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Faqs

 

PIN Generation

  • Q1. How do I generate/change transaction PIN for credit card?

  • You can generate transaction PIN for your credit card by using either our Website, Mobile Application or IVR.

    To generate transaction PIN through Website:
    Login to your online account and click on ‘My Account’ tab present on the left hand side menu and follow these steps:-

    • Click ‘Manage Pin’
    • Select the card for which pin needs to be changed
    • Click on ‘Generate OTP’
    • Enter the OTP
    • Enter the New PIN twice, and click submit

    To generate transaction PIN through Mobile App:
    Login to your account and click on ‘Service Requests’ option present on the left hand side menu and follow these steps:-

    • Step1 : Click ‘Manage Pin’.
    • Step2 : Select the card for which pin needs to be changed.
    • Step3 : Click on ‘Generate OTP’.
    • Step4 : Enter the OTP.
    • Step5 : Enter the New PIN twice, and click submit.

    To generate transaction PIN through IVR:
    Call on SBI Card Customer Helpline number: 1860 180 1290 or 39 02 02 02 (Prefix local STD Code)

    • Step 1. Choose option ‘6’ to generate PIN
    • Step 2. Enter the 16 digit SBI card number, DOB in DD MM YYYY & Card expiry date in MM YY format
    • Step 3. Enter the 6 digit OTP received on your registered mobile number or email address
    • Step 4 . Choose a 4 digit PIN number and re-confirm
    • Step 5. You will get a confirmation message on the IVR itself

    To generate transaction PIN of your Add-on Card through IVR:

    • Step 1. Enter the 16 digit SBI Add-on Card number and DOB in DD MM YYYY of the Primary Card holder and the Add-on Card expiry date in MM YY format
    • Step 2. Choose option 6 to Generate PIN
    • Step 3. Enter the 6 digit OTP received on your registered mobile number or email address of the Primary Cardholder
    • Step 4 . Choose a 4 digit PIN number and re-confirm
    • Step 5. You will get a confirmation message on the IVR itself