Install SBI Card app and manage your account on the goInstall
Q1. How do I reset my online account password?
To reset your online account password, Login to www.sbicard.com and follow these steps:
Click here to watch demo
Q2. How can I access the new SBI Card website? Do I need a new username and password for the new website?
The process of logging in to the new SBI Card website remains unchanged. You can use your existing SBI Card online user id & password to manage your SBI Card account online.
Q3. How can I get a username and password to access my SBI Card account?
In order to access your SBI Card online account, you need to register with sbicard.com. Follow these simple steps to register:
If you do not have a user ID, click here to register in 4 simple steps:
Click here to watch demo
Q4. I have started the registration process and entered my card details incorrectly, 5 times in succession. Now my account is locked. What does this mean?
This means that your account has been locked, for your own security, from making any more attempts to register on SBI Card website to create your SBI Card online user id & password. However, you can continue to use your SBI Card for transactions. To get your SBI Card online account unlocked and complete the registration process, please call the SBI Card helpline.
Q5. I have started the registration process but have not received the OTP yet?
Please ensure that your mobile no. & e-mail id is correctly registered with us. If your details are updated, you may be facing some network issue on your mobile phone connection. Please click on ‘Re-send OTP’ link on the screen to have the OTP re-sent to you.
Q6. I have received an SMS and email informing me that I have registered successfully online. However, I have not taken any action on my account. What should I do?
If you receive any SMS or email, informing you about any activity on your sbicard.com account, which you have not performed, then you must call SBI Card helpline immediately and bring it to our notice. You can call SBI Card helpline at:
Q7. I have forgotten my user ID or password for my SBI Card online account. What do I do now?
If you have forgotten your SBI Card online user ID or password, you can retrieve the same by following the process given below:
Q8. I have entered my User id and/ or password incorrectly 5 times and now my account has been locked. What do I do now?
Your account has been locked, for your own security, from making any more attempts to log on to your SBI Card online account. However, you can continue to use your card for transactions.
You can unlock your account instantly by clicking on ‘Unlock Account’ link (that appears on the screen when your account gets locked) and following 4 simple steps-
Additionally, you can call the SBI Card helpline at 39 02 02 02 (prefix local STD code) to get your account unlocked.
Q9. What are the features or services available on sbicard.com?
With sbicard.com, you can avail the below services:
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Q10. How secure is sbicard.com?
For us, the safety of your transaction and other details is of paramount importance. We follow a strong password and online security policy to ensure the same.