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Faqs

 

Address Updation

  • Q1. How can I update my current residence address in the Credit Card Account?

  • You may update your current residence address using any of the below options:-

    • Website: Please click here to login to sbicard online and update your current residence address instantly. Click here to view demo
    • SBI Card Mobile App: You can also use our SBI Card Mobile App to update your current residence address, click here to download our SBI Card Mobile App
    • E-mail: You can also write an e-mail with a copy of self-attested KYC document at sbicard.com/email.
    • Courier: Kindly enclose your current residence address proof and e-mail it along with the declaration form to the email ID addressproof@sbicard.com from your registered e-mail id. You may also courier it at the postal address given below:

                   SBI Card - KYC Address Change
                   SBI Cards & Payment Services Pvt. Ltd.

                   DLF Cyber City, Tower-C, Block 2, 12th Floor
                   Building 3, DLF Infinity Towers, Gurgaon-122002 (Haryana)

    You can download the Address Change Declaration Form from here

    Click here to see the list of KYC documents

  • Q2. What are KYC documents and why should I submit the same on updating my contact details?

  • As per the ‘Know Your Customer’ guidelines of the Reserve Bank of India, cardholders are required to submit their KYC documents for any change in their current residential address on the card account. Please click here to see the list of KYC documents.

  • Q3. How can I change my communication address?

  • Communication address can be either your Residential address or Official address.
    In order to set any of these as communication address through website - Log on to sbicard.com> My profile > Address >  Go to the address that you want to choose as communication address and click on “Set as communication address”. Alternatively, you can write us at sbicard.com/email or call us at our helpline.

  • Q4. Can I set my official address as communication address?

  • Yes, you can also set your official address as communication address. To do so,
    Log in to sbicard.com > My profile > Address > Official address and click on “Set as communication address”
    Alternatively, you can write to us at sbicard.com/email or call us at our helpline