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Our Values and Culture
A culture of learning and development
Act with integrity
We do what is right, not what is easiest. We are honest and ethical in all that we do, at all times and in every situation.
Earn Trust
We honour our commitments. To customers, to employees, to partners and to society. We say what we mean and we mean what we say.
Respect for All
We treat others as we expect to be treated; with respect, dignity and honour. Especially when things go wrong.
Lead with Courage
We challenge convention and pursue our convictions. Irrespective of the outcome, we always own our decisions and choices.
Customer First
Customers are at the heart of all our choices. We understand that we exist because of our customers and the privilege to serve them has to be earned every day.
Talent development
We hire high potential people and invest in their growth. SBI Card has a culture of continuous learning. Our training programs are thoughtfully designed to enable employees to enhance their skills and reach their full potential. We invest in employees’ education, and combine it with coaching and mentoring opportunities. Frequent leadership interactions further help to ensure well rounded professionals all around us.
Approach towards learning
Our approach to learning is guided by our commitment to enhance the leadership qualities in SBI Card employees. The learning processes also facilitate alignment to our core values. Our learning programs include world class leadership, functional and business specific trainings to our employees. Employees also get opportunities to develop new skills and deliver in competitive environment by working on various cross functional projects as well.
Career path
Developing and defining the career path for employees is deep rooted in the culture of SBI Card. We have well defined processes that can help employees proactively plan their career. Pathfinder, our career path guide, helps employees to find the right opportunities and create a personalized career plan. It provides guidance on various enablers that employees can leverage to realise their aspirations.
Fair employment practices
SBI Card strongly believes in fair employment practices. We are committed to prohibit all forms of discrimination against our employees and provide them with equal and fair treatment. We follow the detailed guidelines drafted as part of our fair employment practices as the basis of our effort towards ensuring equal opportunities for all our employees.
Diversity focus
At SBI Card, we are committed to diversity and inclusion. We believe that diversity is a journey and we will continue to evolve and align practices to provide inclusive opportunities. Our diversity programs focus on gender diversity and creating opportunities for the differently abled. It is our constant endeavor to foster greater levels of inclusion by extending the diversity programs to include a more diverse workforce.
Anita Monga, Vice President – Risk Management
It's inspiring to work for a company that honestly wants to do right for its customers and employees and that is one of my many reasons to be associated with SBI Card for the past 2 decades.
I joined SBI Card as an associate in Pune and was truly scared to step into the corporate world! After I got married, I took a transfer to Gurugram office since then there has been no looking back as I brought up my two children, now teenagers beautifully alongside my career as I gradually scaled heights along with the growth of the company. This was all possible only with the support and flexibility this organization has provided. The culture of care and commitment is indeed praiseworthy and is reinforced from the top-down, as it starts with the senior management team. The leadership team here is a group of people who are refreshingly down-to-earth, approachable, and caring.
SBI Card gives immense opportunities to exercise our abilities, reaffirm ourselves and contribute towards the growth of the organization. I am privileged to work for SBI Card which supports us in setting our professional goals and guides us in our careers.
Indeed, I feel very proud to be one of the oldest employees at SBI Card!
Sweta Palan, Deputy Vice President – Open Market & Corporate Sales
It has only been 13 years and I have had the opportunity to perform in 3 challenging roles and have had the unique opportunity to grow and develop under 7 dynamic leaders. It has been a very exciting journey and SBI Card has helped in breaking the glass ceiling.
The organization has offered seamless support in self-development, role enhancement, career growth and encouragement through reward & recognition, Work Life Balance. I would love to serve the organization with the same zeal for probably another decade!
Proud to be a part of SBI Card!
Abhishek Srivastava, Assistant Vice President – Customer Services
It has been an exuberating journey with SBI Card for the past 8 years. I assumed two different functions, two different locations, multiple assignments starting from field agency management, call center management and transition of a call center. These projects proved to be an enriching experience vis-a-vis learning and growth.
From managing a small collection agency to managing a big team of full-time employees I met with individuals who displayed great zest and were ready to go that extra mile to support business deliverables.
The values and culture of the organization ensure that employees are always empowered to take decisions or raise their voices without any fear.
Ajay Pandey, Senior Manager – Banca Sales
A career of 8 years in SBI Card has been so glorious that a book can be published on it. I must say the uniqueness about the organization is the sheer sense of camaraderie; and the true care behind that. Respect for all environments here gives a strong reason to perform.
During my journey, I have seen people being rewarded for their efforts along with my own growth. I established 5 centers individually in different cities of the east region only with a strong culture of trust, decision-making authority, opportunity to learn from mistakes & accepting individual ideas into business development. The opportunity given at each step was so fascinating that work has become life’s beautiful gift. Employees come here to perform which gradually creates momentum for further enhancement and growth for the company as well as individuals.
Prity Kadamb, Manager – Customer Services
My journey of 6 years with the SBI Card is full of inspiration and learning. I joined SBI Card in 2016 as Assistant Manager and was later promoted to Manager. Currently, I am handling the Social Media Team, and each day is a new day, full of challenges and possibilities. I feel proud to be associated with an organization that is continuously focusing on enhancing customer experience as well as Employee care. I am grateful for all the support I have received at SBI Card to grow and prosper as a professional.
Tania Banerjee, Manager – Collections
Seven years with SBI Card has been truly a journey of learning and empowering with the core values. With a culture that encourages imagination and innovation at work, one does not just create change but lives the change every day.
I have had the good fortune of working with various functions like Operations and Collections within the organization. The opportunities provided me with the much-needed impetus to grow as a professional and imbibe critical skills that accelerate one towards excellence. SBI Card offers you the wings you need to fly high as a professional.