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Faqs

 

  • Q1. Who can apply for Priority Pass membership?

  • Only the Primary Cardholders of the following products are eligible for Priority Pass membership:

    • SBI Card Elite
    • SBI Card PRIME
    • SBI Card PRIME PRO
    • SBI Corporate Platinum Card
    • SBI Corporate Platinum Card
    • SBI Corporate Signature Card
    • Air India SBI Signature Card
    • South Indian Bank SBI Platinum Card
    • KVB SBI Platinum Card
    • KVB SBI Signature Card
    • Karnataka Bank SBI Platinum Card
    • LVB SBI Platinum Card
    • BOM SBI Platinum Card
    • UBI SBI Platinum Card
    • Federal Bank SBI Platinum card
  • Q2. When can I apply? Can I apply for the membership multiple times?

  • You can apply for Priority Pass membership anytime during the validity of your credit card. Priority Pass membership worth USD99 is given complimentary only once and it is valid for 2 years.

    In case of lost /damaged Priority Pass card, you can apply for re-issuance. In case of re-issuance, the validity of the membership will remain the same as your first membership. 

  • Q3. How can I apply for Priority Pass membership?

  • You can apply for Priority Pass membership through our Customer Helpline Numbers: 39020202 (Prefix Local STD code) or 1860 180 1290.

  • Q4. After enrollment, when will I receive my Priority Pass?

  • Priority Pass will be delivered to your billing address within 10 days of receipt of request.

  • Q5. What is the validity of my Priority Pass membership?

  • It is valid for 24 months from the date of issue of priority pass membership.

  • Q6. What are the charges for Priority Pass memberships /visits?

  • Please refer to the table below:

    Particulars

    Domestic Priority Pass
    Lounges (Within India)

    International
    Priority Pass Lounges
    (Within India)

    International
    Priority Pass Lounges
    (Outside India)

    Membership fee

    Complimentary

    Complimentary

    Complimentary

    Complimentary Visits

    -

    -

    *Only for Prime and Elite as mentioned below

    Visit Charges         ( Member)

    USD27+ applicable taxes

    USD27+ applicable taxes

    USD27+ applicable taxes ( Chargeable after complimentary visits)

    Guests Charges    ( Guest)

    USD27+ applicable taxes

    USD27+ applicable taxes

    USD27+ applicable taxes

    *For SBI Card Elite: 6 complimentary visits in a year capped at 2 per quarter (Only for Members and lounges outside India)
    For SBI Card Prime: 4 complimentary visits in a year capped at 2 per quarter (Only for Members and lounges outside India)
    For all other products: all visits are chargeable.

  • Q7. Are Complimentary visits applicable for Priority Pass Lounges within India?

  • No. Complimentary visits are applicable only for International lounges i.e. lounge under Priority Pass Program outside India. Complimentary visits are not applicable for Domestic and International lounges within India.

  • Q8. Is there a Membership fee?

  • Membership worth USD 99 to the Priority Pass program is complimentary.

  • Q9. Do I have to present the Priority Pass for Lounge access?

  • Yes. Lounge access is conditional upon presentation of a valid Priority Pass only and any SBI Card would not be accepted on behalf of Priority Pass card.

  • Q10. Do I have to hold a flight ticket for access to the Priority Pass Lounge

  • Lounge access is subject to the Cardholder holding a valid ticket of travel on the same day in an airline flying out of the airport in which the lounge is present.

  • Q11. Will the exchange rate application on charges be same as the date of usage of Priority Pass?

  • Exchange rate applied to the charge would be the Exchange rate applicable on the day of the debit to the cardholder’s card account and not as on date of usage of the Priority Pass.

  • Q12. Will I retain Priority Pass membership if I cancel or fail to renew my SBI Card account?

  • In the event of Cardholder cancelling or not renewing his/her SBI Card account the Priority Pass Membership ceases to exist for the Cardholder.

  • Q13. Can I use the Priority Pass as a proof of credit worthiness?

  • The Priority Pass Card is not a payment card or a proof of credit worthiness of the Cardholder and attempts to use the same are not permitted.

  • Q14. Can I get another Priority Pass if I have lost it or if it is damaged or stolen?

  • Yes. Lost/Stolen and damaged Priority Pass plastics need to be intimated to SBI Card for a fresh card to be issued. You can request another Priority pass through our Customer Helpline Numbers: 39020202 (Prefix Local STD code) or 1860 180 1290

  • Q15. Where will I find a complete list of Priority Pass Lounges?

  • For complete list of lounges, please visit www.prioritypass.com