 100 spent, as per the card policy, will continue to accrue.

Mumbai Metro SBI Card: Maximum Cap of 5,000 Reward Points/Month - Cumulative 10X Reward Points accrued per Rs. 100 spent on Auto Top-up for your Mumbai Metro SBI Card will have a maximum cap of 5,000 Reward Points per month. After the cap limit of 5,000 Reward points is achieved, 1 Reward Point for every Rs. 100 spent, as per the card policy, will continue to accrue.

Chennai Metro SBI Card: Maximum Cap of 5,000 Reward Points/Month - Cumulative 10X Reward Points accrued per Rs. 100 spent on Dining, Movies, Departmental Store and Groceries for your Chennai Metro SBI Card will have a maximum cap of 5,000 Reward Points per month. After the cap limit of 5000 Reward points is achieved, 1 Reward Point for every Rs. 100 spent, as per the card policy, will continue to accrue.

Doctor's SBI Card: Maximum Cap of 7,500 Reward Points/Month - Cumulative 5X Reward Points accrued per Rs. 100 spent on Medical Supplies and Travel Booking Spends and Cumulative 5X Reward Points accrued per Rs. 100 spent on International Spends for your Doctor's SBI Card - each will have a maximum cap of 7,500 Reward Points per month. After the cap limit of 7,500 Reward points is achieved, 1 Reward Point for every Rs. 100 spent, as per the card policy, will continue to accrue.

SBI Card Krishak Unnati: Maximum Cap of 5,000 Reward Points/Month - Cumulative 5X Reward Points accrued per Rs. 100 spent on Utilities & Fuel payments for your SBI Card Krishak Unnati will have a maximum cap of 5,000 Reward Points per month. After the cap limit of 5,000 Reward points is achieved, 1 Reward Point for every Rs. 100 spent, as per the card policy, will continue to accrue.

With effect from September 01, 2020, there would be a maximum capping of Reward points accrual for the below SBI Credit Cards, the details of the capping are as follows:

BPCL SBI Card: Maximum Cap of 5,000 Reward Points/Month - Cumulative 5X Reward Points accrued per Rs. 100 spent on Groceries, Departmental stores, Movies & Dining for your BPCL SBI Card will have a maximum cap of 5,000 Reward Points per month. After the cap limit of 5,000 Reward points is achieved, 1 Reward Point for every Rs. 100 spent, as per the card policy, will continue to accrue.

With effect from October 01, 2020, there would be a maximum capping of Reward points accrual for the below SBI Credit Cards, the details of the capping are as follows:

SimplyCLICK SBI Card: Maximum Cap of 10,000 Reward Points/Month - Cumulative 5X Reward Points accrued on other online spends on your SimplyCLICK SBI Card will have a maximum cap of 10,000 Reward Points per month. After the cap limit of 10,000 Reward points is achieved, 1 Reward Point for every Rs. 100 spent, as per the card policy, will continue to accrue.

With effect from February 22, 2021, there would be a maximum capping of Reward points accrual for the below SBI Credit Cards, the details of the capping are as follows:

SBI CARD PRIME: Maximum Cap of 2,000 Reward Points/Year - Cumulative 20 Reward Points accrued per Rs. 100 spent on Birthday for three days (applicable on your birthday, a day before & after) for your SBI Card Prime will have a maximum cap of 2,000 Reward Points per year. After the cap limit of 2,000 Reward points is achieved,2 Reward Points for every Rs. 100 spent, as per the card policy, will continue to accrue. During the Birthday period (birthday, a day before & after), no other accelerated Reward Points will be accrued.

With effect from June 01, 2021, there would be a maximum capping of Reward points accrual for the below SBI Credit Cards, the details of the capping are as follows:

SHAURYA SBI CARD: Maximum Cap of 5,000 Reward Points/Month - Cumulative 5X Reward Points accrued per Rs. 100 spent on CSD, Dining, Movies, Departmental Stores and Grocery Spends for your Shaurya SBI Card will have a maximum cap of 5,000 Reward Points per month. After the cap limit of 5,000 Reward points is achieved, 1 Reward Point for every Rs. 100 spent, as per the card policy, will continue to accrue. 

With effect from March 01, 2022, Reward points accrual for the below SBI Credit Cards has been revised, the details of the capping are as follows:

SimplySAVE SBI CARD:  Maximum Cap of 5,000 Reward Point/Month - Cumulative 10X Reward Points accrued on Dining, Movies, Departmental Store & Grocery spends for your SimplySAVE SBI Card will have a maximum cap of 5,000 Reward Points per month. After the cap limit of 5,000 Reward points is achieved, 1 Reward Point for every Rs. 150 spent, as per the card policy, will continue to accrue.

GOLD & MORE SBI CARD: Maximum Cap of 5,000 Reward Point/Month - Cumulative 10X Reward Points accrued on Departmental Store & Grocery spends for your Gold & More SBI Card will have a maximum cap of 5,000 Reward Points per month. After the cap limit of 5000 Reward points is achieved, 1 Reward Point for every Rs. 150 spent, as per the card policy, will continue to accrue.

The above capping are also applicable on respective variants of Banking Cobrand and American Express cards.

SBICPSL decision on the computation of points will be final, conclusive and binding on the cardholder.

POINTS REDEMPTION:

A fee of Rs. 99 plus applicable taxes will be debited from the cardholders account for redemption request towards delivery and processing charges in case of physical product redemption and statement credit. Please note, the reward redemption fee + applicable taxes would be charged only once as per batch processed in a day irrespective of no. of items redeemed during this period.

SCENARIO - Batch change triggers at a particular time in the day (eg. 10 P.M. or 11 P.M.) and cardholder makes two redemption requests at this particular time, one is received just before while other after the batch has been processed, then redemption fee will be levied twice. The same will be charged to the Cardholder in his/her monthly statement. On redemption, the points would automatically be subtracted from points accumulated in the cardholder's account. The cardholder may choose any of the following methods for Redemption:

• Visit sbicard.com; or SBI Card Mobile App
• Get in touch with SBI Card Customer care at 1860 180 1290, 1860 500 1290, 39 02 02 02 (prefix local STD code)
• Mail us at sbicard.com/email
• Write to us at PO Box 28, GPO, New Delhi- 110001

The SBI Card must not be overdue, suspended, blocked, canceled or terminated by SBICPSL at the time of redemption request.

Reward redemption is not applicable on cardholder accounts where cardholder had not furnished updated KYC for periodical updation.

The points accrued can only be redeemed by the Primary Cardholder and not by an Additional Cardholder.

Points accumulated by a cardholder on an SBI card cannot be combined or used in conjunction with points of his/her other SBI cards at the time of redemption or transferred to any other customer loyalty program unless otherwise notified by SBICPSL.

The Reward Points may be redeemed as following rewards:

• Rewards Catalog offerings - Physical products and e-Gift Vouchers – in various categories.
• Statement Credit – Credit adjustable against card outstanding.
• At participating merchant establishments against merchandise/service purchased, as detailed in the communication issued by SBICPSL from time to time.

In case of redemption as statement credit, Reward Points can only be redeemed in the multiple of 2,000 points unless or otherwise stated.

The points cannot be exchanged for cash or other form of credit other than statement credit.

Gift certificate/voucher/physical product shall be delivered to cardholder within 15 Calendar days on a best-effort basis after receiving the redemption request from the Cardholder.

Redeemed Rewards are not exchangeable for other rewards or refundable. Once exchanged for any partner loyalty program, points cannot be transferred back. All Rewards are subject to availability and certain restrictions may apply. The redemption procedure and additional terms and conditions for each item are set forth in the redemption certificates/vouchers issued to the cardholder.

Other SBI card benefits which are activated by use of the SBI card do not apply to goods or services received as rewards under the program.

The number of Reward points earned on spends may differ on different segments of credit cards and SBICPSL reserves the right to decide the Reward points required by the Cardholder to avail the Reward Catalog offerings for each segment of credit cards offered by SBICPSL.

DELIVERY OF PHYSICAL PRODUCTS:

Products shall be directly supplied / sold by third-party service providers to the cardholders and SBI Card shall make the payment to such third-party service providers for the products in lieu of points redeemed by the cardholders.

SBICPSL reserves the right not to accept returns or change of correct and functional goods/services after a complete delivery has been made to the correct mailing address and accepted by the Cardholder. Any additional meals, transportation, accommodation arrangements, couriers or other costs incurred in connection with redemption of any reward will be the sole responsibility of the cardholder. Quality of goods/services is the sole responsibility of suppliers / manufacturers in accordance with their warranty and services terms and conditions if any.

The fulfillment agency will make such delivery within 15 Calendar days of receipt by SBICPSL of the redemption request on a best-effort basis. While SBI Card strives to ensure timely delivery of physical products within the stipulated time frame, delays may occur in exceptional circumstances. These could include, but are not limited to customer being unavailable at the delivery address, unforeseen delays from courier services, etc. All delivery disputes will be entertained within 30 days from the date the request has been made for the redemption.

SBICPSL is not liable for any delay or loss or damage of goods in delivery of redeemed physical products.

In case the physical product received is damaged/incorrect/incomplete, the Cardholder shall get in touch with SBI Card Customer care at 1860 180 1290, 1860 500 1290, 39 02 02 02 (prefix local STD code) or click here to email us within 02 days of receipt of the same. In case the Cardholder fails to inform the issues within the given period of 2 days, then SBICPSL shall have the right to reject to entertain such grievances from the Cardholder.

E-GIFT VOUCHER USAGE:

Any additional costs incurred in connection with usage of e-Gift vouchers will be the sole responsibility of the cardholder.

Kindly note that Gift vouchers should be utilized within expiry dates mentioned on the voucher. Gift Vouchers will not be revalidated.

Issuance of e-gift voucher for dining, travel or hotel accommodation does not constitute a reservation. The Cardholder is responsible for making all reservations and notifying participating merchant establishments of the reward(s) he/she is going to redeem.

In case the e-gift voucher received is damaged/incorrect/incomplete, the cardholder to get in touch with SBI Card Customer care at 1860 180 1290, 1860 500 1290, 39 02 02 02 (prefix local STD code) or click here to email us within 02 days of receipt of the same. In case the Cardholder fails to inform the issues within the given period of 2 days, then SBICPSL shall have the right to reject to entertain such grievances from the Cardholder.

NEGATIVE REWARD POINTS :

• The modifications to the Reward policy regarding ‘negative reward point’ will be effective from 20th November 2020.
• Any negative balance in the rewards account of the Cardholder will be considered as an outstanding due to the Cardholders Account and as such the credit card account cannot be closed.
• The negative reward points shall be adjusted (without any further prior notice) against any new reward points earned by the Cardholder until the entire negative reward balance has been adjusted.
• In case a Cardholder having negative rewards points intends to voluntarily close the credit card account, then the equivalent value of such negative reward points will be automatically converted to statement debit and required to be paid by the Cardholder along with any other dues.
• In case a Cardholder having negative rewards points intends to flip to any other card category / segment, then the equivalent value of such negative reward points will be automatically converted to statement debit and required to be paid by the Cardholder along with any other dues.

OTHER CONDITIONS:

Fraud and abuse relating to earning and redemption of points in the program will result in the forfeiture of the points as well as termination of the SBI credit card account. SBICPSL or its merchant establishments for administrative and/or marketing purposes may use information supplied by a Cardholder on the redemption of rewards.

In case any reward points have been wrongfully availed or erroneously awarded and if the same have been redeemed against statement outstanding by Cardholder, then it can be adjusted back as statement debit on the card account.

The reward points that are accrued on your Card account shall be immediately forfeited on the occurrence of any of the following events:

• The Cardholder fails to make the Payment on the card which is due for a period greater than 90 days.
• The Cardholder fails to make payment of the outstanding dues on its Card Account and opts for settlement of the outstanding payment due on the Card account.
• The Cardholder is found to be involved in a fraud on its own Card account after an investigation is carried out by SBICPSL.
• The Cardholder’s failure to comply with the regulatory norms.
• In the event of death of the Cardholder.

In the event that the Cardholder does not initiate any transaction on his card for a period of 13 consecutive months, the reward point balance shall be forfeited at the end of the 13th month.

In the event that the Cardholder misses two consecutive payments, the rewards points that were accrued during the first cycle for which payment was not made will be forfeited.

In the event of a voluntary closure of the Card account by the Cardholder, the unutilized reward point balance shall be forfeited after a period of 30 days from the date of closure of the Card Account.

Any taxes or other liabilities or charges payable to the government or any other authority or any participating merchant establishment which may arise or accrue to a cardholder by redemption as aforesaid or otherwise as a result of the program shall be to the sole account of the cardholder.

SBICPSL reserves the right to cancel, change or substitute the rewards or the rewards conditions or the computations of points or terms and conditions of the program anytime. SBICPSL can suspend or terminate the program any time it deems necessary. In such a case SBICPSL will intimate the cardholder and give them an option to redeem the accumulated points.

Physical products/e-Gift Vouchers once redeemed by the cardholder, shall not be cancelled.

In the event of no availability of a Product, SBICPSL shall have right to send an alternate model offered by the brand which shall be of same or more value.

SBICPSL makes no warranties or representations either expressed or implied with regard to the type, quality or fitness of the goods and services provide by the participating merchant establishment under the program.

The Program does not in any way amend the Cardholder agreement between SBICPSL and the cardholder and any term referenced but not defined herein may be interpreted in accordance with the cardholder agreement.

In case of any dispute, decision of SBICPSL shall be final and binding.

Any disputes arising out of with respect to this Program shall be subject to arbitration under the Indian Arbitration and Conciliation Act, 1996 including any statutory amendments carried thereof. Arbitration shall be conducted by a sole arbitrator appointed by SBICPSL for this purpose and the award of the arbitrator shall be final and binding on the cardholder and SBICPSL. The place of arbitration shall be at New Delhi and the language of arbitration shall be English.

The Program shall be governed by and construed under the laws of India and the parties to a dispute shall subject themselves to the jurisdiction of courts of Delhi.

SBICPSL acts in good faith in response to any oral or electronic instruction or enquiry by the Cardholder in respect of any matter in relation to this program and fulfillment of any reward. The cardholder will not be entitled to claim or allege any loss, damage, liability, expense etc. attributable directly or indirectly, to any such good faith action of SBICPSL. All queries to the program may be addressed to:

1. Annual Fee is payable on the annual card fee date of the current card which will be communicated to you through your monthly statement. GST will be charged over and above the annual fee basis the prevailing GST rate.
2. A cardholder will be eligible for welcome gift only post payment / realization of annual fee by SBI Card.
3. The credit limit enhancement on the new card will be at the sole discretion of SBI Card.
4. In case the card is flipped from core to core card, the Reward Points accumulated on the previous card will automatically be transferred onto the new card.
5. In case the card is upgraded / flipped from core to co brand card, customer needs to use all his reward points before raising the request for card upgrade / flipping.
6. In case the card is upgraded / flipped from co brand to core card, customer will not be allowed to move his reward points. .
7. The upgrade would be offered to eligible customer's basis the internal evaluation/parameters of customer performance and credit history on the card.
8. Old card plastic will be active for a period of 90 days from the date of upgrade to new card.
9. Post the downgrade of the upgraded card, customer is not eligible to upgrade the card for a period of 6 months from the date of downgrade.
10. Downgrade may be initiated by a customer only within a period of 90 days post upgrading the existing SBI Card.
11. In case of upgrade to AURUM Card, the Reward Points accumulated on previous credit card will carry forward to AURUM Card. However, these Reward Points will expire according to the T&C of previous credit card issued to you by SBI Card. Reward Points earned on AURUM Card post upgrade will never expire. However, in case of upgrade from co brand card to AURUM, the accumulated Reward Points will not carry forward and customer has to use all the Reward Points before raising the request for card upgrade.
12. All new Credit Cards issued are "Domestic" usage cards. These cards can be used for purchases at merchant outlets in India or online transactions on Indian websites or at ATMs in India only.
13. In case you wish to avail credit card with International usage, your due consent is required.
14. SBI card reserves the right to decide the eligibility for card upgrade as per its internal policies. SBI card reserves the right to withdraw the offer to the customer at any time as deemed right.
15. On card upgrade, the existing card features will become invalid and the features of the upgraded card will apply.
16. Customer shall have the responsibility to communicate the new card number to all third parties who have been given standing instructions for direct debit on existing card number for any service availed thereon. Customer shall have the responsibility to destroy the existing card along with existing add-on / supplementary cards (if any) on receipt of the upgraded card.
17. On card upgrade, the new card will be sent to the address registered as per SBI Card records. SBI Card will not be responsible for non-receipt or delay in delivery due to non-availability of the customer at the time of delivery. The terms of upgrade offer shall be in addition to and not in derogation of the terms contained in the card member agreement.
18. Card upgrade would be governed by the existing terms and conditions applicable for the current card held by the customer and the terms and conditions mentioned here are over and above the existing terms and conditions. The offer is voluntarily extended by SBI Card. Hence request will be entertained only for the “applicable offer pertaining to a customer”. SBI Card cannot be held responsible for financial/non-financial obligation caused due to withdrawal of offer or non-implementation of upgrade / limit enhancement.
19. SBI Card reserves the right at any time, without previous notice, to add, alter, modify, change or vary all or any of these terms and conditions or to replace wholly or in part this scheme by another offer, whether similar to the offer or not, or to withdraw it all together.
20. The T&C’s will be governed by the laws of India & shall be subject to exclusive jurisdiction of the Delhi Courts. Any disputes arising out of these T&C’s shall be subject to arbitration by a sole arbitrator appointed by SBICPSL for this purpose. The proceedings of the arbitration shall be conducted as per the provisions of Arbitration and Conciliation Act, 1996. The venue & seat of arbitration shall be at New Delhi and language of arbitration shall be English.

1. The term "Utility Company" or "Biller" shall mean a company, organization or entity that sends a Bill, statement or invoice, usually a request for payment for a product or service to the customer.
2. Easy Bill Pay service is available for select billers in select cities.
3. The said services will be available to the credit card holders registered for this service and to the exclusion of all others.
4. The cardholder agrees to pay a convenience charge while registering through SBI Card website. The convenience charge is subject to revision/waiver promotions from time to time by SBI Card. The convenience charge will be 1.82% of the transaction amount for any transaction done for Cat 2 Billers and no convenience charge for any transactions done for Cat 1 Billers. The list of Cat 1 and cat 2 billers is as given on the website www.sbicard.com.
5. The Cardholder agrees that he/she would enter/give the Bill details correctly in the application form/website/recorded lines, if entered/given incorrectly it will not be the responsibility of SBI Card, and any further disputes are to be settled with the utility company directly by the card holder. It is specifically stipulated that all liability shall be on the cardholder in case of any incorrect entry and SBI card shall not be responsible whether directly, indirectly, incidentally or consequentially for any such acts of the cardholder.
6. The cardholder shall take precaution to ensure that no double payment is made from his end for the same bill. SBI Card will not be liable for reversals in such cases and cardholder will need to liaise directly with Biller.
7. SBI Card will not bear the responsibility of late payment made by the cardholder
8. The Cardholder should ensure that he/she receives a confirmation for the payment made by him/her through this facility. Any non-confirmation of the transaction, SBI card shall not be responsible and liable and accordingly no payments shall be made to the utility company.
9. Payment to the registered Biller will be made only when we receive the bill from Biller. In case of failure in receiving the Bill from Biller, SBI card won’t be liable for non-payment.
10. All disputes regarding the bill registration and payments should be raised within 6 months of the billing date, SBI Card will not bear any responsibility for wrong payments or registrations after 6 months.
11. Notwithstanding any other terms, it is stipulated that processing of all the payments is subject to the availability of free, clear and available limits in the cardholder's SBI Credit Card Account at the time of processing the transaction. In the event of credit limits not being available, cardholder will receive a payment failed report.
12. In all situations where the cardholder services are discontinued/disrupted due to any acts of the utility company, governmental orders and any other related matter, SBI Card shall not be responsible and/or liable for the same and the cardholder shall be solely responsible and liable to settle such matters with its utility company and/or statutory authority.
13. The cardholder indemnifies SBI Card from and against all actions, suits, claims, liabilities and proceedings due to or arising out of any or all disputes between the cardholder and Utility companies or by reason of SBI Card acting in good faith and bonafide belief.
14. SBI Card will endeavor to effect payments / carry-out instructions received by it within Bill due date. However, SBI Card does not warrant that Payment / fulfillment of instructions will not be delayed for reasons beyond its control including any default on the part of the service provider. As the instructions would depend on various electronic technology used from time to time, there could be delays in receipt of any instructions by SBI Card from the cardholder and by the provider of Utilities / Services. For all such delays, the service provider of such services shall be responsible and liable being the owner and administrator of these services.
15. In case of any wrong amount debited to card due to issue/incorrect customer mapping at Biller end, Cardholder might have to liaise directly with Biller for refund. Refund policies of Biller will apply over and above these terms and conditions. SBICPSL will only act as a facilitator for refunds on a best effort basis.
16. This service is available only for individual cardholders and not corporate cardholders.
17. It is clarified here that cardholder statement is adequate and conclusive proof that such payment was paid to utility company.
18. SBI Card is not in any manner party to the contracts that may be executed between the cardholder and the providers of such Utilities / Services. The providers of Utilities / Services shall be solely responsible to the cardholder to render the Utilities / Services for which Payment is to be made by SBI Card and SBI Card shall not be responsible/liable for any deficiency in the same including, but not limited to, deficient quality, delivery, quantity etc., and shall not be made party to any disputes between the cardholder and any providers of Utilities / Services.
19. The cardholder shall not hold SBI Card liable for any non-service, delayed service or faulty service rendered by the provider of Utilities / Services and shall not contact or communicate in any manner whatsoever, inter alia, by electronic mail, phone, post, SMS, or personal meeting with SBI Card in this regard.
20. SBI Card will not accept any cancellation request by the cardholder if the payment transaction has been authorized on his card account and payment accepted by the Biller. Payment authorization is initiated 5 days prior to the payment due date. Any disputes will have to be settled by the cardholder directly with the Biller.
21. Nothing contained herein shall prejudice or affect the terms and conditions as mentioned in the Terms & Conditions booklet sent in the Credit Card welcome kit . The terms of this service shall be in addition to and not in derogation of the terms contained in the Terms & Conditions booklet
22. Nothing contained in the said services shall be construed as binding obligation on SBI Card or any participating utility company to continue the services after the services are terminated.
23. SBI Card reserves the right to charge and recover from the Cardholder, fees for availing the service, which may be altered with prior intimation to the cardholder.
24. SBI Card shall have the right to revoke and/or discontinue this service to certain cardholders if it has reason and/or reasonable apprehension to believe that such continuing of this service shall gravely prejudice the commercial situation of SBI Card. Such a determination by SBI Card shall be at its sole and absolute discretion with reference to its cardholders
25. All disputes and differences arising out and in connection with this service shall be subject to arbitration under the Arbitration and Conciliation Act, 1996 with any amendments thereof. The arbitration shall be conducted by a sole arbitrator appointed by SBICPSL. The place of arbitration shall be New Delhi and language of arbitration shall be English. The award passed by the arbitrator shall be final and binding on parties. Existence of a dispute/difference shall not constitute a claim against SBICPSL. Notwithstanding the foregoing the courts in New Delhi shall have the exclusive jurisdiction to decide any matters related and connected to the instant terms.
26. The said services will be effective subject to SBI Card Credit Card being valid and in good standing
27. SBI Card may at its sole discretion accept of decline the said services by the utility company.
28. SBI Card may change from time to time the utility companies for which said services are extended
29. The record of charges in respect of the said services received or availed by cardholder and submitted by utility companies to cardholder’s Card Account will neither bear Cardholder signature nor the imprint of Credit Card. Cardholder therefore undertake to unconditionally honor and pay without demur protest and contest all the said charges including interim charges booked by cardholder under the said services, as and when cardholder is billed for the same by SBI Card during the validity period of his Card and subsequent renewals thereof.
30. SBI Card reserves the right to revoke / stop this facility if the credit behavior on the card is unsatisfactory.
31. This facility is available only for utility bills pertaining to residential uses, No commercial utility bills will be paid under this scheme
32. No receipt will be given for bills paid through this facility. Cardholder statement is adequate proof that such payment was paid to utility company
33. SBI Card neither endorses the Utilities / Services offered, nor is it in any manner party to the contracts that may be executed between the cardholder and the providers of such Utilities / Services
34. The cardholder is liable to honour all his/her credit card commitments irrespective of any grievances/complaints that cardholder may have with utility companies.
35. Cardholder will continue making payments towards any utility bill outstanding until he/she receives an SMS/E-mail/letter confirmation from SBI Card indicating that his/her EasyBillPay facility has been activated along with effective date of activation.
36. Cardholder agrees to communicate termination of facility to SBI Card in writing failing which the payment made to the utility company will be construed as valid and binding on him/her.
37. Cardholder agrees to resolve disputes (if any) of whatsoever nature directly with the utility company and will not hold SBI Card liable for any deficiency of services provided by the utility company.
38. It will be the responsibility of the cardholder to inform SBI Card in writing of any change or withdrawal of the EasyBillPay facility thus availed.
39. Any disputes arising out of disconnection of the utility facility, penalty from government and late charges on installment dues arising due to change / revocation of the facility will be the sole responsibility of the cardholder and the cardholder will not hold SBI Card responsible/liable for the same

T&C for bonus

1. The SBI “Refer a friend” Rewards Program allows SBI Cardholder to earn & redeem points for various Gifts or Gifts Vouchers.
2. The bonus points will be decided on the basis of referred cardholder card category and are subject to change from time to time at the sole discretion of SBI Card.
3. The bonus transfer details to the SBI Cardholder:

•If Referred cardholder is given a Signature card then 2000 bonus point worth cash value of about Rs.500/-

•If Referred cardholder is given a Platinum card 1500 bonus point worth cash value of about Rs.375/-

•If Referred cardholder is given a Gold and More card 1000 bonus point worth cash value of about Rs.250/-

1. The cardholder can redeem the earned Reward Points by calling the SBI Card helpline 39020202 (Prefix local STD code ) or 1860001290 (if calling from BSNL/MTNL line)
2. The SBI Card must not be overdue, suspended, blocked, canceled or terminated by SBICPSL at the time of redemption request.
3. The points accrued can only be redeemed by the primary cardholder and not by an Additional Cardholder.
4. Validity of Gift Vouchers will be for 6 months from the month of issuance to Cardholder.
5. The points will be credited to the cardholder post 60 days of the date of card issue to the referred cardholder.
6. BONUS reward points are given only to the Cardholders who are eligible as part of this Programme on their SBI Credit Card. All decisions of SBICPSL about eligibility of cardholders for benefits under this Programme are final, absolute and binding on all Cardholders.
7. Cardholder to ensure and update latest mobile number and registered e-mail ID to receive periodic communication related to this offer.
8. SBICPSL Card will not be responsible for email bounces, wrong email id/mobile number updation or incomplete email id/mobile number updation in the system. Email/SMS will be sent to the email id or mobile number updated in our system.
9. Any other T&Cs applicable for the process of the redemption of reward will apply here.

Please visit the www.sbicard.com for details of terms and condition for Reward points redemption.

Standard Terms & Conditions

1. Any person availing this offer shall be deemed to have accepted these Terms and Conditions
2. This Offer is a standalone Offer and the benefits offered under this Offer cannot be clubbed together and/or in any way be cumulated with any other offer of SBICPSL in any manner, or form.
3. Any disputes arising out of this Offer shall be subject to arbitration under the Indian Arbitration and Conciliation Act, 1996 including any statutory amendments carried thereof. Arbitration shall be conducted by a sole arbitrator appointed by SBICPSL for this purpose and the award of the arbitrator shall be final and binding on the cardholder and SBICPSL. The place of arbitration shall be at New Delhi and the language of arbitration shall be English.Existence of a dispute, if any, shall not constitute a claim against SBICPSL.This offer will be governed by and construed in accordance with Indian law
4. In case of any dispute, decision of SBI Card will be final and binding.
5. If any term of this offer is held by a court of competent jurisdiction to be invalid or unenforceable, then this offer, including all of the remaining terms, will remain in full force and effect as if such invalid or unenforceable term had never been included.
6. Cardholders are not bound in any way to participate in the Offer. Any such participation is voluntary and the same is being made available purely on a 'best effort basis'.
7. SBICPSL reserves the right to modify or change any of the terms and conditions applicable to the Offer at any time its sole discretion with/without prior notice.
8. The above offer is by way of a special offer for select SBICPSL Credit Cardholders only and nothing contained herein shall prejudice or affect the terms and conditions of the Cardholder agreement. The terms of the above schemes shall be in addition to and not in derogation of the terms contained in the cardholder agreement.