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FAQs

Flexipay

  • Q1. What is Flexipay?

  • Flexipay is a facility offered to existing SBI Credit Cardholders to convert their big purchases into easy monthly instalments post the transaction is debited to card. The minimum Flexipay booking amount must be greater than or equal to Rs. 2,500. Cardholders can club multiple transactions of Rs. 200 and above done within 30 days to reach the Minimum Booking Amount. Please note that this facility is not available on cards that are flagged as delinquent or blocked.

  • Q2. How can I book Flexipay?

  • The Flexipay facility may be availed by an SBI Credit Cardholder through:

    • SBI Card Website (Click hereto watch demo)
    • SBI Card Mobile App
    • SBI Card Chatbot ILA
    • SBI Card WhatsApp Connect
    • SBI Card Helpline No. 1860 180 1290, 39 02 02 02 (prefix local STD code)

    Your request to convert your transactions into Flexipay will be processed within 5 working days. We will also send you a confirmation SMS on your Registered Mobile Number.

  • Q3. Can I convert all my card transactions into Flexipay?

  • You can convert transactions that meet the following criteria into Flexipay:

    • Retail purchases done using your SBI Credit Card
    • Transactions done within the last 30 days
    • Transactions whose value is Rs. 200 and above. This may vary in case of specific offers.
    • Multiple retail transactions, whose value is Rs. 200 and above can be converted into a single plan. This may vary in case of specific offers.
    • The Minimum Booking Amount for Flexipay is Rs. 2,500.

    You cannot convert the following transactions to Flexipay

    • Interest, fees or any other charges levied on your card
    • Cash transactions
    • Individual transactions whose value is less than Rs. 200
  • Q 4. What is the minimum booking amount for Flexipay?

  • The minimum booking amount for Flexipay is Rs. 2,500. This may vary in case of specific offers.

  • Q5. What is the interest rate applicable for Flexipay?

  • The interest rate applicable on Flexipay might vary from time to time. You can visit our website and refer to the TnC for the same athttps://www.sbicard.com/en/tnc.page#terms#flexipay. Alternatively, you can also login to our Mobile App or callSBI Card Helplineto know about the interest rates.

  • Q6. Are there any processing charges for booking Flexipay?

  • Yes, a one-time Processing Fee might be applicable on Flexipay booking. The same shall be communicated to you at the time of availing the facility.

  • Q7. What are the different tenures available for booking Flexipay?

  • Flexipay can be booked for a period of 3, 6, 9, 12, 18 or 24 months. A tenure of 36 months is also available for select booking amounts. Please visit SBI Card Website and refer TnC for the same athttps://www.sbicard.com/en/tnc.page#terms#flexipayor login to our Mobile App for details.

  • Q8. How do I know how much Flexipay amount I can book?

  • Flexipay can be booked for a minimum amount of Rs 2,500. The maximum amount would be determined basis your retail plan balance at the time of booking.

  • Q9. I am an add-on cardholder. Can I book Flexipay on my card?

  • No, Flexipay can only be booked on a primary card.

  • Q10. How and when would the Flexipay installment be billed?

  • Flexipay installments would be billed as part of the monthly card statement. The first installment would reflect in the first card statement generated after you have booked Flexipay.

  • Q11. Can I cancel or pre-close my Flexipay request?

  • You can place a request for cancellation by calling the SBI Card Helpline. If the cancellation request is placed within 30 days of booking, no charges would be levied on the card account.

    In the event of cancellation request being placed post 30 days of booking, a Foreclosure Fee of 3% of the outstanding principal would be levied on the account (+ applicable taxes, if any)

    For all Flexipay foreclosures, interest will either be debited/ credited basis the foreclosure request date, billing date, booking confirmation date and payment due date and will be added to the Foreclosure Charges. For more details, please refer to Flexipay TnC athttps:// sbicard.com/en/tnc.page#terms#flexipay

  • Q12. How is interest calculation done when customer opts for Flexipay ?

  • For bookings done on and after 28 November 2024, the interest amount chargeable in the first EMI will be calculated for the period between Plan Open date and Payment Due Date (PDD), as per the credit card statement cycle. From second EMI onwards, interest will be levied for a 30-day period, from one PDD to the next PDD. Hence, the first EMI amount may be different from subsequent EMI amounts.

    a. If the difference between Plan Open date and first bill Payment Due Date as per the credit card statement cycle is more than 30 days: First EMI amount will be more than subsequent EMI amounts.

    b. If the difference between Plan Open date and the first bill Payment Due Date as per the credit card statement cycle is equal to 30 days: First EMI amount will be equal to subsequent EMI amounts.

    c. If the difference between Plan Open date and the first bill Payment Due Date as per the credit card statement cycle is less than 30 days: First EMI amount will be less than subsequent EMI amounts.

    For more details, please refer to Flexipay TnC athttps://www.sbicard.com/en/tnc.page#terms#flexipay

    *Note – The above details are subject to change as per SBI Card Internal Policy. *