Security of your SBI Card
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We are committed to ensuring complete safety of your SBI Card online account. - We follow a strong password and online security policy to provide you a safe online experience.
We help you choose a password that is secure and tamper-proof. In the interest of security, we ensure that your password is:
We allow the use of special characters, e.g. @,-, _, Space,], etc., and uppercase alpha characters, A-Z.
How to report Lost or Stolen card
If you do not receive a confirmation SMS from us within 5 minutes of your request, do not consider the card to be blocked. Please call up the SBI Card help line to get your card blocked immediately and to avoid any misuse. You can call SBI Card helpline at:
SBICPSL is neither liable nor responsible for any transactions incurred on the card account prior to the time of reporting of the loss of the card, and the card member will be solely responsible and liable for the same. Please click here for more details.
It is important that the computer you use to access your account is malware free to check the risk of fraud and information theft. The malicious software can infect your computer, delete or corrupt your files and allow others to access your confidential data. We also recommend that you should keep a back-up of your important data, in order to protect your vital information in case of virus infection, damage or theft of your computer.
Provide all your SBI Card IVR and mobile transactions, an additional layer of security check with IVR One Time Password (OTP).
Before every IVR or mobile transaction, you need to generate a six-digit IVR OTP. This OTP(Do not share your OTP with anybody)is sent on your registered mobile number and email ID and is valid for one transaction or 30 minutes, whichever is earlier.
Do not share your OTP with anybody.
Follow any of these three ways to generate the IVR OTP.
Your new OTP will be sent to the registered mobile number and email ID
Q 1. What should I do if my card is lost, stolen or damaged?
What should I do if my card is lost, stolen or damaged? To report the lost/stolen/damaged card, please SMS BLOCK XXXX to 5676791 from your registered mobile number, where XXXX = last four digits of your lost SBI Credit Card number.
You can also block the card through the IVR and our website sbicard.com at:39 02 02 02 (prefix local STD code)
Q 2. What should I do if my credit card is declined during online transaction?
Please check if you have entered the correct one time password (OTP) sent on your registered mobile no. for that particular online transaction. If the card is declined despite all the requisite checks, please call our helpline immediately.
Q 3. What should I do if my credit card is declined at a point of sale?
In such a case, please wait for a few seconds and try again. If the card is declined again in the second attempt, please call our helpline immediately.
Q 4. What should I do if I have received an SMS alert from SBI Card stating that my card has been blocked for security reason?
In this case, please call our customer service helpline or the phone number mentioned in the SMS, you have received, at the earliest.
Q 5. I keep receiving transaction alert SMS from SBI Card. What should I do?
SBI Card sends a transaction alert SMS on your registered mobile number everytime you swipe your card or use it for an online/ IVR or mobile transaction to ensure safety of your transactions and minimise the chances of frauds. Check for the transaction amount and date updated in the SMS. In case you find any discrepancy in these transactions or if they have not been done by you, please call SBI Card helpline and report the disputed transactions immediately. Hence it is important to keep your existing mobile number updated in our records so you continue to receive transactions alerts.
Q 6. How do I ensure safekeeping of the One Time Password (OTP)?
After completing your transaction, please delete the SMS carrying your OTP. Also, do not share your OTP with anybody.
Q 7. I received an email from an unknown source asking me to share my personal and card details to avail some benefits. What should I do?
Please do not share your personal as well as credit card details in response to any such emails. Please do not download or open any link or attachment in an email sent to you by an unknown source. These could be phishing emails. Phishing is an act of attempting to gather personal information such as PIN, CVV number, date of birth, etc. by sending a fraudulent email or creating a forged screen or pop-up that may look authentic and genuine. Please note, SBI Card will never send you any communication asking for your personal or SBI Credit Card sensitive information.
What is Vishing?
Vishing is a combination of Voice and Phishing that uses Voice Over Internet Protocol (VOIP) technology, wherein, fraudsters attempt to collect your personal data, pretending to be calling on behalf of your bank or credit card company.
Please note that we will never ask you for any confidential data like credit card CVV, PIN, login credentials, password, One Time Password (OTP), etc.
If you have any suspicions about any such request being made to you, please call up the helpline to confirm the request.
You can call the SBI Card helpline at:
What is Phishing?
Phishing is an act of attempting to acquire information such as user names, passwords, and credit card details by disguised entities with malicious intent. It can be in the form of an email, SMS, website screen or pop-up that appears to be from your bank or card issuer. Please note that we will never ask for any confidential data like login credentials, password, One Time Password (OTP), CVV or PIN.
Follow these simple steps to protect yourself:
How to report a Phishing attempt?
If you ever get an email, which you suspect has been sent with intent of phishing, please forward the original email to us at email@example.com
What is Skimming?
Skimming is the act of illegally copying data from the magnetic stripe of a credit, debit or ATM card.
The card number and/or details are procured using basic methods such as photocopying receipts or more advanced methods such as using a small electronic device called skimmer to swipe and store hundreds of such credit card numbers. Skimming can be done at restaurants, bars, gas stations and retail counters where the physical use of card is done.
How to prevent your card from getting skimmed: