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Faqs

 

  • Q1. Who can apply for Trident Privilege Membership?

  • Only Primary card holders of SBI Card ELITE and SBI Card PRIME are eligible for Trident Privilege Membership.

  • Q2. Which Trident Privilege Tier Membership am I eligible for?

  • You are eligible for Trident Privilege Red Tier Membership.

  • Q3. When can I apply? Can I apply for the Membership multiple times?

  • You can apply for Trident Privilege Membership within a year from the date of card issuance. You can avail the Membership only once.

  • Q4. How can I enroll for Trident Privilege Membership?

  • You can request for Trident Privilege Membership by logging in to sbicard.com or Customer Helpline Numbers: 39020202 (Prefix Local STD code) or 1860 180 1290

  • Q5. After enrollment, when will I receive my Trident Privilege Membership ID?

  • You will receive a confirmation e-mail from Trident within 10 days from the date of request of Membership with your Membership ID and activation details.

  • Q6. What will happen to my existing membership if I am an existing Trident Privilege Red Tier Member?

  • As an existing Trident Privilege Red Tier Member, you will continue to hold the same Trident Privilege Membership ID. You will be tagged as a SBI Cardholder for exclusive Trident Privilege Red Tier benefits after registration through SBI Card. However, you will not be eligible for Welcome/Joining points. Standard benefits will be as applicable.

  • Q7. What will happen to my existing membership if I am an existing Trident Privilege Gold/Platinum Tier Member?

  • The exclusive offer of 1000 Welcome / Joining Trident Privilege points for SBI Cardholders will not be applicable for existing TP Members irrespective of their tier of membership. Other benefits will be applicable irrespective of your current Trident Privilege Membership tier i.e. Red, Gold or Platinum.

  • Q8. When will the Welcome Bonus points be added to my account?

  • Welcome Bonus points are added to your account within 48 hours post activation of membership. These points would not be applicable for existing Trident Privilege members.

  • Q9. Where can I use Hotel Credit benefit applicable during my first stay?

  • Rs. 1000 credit will be provided at check-in and can be used during the stay for Food & Beverages and Spa facilities. It can't be adjusted against room rent. ). It has to be used during the stay and cannot be carried forward.

  • Q10. How would a SBI Cardholder avail the Exclusive Privileges under this program?

  • Cardholder(s) must enter promo code SBITH on the reservation console on tridenthotels.com at the time of booking to avail the exclusive privileges under this program. Alternatively, please make your booking on tridenthotels.com by using the exclusive link for SBI Cardholders: http://www.tridenthotels.com/lp/sbi-promo

  • Q11. Is there an enrolment fee?

  • No, there is no enrolment fee.

  • Q12. What is the form of Membership? Will I get a plastic?

  • After successfully activating your Trident Privilege membership, you can log in to your account on tridentprivilege.com to save and print a temporary card on-screen.. Subsequent to your first stay, a personalized Trident Privilege card can be requested for by the member by calling up the Trident Privilege helpline number +91 11 2389 0657.

  • Q13. How can I earn Trident Privilege points?

  • Trident Privilege members will be awarded 10 points for very eligible INR 100 (one hundred only) spent during their stay.

  • Q14. Which are the participating Trident hotels where I can earn Trident Privilege Points?

    • Trident, Agra
    • Trident, Nariman Point, Mumbai
    • Trident, Bhubaneswar
    • Trident, Chennai
    • Trident, Cochin
    • Trident, Gurgaon (Delhi NCR)
    • Trident, Hyderabad
    • Trident, Jaipur
    • Trident, Udaipur
    • Trident, Bandra Kurla, Mumbai

    For most updated list of hotels, please visit tridentprivilege.com

  • Q15. Where can I redeem Trident Privilege Points?

  • Points can be redeemed on stays, dining and spa treatments across all Trident hotels in India.

  • Q16. How long will it take to credit my Trident Privilege account after a stay?

  • Your Trident Privilege account will be credited with the eligible points within 5 working days from the time of the check-out of the relevant stay. Bonus points of 1st stay will be credited within 72 hrs after check-out. This will be done only for cases where promo code SBITH has been used at the time of booking

  • Q17. Are the Standard and Exclusive benefits applicable through all modes of bookings?

  • The exclusive benefits are only applicable for bookings done through tridenthotels.com. Bookings done through the call center will not attract the exclusive privileges. Also, Standard and Exclusive benefits are not applicable for stays booked through OTAs, Travel agents or Group tours. It is applicable in case of Corporate bookings done on contracted rates through Travel Desks etc.

  • Q18. Will I earn Trident Privilege points for stays I have undertaken at Trident Hotels before enrolling into the Trident Privilege Programme?

  • No, you will only earn Trident Privilege points for stays you have undertaken at Trident hotels after your enrolment into the Programme.

  • Q19. What is the validity of my Trident Privilege Membership?

  • Under normal scenario, Trident Privilege membership is valid for 2 years from the date of issuance; however if the membership is not activated or if there is no activity (eligible stay) within 12 months from the date of issuance, the membership will be terminated.

    At the end of 2 years, the membership will automatically be renewed for another 2 years if there has been eligible activity (eligible stay) in the preceding 12 months, failing which membership will stand terminated. TP Red Tier members can retain their tier by completing one stay in the preceding 12 months from the date of membership lapsing

  • Q20. What is the criteria for retaining my tier?

  • Red tier members can retain their tier by completing one stay in the preceding 12 months from the date of membership lapsing.

  • Q21. If, and when will my points expire?

  • Accumulated points will be valid for at least 2 years from the date they have been awarded. All points accrued in a calendar year (that have not been redeemed) will lapse post 2 years on the 31st of December. In case of termination of membership, all accrued points ( if any) will lapse from the terminated account.

  • Q22. Can I manage my account online?

  • Yes, Trident Privilege is a fully web enabled Programme. Your membership card number along with the password issued to you at the time of enrolment can be used to access the member website. The password can be changed subsequently.

  • Q23. What if I am not carrying my membership card? Can I still redeem my points instantly?

  • Carrying your membership card is mandatory for the instant redemption of the points. For redemption through support centre, card is not required.

  • Q24. Can I settle my bill partly by points and partly by credit card at a Trident hotel?

  • Yes, you can use your Trident Privilege points to settle the bill. The remaining balance (if any) can be paid by you using your preferred mode of payment (cash or credit / debit card)

  • Q25. Can I exchange my points for cash?

  • No, points cannot be converted or exchanged in to cash. If the amount requested for the Instant Redemption of points is more than the bill amount to be settled at the hotel, cash will not be returned to the member.

  • Q26. Are there blackout dates?

  • No, there are no blackout dates with instant points redemption. However, the room rates at Trident Hotels do vary.

  • Q27. Can I get a duplicate card if I have lost it or if it is damaged or stolen?

  • In the event of the membership card being lost or stolen, the member should inform the Trident Hotels contact center at +91 11 2389 0555 (operational 24 hours) and the replacement card will be sent without any charge.

  • Q28. I have lost my Trident Privilege Membership Card. What should I do?

  • In the event the membership card is lost or stolen, you should inform immediately by calling the Trident Hotels 24x7 Helpdesk at +91 11 2389 0555 to block your card against any misuse and issue you a replacement card. The membership card will not be blocked or replaced until you verify your account details.