Frequently Asked Questions about YONO

Q1. What is “YONO”?

YONOis an initiative by SBI to bring all of its joint venture’s customer through digital technology “YONO Mobile App” and “YONO website”. YONO stands for “You Only Need One”.

Using YONO App & website, customer can integrate all his products & servic from SBI bank account, SBI Card, SBI Mutual Fund, SBI Life Insurance, SBI General Insurance, SBI Securities.

Q2. Is it mandatory to have SBI bank account number to use YONO web & app?

Yes, A user must have SBI bank account number to use YONO Web/App. A user can login using ATM card details as well, He needs to keep his registered mobile number with him as OTP would be sent on that number.

Q3. Can a user who only have SBI Card but do not have SBI bank account use YONO?

No, you cannot use other bank account as well to pay SBI credit card bill.

Q4. Can a customer make the payment through YONO by SBI 24*7?

Yes.

Q5. If transaction got decline, whom I need to contact?

You can contact your branch for further details.

Q6. Payment was successful but not posted on card?

Customer need to contact with us (SBI CARD) with payment details.

Q7. Having trouble while login YONO app or webpage?

Please contact YONO by SBI support team at feedback.yono@sbi.co.in

Q8. What is the TAT for YONO payment?

YONO payment is Instant.

Q9. If customer has made the payment on wrong SBI Credit Card.

Customer need to contact SBI Card helplinefor the payment on correct card.

Pay with YONO