Manage your account on the go with the SBI Card Mobile App

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Faqs

 

SBI Card Online

  • Q1. How do I reset my online account password?

  • To reset your online account password, Login to www.sbicard.com and follow these steps:

    • Step 1: Click on ‘Forgot User ID or Password’ below the login button
    • Step 2: Enter your Card number, CVV, Date of Birth, and ‘Generate OTP’
    • Step 3: Validate the OTP sent on your the registered mobile number
    • Step 4: Reset your password

    Click here to watch demo

  • Q2. How can I access the new SBI Card website? Do I need a new username and password for the new website?

  • The process of logging in to the new SBI Card website remains unchanged. You can use your existing SBI Card online user id & password to manage your SBI Card account online.

  • Q3. How can I get a username and password to access my SBI Card account?

  • In order to access your SBI Card online account, you need to register with sbicard.com. Follow these simple steps to register:

    If you do not have a user ID, click here to register in 4 simple steps:

    • Go to sbicard.com and click on ‘First time user’ link
    • Enter your SBI Card no., CVV no. & Date of Birth
    • Your One Time Password (OTP) will be sent on your registered mobile no. & e-mail id. This OTP is valid for 30 min. or one successful usage
    • Enter your OTP correctly to set your user id & password and complete the registration process

    Click here to watch demo

  • Q4. I have started the registration process and entered my card details incorrectly, 5 times in succession. Now my account is locked. What does this mean?

  • This means that your account has been locked, for your own security, from making any more attempts to register on SBI Card website to create your SBI Card online user id & password. However, you can continue to use your SBI Card for transactions. To get your SBI Card online account unlocked and complete the registration process, please call the SBI Card helpline.

  • Q5. I have started the registration process but have not received the OTP yet?

  • Please ensure that your mobile no. & e-mail id is correctly registered with us. If your details are updated, you may be facing some network issue on your mobile phone connection. Please click on ‘Re-send OTP’ link on the screen to have the OTP re-sent to you.

  • Q6. I have received an SMS and email informing me that I have registered successfully online. However, I have not taken any action on my account. What should I do?

  • If you receive any SMS or email, informing you about any activity on your sbicard.com account, which you have not performed, then you must call SBI Card helpline immediately and bring it to our notice. You can call SBI Card helpline at:

    • 39 02 02 02 (prefix local STD code)
    • 1860 180 1290
  • Q7. I have forgotten my user ID or password for my SBI Card online account. What do I do now?

  • If you have forgotten your SBI Card online user ID or password, you can retrieve the same by following the process given below:

    • Go to sbicard.com and click on ‘Forgot User id/ Password’ link
    • Enter your SBI Credit Card number, CVV number and date of birth. A One Time Password (OTP) is sent on your registered mobile number and email ID. This OTP is valid for either 30 min. or one successful usage
    • Enter your OTP correctly to retrieve your user ID that has been registered on your account
    • If you remember your password, continue to ‘Log in’ or ‘Reset your password’ to continue using your online account on sbicard.com
  • Q8. I have entered my User id and/ or password incorrectly 5 times and now my account has been locked. What do I do now?

  • Your account has been locked, for your own security, from making any more attempts to log on to your SBI Card online account. However, you can continue to use your card for transactions.

    You can unlock your account instantly by clicking on ‘Unlock Account’ link (that appears on the screen when your account gets locked) and following 4 simple steps-

    • Click on the ‘Unlock your account’ link on the screen.
    • Enter your SBI Credit Card number, CVV number and date of birth A One Time Password (OTP) will be sent on your registered mobile number and email ID. This OTP is valid for either 30 min. or one successful usage.
    • Enter your OTP correctly to retrieve your user ID that has been registered on your account
    • If you remember your password, continue to ‘Log in’ or ‘Reset your password’ to continue using your online account on sbicard.com

    Additionally, you can call the SBI Card helpline at 39 02 02 02 (prefix local STD code) to get your account unlocked.

  • Q9. What are the features or services available on sbicard.com?

  • With sbicard.com, you can avail the below services:

    Do More -

    • Subscribe to e-statements and request for duplicate statements
    • Request for an Add-on cards
    • Block your lost or stolen cards and request for a card replacement or reissue
    • Check status of service requests raised by you through any channel- website, call-centre, or IVR
    • Book Balance Transfer on EMI, Encash, Easy money or convert your transaction into Flexipay
    • Pay your SBI Card outstanding Online
    • Redeem your Reward Points

    View More -

    • Account summary as on date
    • Card statement for the last 24 months
    • Payment History and status of payments made against your SBI Card outstanding
    • Transaction history for the last 24 months
    • Exclusive offers on your SBI Card account

    Manage More -

    • Analyse where you spend on your SBI Card and manage your SBI Card better with Spend Analyser
    • View spends and transactions done on your Add-on Cards
    • Generate or reset PIN on your primary and Add-on cards, instantly
    • Update your contact details and address instantly and manage your address for correspondence
    • Manage your utility bill payments with SBI Card
  • Q10. How secure is sbicard.com?

  • For us, the safety of your transaction and other details is of paramount importance. We follow a strong password and online security policy to ensure the same.

    • We have 256 bit Secure Sockets Layer (SSL) encryption technology to secure your SBI Card online activities
    • You can check the Security Certificate by clicking on the padlock icon that appears with the URL in the browser bar when you type the URL.
    • Once you have registered for SBI Card online account, your password is not generated immediately but a One Time Password (OTP) is sent across to your registered email ID and mobile number. You can access your account the first time, using that OTP as the password and reset your password subsequently.
    • When selecting the password, we prompt you to choose a password that is difficult enough to be tracked or guessed. Our password policy ensures that your password consists of,
      • a minimum length of 8 characters
      • a minimum of 1 alphabet [a-z or A-Z]
      • a minimum of 2 numbers which must be embedded i.e. the number cannot be the first or last character of the password
        Your password should not contain the username, or the username in reverse and allow but not enforce the use of Special characters [@,-,_,Space,]) and uppercase alphabets [A-Z].
    • On the basis of character combination you have opted for, we also indicate how strong or weak your password is.
    • The system does not allow you to recreate any of the last ten passwords.
    • You should try using Virtual Keyboard as an additional security measure.
    • The SBI Card online account gets automatically locked if incorrect password is typed 3 times in succession.
    • The SBI Card online account gets automatically logged off after an inactive period of 7 minutes.
    • When you log in to your SBI Card online account, your last log in date and time is displayed in the header bar so you can check your account for any unauthorised activity.
    • We only display the last 4 digits of your SBI Credit Card number while communicating with you to ensure any unauthorised usage of your card.