PIN Generation

You can generate transaction PIN for your credit card by using either our Website, Mobile Application, Chatbot ILA or IVR.

To generate transaction PIN through Chatbot ILA:
Log in to Chatbot ILA and follow these steps:-

• Step1 : Ask query “How do I generate transaction PIN for my credit card”
• Step2 : Click on ‘Update PIN’
• Step3 : Enter the OTP and Click on ‘Submit’
• Step4 : Enter the New PIN twice and Click on ‘Update PIN’

To generate transaction PIN of your Add-on Card through Chatbot ILA:
Log in to Chatbot ILA and follow these steps:-

• Step1 : Ask query “How do I generate transaction PIN for my credit card”
• Step2 : Click on ‘Add-on Card’
• Step3 : Click on ‘Update PIN’
• Step4 : Enter the OTP and Click on ‘Submit’
• Step5 : Enter the New PIN twice and Click on ‘Update PIN’

To generate transaction PIN through Website:
Login to your online account and click on ‘My Account’ tab present on the left hand side menu and follow these steps:-

• Click ‘Manage Pin’
• Select the card for which pin needs to be changed
• Click on ‘Generate OTP’
• Enter the OTP
• Enter the New PIN twice, and click submit

To generate transaction PIN through Mobile App:
Login to your account and click on ‘Service Requests’ option present on the left hand side menu and follow these steps:-

• Step1 : Click ‘Manage Pin’.
• Step2 : Select the card for which pin needs to be changed.
• Step3 : Click on ‘Generate OTP’.
• Step4 : Enter the OTP.
• Step5 : Enter the New PIN twice, and click submit.

To generate transaction PIN through IVR:
Call on SBI Card Customer Helpline number: 1860 180 1290 or 39 02 02 02 (Prefix local STD Code)

• Step 1. Choose option ‘6’ to generate PIN
• Step 2. Enter the 16 digit SBI card number, DOB in DD MM YYYY & Card expiry date in MM YY format
• Step 3. Enter the 6 digit OTP received on your registered mobile number or email address
• Step 4 . Choose a 4 digit PIN number and re-confirm
• Step 5. You will get a confirmation message on the IVR itself

To generate transaction PIN of your Add-on Card through IVR:

• Step 1. Enter the 16 digit SBI Add-on Card number and DOB in DD MM YYYY of the Primary Card holder and the Add-on Card expiry date in MM YY format
• Step 2. Choose option 6 to Generate PIN
• Step 3. Enter the 6 digit OTP received on your registered mobile number or email address of the Primary Cardholder
• Step 4 . Choose a 4 digit PIN number and re-confirm
• Step 5. You will get a confirmation message on the IVR itself