Install SBI Card app and manage your account on the go

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Faqs

 

Initiating SBI Card Online

  • Q1. How can I get a username and password to access my SBI Card account?

  • In order to access your SBI Card online account, you need to register with sbicard.com. Follow these simple steps to register:-

    • Go tocom and click on ‘First time user’ link.
    • Enter your SBI Card no., CVV no. & Date of Birth.
    • Your One Time Password (OTP) will be sent on your registered mobile no. & e-mail id. This OTP is valid for 30 min. or one successful usage.
    • Enter your OTP correctly to set your user id & password and complete the registration process.

    Click here to watch demo.

  • Q2. I started the registration process but entered my card details incorrectly 5 times in succession. Now my account is locked. What does this mean?

  • Your account has been locked for security reasons. To get your SBI Card online account unlocked and complete the registration process, please call the SBI Card helpline.

    However, you can continue to use your SBI Card for transactions.

  • Q3. I started the registration process but have not received the OTP yet?

  • Please ensure that your mobile no. & e-mail id as registered with us are correct. If your details are updated, you may be facing some network issue on your mobile phone connection. Please click on ‘Re-send OTP’ link on the screen to have the OTP re-sent to you.

  • Q4. How can I access the new SBI Card website? Do I need a new username and password for the new website?

  • The process of logging in to the new SBI Card website remains unchanged. You can use your existing SBI Card online user id & password to manage your SBI Card account online.

  • Q5. How do I reset my online account password?

  • To reset your online account password, Login to www.sbicard.com and follow these steps:

    Step 1: Click on ‘Forgot User ID or Password’ below the login button.

    Step 2: Enter your Card number, CVV, Date of Birth, and ‘Generate OTP’.

    Step 3: Validate the OTP sent on your the registered mobile number.

    Step 4: Reset your password.

    Click here to watch demo

  • Q6. What are the features or services available on sbicard.com?

  • With sbicard.com, you can avail the below services:

    Do More

    • Subscribe to e-statements and request for duplicate statements.
    • Request for an Add-on cards.
    • Block your lost or stolen cards and request for a card replacement or reissue.
    • Check status of service requests raised by you through any channel- website, call-centre, or IVR.
    • Book Balance Transfer on EMI, Encash, Easy money or convert your transaction into Flexipay.
    • Pay your SBI Card outstanding Online.
    • Redeem your Reward Points.

    View More

    • Account summary as on date.
    • Card statement for the last 24 months.
    • Payment History and status of payments made against your SBI Card outstanding.
    • Transaction history for the last 24 months.
    • Exclusive offers on your SBI Card account.

    Manage More

    • Analyse where you spend with your SBI Card with Spend Analyser.
    • View spends and transactions done on your Add-on Cards.
    • Generate or reset PIN on your primary and Add-on cards, instantly.
    • Update your contact details and address instantly and manage your address for correspondence.
    • Manage your utility bill payments with SBI Card.