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Faqs

 

Over The Counter Payment

  • Q1. What are the payment instruments I can use for Over the Counter (OTC) payment of my SBI Card dues?

  • You can pay through cash, SBI & SBI Associate Bank Cheques or transfer across any SBI & SBI Associate Bank branch in India.

  • Q2. Is there a separate pay-in slip for making SBI Card Payment?

  • You can use the existing SBI pay-in slip for making the SBI Card payment. Just provide your 16 digit SBI Card number and the amount to be paid.

  • Q3. I have made an OTC payment for my SBI Card outstanding. By when will the payment reflect in my SBI Card account?

  • Payment will reflect within 2 working days in your SBI credit card account.

  • Q4. Can the SBI Card payment be accepted in all branches?

  • Yes, you can make the payments for your SBI Card at any branch of the State Bank of India and receive an instant acknowledgment receipt.

  • Q5. Is there any charge for using this service?

  • For all the cash payments you make at SBI counters, you need to pay a charge of Rs. 100 along with the applicable service tax. You can only deposit a cash amount of up to Rs. 49,999 per transaction. You do not have to pay any charge for payments made through transfer or cheque, on the counter.

  • Q6. If in a situation where I have a valid pay-in slip acknowledgement of the payment, but the payment has yet not been credited to my SBI Card account, what must I do?

  • In such a case, we request you to contact the SBI Card helpline.

    • 39 02 02 02 (prefix local STD code)
    • 1860 180 1290

    Our IVR and emergency services are available round the clock and you can contact our customer service representatives anytime from Monday to Saturday between 8 AM to 8 PM.

    SBI Railways Cardholders, can call the 24-hour Railway Card customer care helpline:

    • 39 02 02 02 (prefix local STD code)
    • 1860 180 1295 (for BSNL/MTNL lines)

    Tata Cardholders can call the TATA Card helpline:

    • 6000 8000 (prefix local STD code)
    • 1800 180 8282 (for BSNL/MTNL lines)
  • Q7. What should be done, if there is a difference in the amount mentioned in the receipt compared to the amount mentioned in the CBS payment file?

  • SBI Card receives the amount as mentioned in the payment file from CBS. This is the amount entered by the teller while accepting the payment. In instances where there are discrepancies in the amount mentioned in the receipt and that in the CBS file, you must raise the concern to the respective branch authorities and ask them to examine the account. Additionally, we request you to contact our SBI Card helpline and bring the case to our notice, as well.