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FAQs

 

Cheque drop-box

  • Q1. Where can I drop my payment cheque to pay my SBI Card Outstanding?

  • You can drop your payment cheque to pay your SBI Card outstanding at any manual or electronic cheque drop-box locations, locate your nearest cheque drop-box.

    Click here for electronic drop box list

    Click here for manual drop box list.

  • Q2. Are non-CTS cheques accepted for payment?

  • Yes, however as per the Cheque Truncation System (CTS), guidelines issued by Reserve Bank of India the banking of such cheques will happen only on Monday. Also, cheques with alterations and corrections will be returned unpaid. While writing cheques to pay your SBI Card outstanding fill in your SBI Card no. and amount correctly and do not over-write.

  • Q3. What shall I write as ‘Payee Name’ while making the payment by cheque to SBI Card?

  • In order to make your SBI Card payment, you need to make the cheque in favour of ‘SBI Credit Card xxxx xxxx xxxx xxxx (your 16-digit credit card number)'.

  • Q4. What should I do if the amount gets debited from my bank account but the same does not get credited in my SBI Card account?

  • In such a case, you need to share the bank certificate issued by your bank, confirming the transaction, and send it to us Card at the following address:

    • SBI Card & Payment Services Private Limited
      IP.O. Bag No.28, GPO, New Delhi - 110001

  • Q5. What should I do if the amount credited to my credit card account is not correct?

  • In such a case, you need to share a bank certificate issued by your bank, confirming the transaction amount, and send it to us at the following address:

    • SBI Card & Payment Services Private Limited
      IP.O. Bag No.28, GPO, New Delhi - 110001

  • Q6. How many days in advance should I drop my cheque with respect to the payment due date?

  • Please drop your cheque at least 4 days before your SBI Card Payment Due Date (PDD) to avoid any late payment charges.

  • Q7. How long does it take for the payment made through cheque to reflect in my SBI Card account?

  • Cheques dropped in Metro locations will be processed within 4 working days, while cheques dropped in non-Metro locations will take 6 working days to get processed; and also for payment to start reflecting in your SBI Card account. Please note, that the Cheques dropped on Saturday after 12 o’clock will get into processing from the next working day onwards.

  • Q8.Will I charge by any amount if I will make the payment through cheque?

    • Yes, a fee of Rs.100 will be charged for payments made by cheque for an amount less than or equal to Rs.2000 w.e.f. 1st April ’17. No additional fee will be charged for cheque payments greater than Rs. 2000.
    • A fee of Rs.100 will be charged for payments made by cheque for an amount less than or equal to Rs.10,000 w.e.f. 1st August ’18. No additional fee will be charged for cheque payments greater than Rs. 10,000