Manage your account on the go with the SBI Card Mobile App

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Have Questions

  • Q1: How can I get a username and password to access my SBI Card account?

  • In order to access your SBI Card online account, you need to register with sbicard.com. Follow these simple steps to register:

    If you do not have a user ID, click here to register in 4 simple steps:

    • Go to sbicard.com and click on ‘First time user’ link
    • Enter your SBI Card no., CVV no. & Date of Birth
    • Your One Time Password (OTP) will be sent on your registered mobile no. & e-mail id. This OTP is valid for 30 min. or one successful usage
    • Enter your OTP correctly to set your user id & password and complete the registration process

    Click here to watch demo

  • Q2: How can I change mobile number or email ID through website/mobile app?

  • Step 1 Login to sbicard.com and click on'My Profile'
    Step 2 Click on 'Quick Contact’ , and then click on blue colored edit icon next to the right hand
    Step 3 Generate OTP and enter the OTP received on old registered number
    Step 4 Enter the new mobile number or new email Id and click on ‘Submit’

    Click here to watch demo

    To change mobile number/Email Id through mobile app 

    Log in to SBI Card mobile app and follow these steps:

    Step 1 Tap on ‘Menu’ tab on the top left hand side of the app screen
    Step 2 Go to ‘Quick Contact’ & click on yellow colored edit icon next to mobile number. Enter the right mobile number/email ID.
    Step 3 Generate OTP
    Step 4 Enter the OTP received on old registered number
    Step 5 Enter the new mobile number / Email ID and click on ‘Submit’

    Click here to download Mobile App

  • Q3: How can I generate/change transaction PIN for credit card?

  • You can generate transaction PIN for your credit card by using either our Website, Mobile Application or IVR.

    To generate transaction PIN through Website:
    Login to your online account and click on ‘My Account’ tab present on the left hand side menu and follow these steps:-

    • Click ‘Manage Pin’
    • Select the card for which pin needs to be changed
    • Click on ‘Generate OTP’
    • Enter the OTP
    • Enter the New PIN twice, and click submit

    To generate transaction PIN through Mobile App:
    Login to your account and click on ‘Service Requests’ option present on the left hand side menu and follow these steps:-

    • Step1 : Click ‘Manage Pin’.
    • Step2 : Select the card for which pin needs to be changed.
    • Step3 : Click on ‘Generate OTP’.
    • Step4 : Enter the OTP.
    • Step5 : Enter the New PIN twice, and click submit.

    To generate transaction PIN through IVR:
    Call on SBI Card Customer Helpline number: 1860 180 1290 or 39 02 02 02 (Prefix local STD Code)

    • Step 1. Choose option ‘6’ to generate PIN
    • Step 2. Enter the 16 digit SBI card number, DOB in DD MM YYYY & Card expiry date in MM YY format
    • Step 3. Enter the 6 digit OTP received on your registered mobile number or email address
    • Step 4 . Choose a 4 digit PIN number and re-confirm
    • Step 5. You will get a confirmation message on the IVR itself

    To generate transaction PIN of your Add-on Card through IVR:

    • Step 1. Enter the 16 digit SBI Add-on Card number and DOB in DD MM YYYY of the Primary Card holder and the Add-on Card expiry date in MM YY format
    • Step 2. Choose option 6 to Generate PIN
    • Step 3. Enter the 6 digit OTP received on your registered mobile number or email address of the Primary Cardholder
    • Step 4 . Choose a 4 digit PIN number and re-confirm
    • Step 5. You will get a confirmation message on the IVR itself
  • Q4: How can I check my Credit Card Outstanding and available credit limit?

    • WEBSITE: Login to your SBI Card account through sbicard.com and check the ‘Current Outstanding’ in Account Summary section.
    • APP: Log into the SBI Card Mobile App and check the ‘Total Outstanding’ under the Summary Tab. Click Here to download.
    • SMS: SMS BAL where XXXX = Last 4 digits of your SBI Card or TATA Card number to 5676791 from your registered mobile number
    • EMAIL: Write to us at sbicard.com/email
    • Call us on our helpline number to check the details.
  • Q5: How do I make payments to my SBI card?

  • You can make the payment for your SBI Card in a number of ways. The various modes of payment are:

    Online

    • NEFT Payment
    • National Automated Clearing House
    • SBI Auto Debit
    • Paynet-Pay Online
    • SBI Mobile Banking
    • Debit Card
    • Pay via Mobile App
    • Visa Credit Card Pay
    • Online SBI
    • Electronic Bill Payment

    Offline

    • Over the Counter Payment
    • SBI ATM
    • Electronic Drop Box
    • Manual Drop Box

E-mail

Click here to Email Us your query, concern or feedback

Missed Call Service

Missed Call Service

Get details of your SBI Credit Card account on your registered mobile number via SMS using Missed Call Service

Benefits Balance Transfer

Address

Correspondence: SBI Card, P.O. Bag 28, GPO, New Delhi – 110001
Head office: SBI Card, Correspondence Department, DLF Infinity Towers, Tower C, 10-12 Floor, Block 2, Bldg 3, DLF Cyber City, Gurgaon – 122002, Haryana, India
Other Locations

Benefits Balance Transfer

Twitter

Connect with us on Twitter @SBICard_Connect

 

Benefit Balance Transfer

Phone

To get in touch with our Customer care

Click Here

Benefit Balance Transfer

Phone

Dial 39 02 02 02  (prefix local STD code), 1860 180 1290
or 1800 180 1290 (toll free)

IVR Process Flow

benefits balance transfer

SMS

Click to know your account information using Simply SMS services

Click Here

benefits balance transfer

SMS

SMS HELP to 5676791 from your registered mobile to get your account information using Simply SMS services.SMS PROBLEM to 9212500888 and get a call back from us within 24 hours

Benefits Balance Transfer

Fax

Fax us your document and SBI Card application

Click Here

Benefits Balance Transfer

Fax

Fax us your documents and SBI Card application at
0124-2567131

Benefit Balance Transfer

IRCTC SBI Credit Card Helpline

Click to know IRCTC SBI Credit Card Helpline

Click Here

Benefit Balance Transfer

IRCTC SBI Credit Card Helpline

From all phones: Dial 39 02 12 12 (prefix local STD code)
1800 180 1295

Email Us

Get in touch with us for a query or feedback. We will be happy to help you.

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Mailing us for the first time?

Send us an e-mail for your request/query/complaint using the below link. Each interaction you have with us can be referred to with a unique Interaction ID, which would be sent to your registered mobile no. You will get our responses in your login account on sbicard.com as well as on your registered email id.

Email Us

Not satisfied with the response?

Visit our Grievance Redressal Options below.

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Mailing us for the first time?

Send us an e-mail for your request/query/complaint using the below link. Each interaction you have with us can be referred to with a unique Interaction ID, which would be sent to the mobile no. mentioned by you in the interaction. You will get our responses on the email id mentioned by you in the interaction.

Email Us

Not satisfied with the response?

Visit our Grievance Redressal Options below.

 

Grievance Redressal


To register your complaints, use any of the following options as per your convenience. We put in our best efforts to resolve every matter reported to us within the stipulated timelines. However, in case we require more time to appropriately resolve your concern, we shall keep you posted on the developments.

Call Us

Dial 1860 180 1290, 39 02 02 02(Prefix local the STD code)
or 1800 180 1290 (toll free)

Our executives are available 8 AM - 8 PM from Monday to Saturday

Write To Us

Manager- Customer Services

SBI Cards & Payment Services Pvt.Ltd.
DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,
Gurgaon -122002(Haryana) India.

Escalate a Query

If you are not satisfied with our response to your online Interaction: Escalate your Interaction.

Escalation Matrix

Click here to see our Escalation Matrix and other options.

We put in our best efforts to resolve every matter reported to us within the stipulated timelines. However, in case we require more time to appropriately resolve your concern, we shall keep you posted on the developments.

Grievance Redressal Officer:

Name

Designation

Address

Ms. Rupali Bhardwaj

Principal Nodal Officer

DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana) India.

Walk-in Desk Address

Click here to know Walk-in Desk Address

 

Lost or Stolen Cards

Contact us immediately in case of a card loss or suspect of some fraudulent activity

  • Log on to sbicard.com and instantly block your card by clicking on ‘Block Lost \Stolen Card’
  • SMS BLOCK XXXX to 5676791 from your registered mobile no. (XXXX = Last 4 digits of your SBI Card)

Call us-

Dial 1860 180 1290, 39 02 02 02
(Prefix local STD code)
or 1800 180 1290 (toll free)

If you have lost your SBI Corporate Card or need cash outside India, call 24X7 Visa toll-free helpline number for emergency card related assistance within 3 working days*.

  • This is a complimentary facility available to SBI Corporate Card members.
  • The replaced emergency cards have a validity of 30 days. Call the SBI Card helpline upon return to India.
  • Cash disbursement is available, only if cash facility is applicable on your card.

*The emergency card replacement facility is provided by Visa and the terms of use are regulated by the Visa Operating Regulation. For more details log on to corporate.visa.com

The Banking Ombudsman Scheme 2006

We are covered by the Banking Ombudsman Scheme, 2006 of the Reserve Bank Of India. If within 30 days of lodging a complaint with us, you do not get a satisfactory response, and wish to pursue other avenues for grievance redressal, you may approach the Banking Ombudsman appointed by the Reserve Bank Of India.

Scheme Details

Download PDF

To contact nearest banking ombudsman

Download PDF
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