Get in touch with us for a query or feedback. We will be happy to help you.
Dial 39 02 02 02 (prefix local STD code), 1860 180 1290
or 1800 180 1290 (toll free) - from BSNL/MTNL only
IVR Process Flow
SMS HELP to 5676791 from your registered mobile to get your account information using Simply SMS services.SMS PROBLEM to 9212500888 and get a call back from us within 24 hours
Mail us your query, concern or feedback at
Fax us your documents and SBI Card application at
Correspondence: SBI Card, P.O. Bag 28, GPO, New Delhi – 110001
Head office: SBI Card, Correspondence Department, DLF Infinity Towers, Tower C, 10-12 Floor, Block 2, Bldg 3, DLF Cyber City, Gurgaon – 122002, Haryana, India
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From all phones: Dial 39 02 12 12 (prefix local STD code)
1800 180 1295 (from BSNL/MTNL lines)
Contact us immediately in case of a card loss or suspect of some fraudulent activity
Dial 1860 180 1290, 39 02 02 02
(Prefix local STD code)
or 1800 180 1290 (toll free)
If you have lost your SBI Corporate Card or need cash outside India, call 24X7 Visa toll-free helpline number for emergency card related assistance within 3 working days*.
Use any of the following options and register your complaint
To register your complaints, use any of the following options as per your convenience.
Dial 1860 180 1290, 39 02 02 02(Prefix local the STD code)
or 1800 180 1290 (toll free)
Our executives are available 8 AM - 8 PM from Monday to Saturday
Manager- Customer Services
SBI Cards & Payment Services Pvt.Ltd.
DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,
Gurgaon -122002(Haryana) India.
firstname.lastname@example.org (along with your 16 Digit SBI Credit Card number & contact number/s in the Subject Line).
We will respond to you within 5 working days of receiving your email and 7 working days of receiving your letter.
In case you are not satisfied with the response from Helpline or email@example.com , you can email us (along with the complaint Number) at
Nodalofficer@sbicard.com or write to:
Nodal Officer, SBI Cards
PO Bag 28- GPO, New Delhi-110001
We will respond to you within 8 working days of receiving your communication.
In case you think that your concern is unresolved by us within the time specified, or you are not satisfied with the resolution offered, you may address your concern to Customer Services Head at CustomerServiceHead@sbicard.com.
Further in case you do not get satisfactory response you may also approach our Chief Executive Officer at CEO@sbicard.com.
We put in our best efforts to resolve every matter reported to us within the stipulated timelines. However, in case we require more time to appropriately resolve your concern, we shall keep you posted on the developments.
Mr. Saurabh Gaur
DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana) India.
Click here to know Walk-in Desk Address
We are covered by the Banking Ombudsman Scheme, 2006 of the Reserve Bank Of India. If within 30 days of lodging a complaint with us, you do not get a satisfactory response, and wish to pursue other avenues for grievance redressal, you may approach the Banking Ombudsman appointed by the Reserve Bank Of India.
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To contact nearest banking ombudsmanDownload PDF