Manage your account on the go with the SBI Card Mobile App

Install
FAQs

 

Update Contact Details

  • Q1. How can I update my address in the Credit Card Account?

  • You may update your current residence address using any of the below options:-

    • Website: Please click here to login to sbicard online and update your current residence address instantly. Click here to view demo
    • SBI Card Mobile App: You can also use our SBI Card Mobile App to update your current residence address, click here to download our SBI Card Mobile App
    • E-mail: You can also write an e-mail with a copy of self-attested KYC document at sbicard.com/email.
    • Courier: Kindly enclose your current residence address proof and e-mail it along with the declaration form to the email ID addressproof@sbicard.com from your registered e-mail id. You may also courier it at the postal address given below:

                   SBI Card - KYC Address Change
                   SBI Cards & Payment Services Pvt. Ltd.

                   DLF Cyber City, Tower-C, Block 2, 12th Floor
                   Building 3, DLF Infinity Towers, Gurgaon-122002 (Haryana)

    You can download the Address Change Declaration Form from here

    Click here to see the list of KYC documents

  • Q2. What are KYC documents and why should I submit the same on updating my contact details?

  • As per the ‘Know Your Customer’ guidelines issued by the Reserve Bank of India (RBI), a valid proof of address is required to be submitted every time there is a change of address, within 6 months from the date the address is updated in the account. To comply with the same, you are required to submit self-attested copy of the KYC documents. Please click here to know the list of KYC documents.

  • Q3. How can I change my communication address?

  • Communication address can be either your Residential address or Official address.

    In order to set any of these as communication address through website - Log on to sbicard.com> My profile > Address >  Go to the address that you want to choose as communication address and click on “Set as communication address”. Alternatively, you can write us at sbicard.com/email or call us at our helpline.

  • Q4. How do I update or correct my name or date of birth on my credit card account?

  • To update or correct your name or date of birth on your credit card account, please provide self-attested copy of KYC documents. To know the list of KYC documents click here.

    To submit your KYC documents online, Click here.

    Alternatively, you can also call us at our helpline to get your name and date of birth changed.

  • Q5. How to change mobile number or email ID through website/ mobile app/ Chatbot ILA?

  • Website:

    Step 1 Login to sbicard.com and click on 'My Profile'
    Step 2 Click on 'Quick Contact’ , and then click on blue colored edit icon next to the right hand
    Step 3 Enter the new mobile number or new email Id
    Step 4 Generate OTP and enter the OTP received on old registered number
    Step 5 Click on ‘Submit’

    Click here to watch demo

    Mobile app:

    Log in to SBI Card mobile app and follow these steps:

    Step 1 Tap on ‘Menu’ tab on the top left hand side of the app screen
    Step 2 Go to ‘My Profile’ & click on yellow colored edit icon next to mobile number.
    Step 3 Enter the new mobile number/email ID.
    Step 4 Generate OTP
    Step 5 Enter the OTP received on old registered number & click on ‘Submit’

    Alternatively, you can also change your mobile number through Chatbot ILA 

    Log in to Chatbot ILA with your SBI card Online User ID & Password and follow these steps:

    Step 1 Ask query “How to change mobile number”
    Step 2 Click on ‘Update Mobile Number’
    Step 3 Enter the right mobile number and Click on ‘Update Mobile Number’
    Step 4 Enter the OTP received on your registered Mobile Number and Click on ‘Submit’

    To change Email Id through Chatbot ILA 

    Log in to Chatbot ILA and follow these steps:

    Step 1 Ask query “How to change Email ID”
    Step 2 Click on ‘Update Email Address’
    Step 3 Enter the right Email Address and Click on ‘Update Email Address’
    Step 4 Enter the OTP received on your registered mobile number and Click on ‘Submit’

  • Q6. Can I set my official address as communication address?

  • Yes, you can also set your official address as communication address. To do so,
    Log in to sbicard.com > My profile > Address > Official address and click on “Set as communication address”
    Alternatively, you can write to us at sbicard.com/email or call us at our helpline.

  • Q7. How to Change home/office landline number?

  • Home/office landline number can be changed using below options:-

    Website :- Click here to change/update the landline number instantly though website and follow simple steps

    Step 1 Log on to sbicard.com
    Step 2 Click  to “ My Profile” on the left hand
    Step 3 Click on “Address” and choose residential or office address (Where you want to update landline number)
    Step 4 Update new landline number
    Step 5 Generate and enter OTP sent on registered mobile number
    Step 6 Click on “Submit”

    Alternatively, you can also write to us at sbicard.com/email or call us at our helpline.

  • Q8. How can I update my International Mobile Number?

  • We hereby inform you that you may login to your website account at sbicard.com with the help of your User ID & Password to update your International Mobile Number.

    Alternatively, you can also update your International mobile number through Chatbot ILA 

    Log in to Chatbot ILA with your SBI card Online User ID and Password and follow these steps:

    Step 1 Ask query “How can I update my International Mobile Number?”
    Step 2 Click on ‘Update International Mobile Number’
    Step 3 Enter the right International mobile number and Validity period. Click on ‘Submit’
    Step 4 Enter the OTP received on your registered Mobile Number and Click on ‘Submit’

  • Q9. How long my international number would be valid in SBI Card?

  • Your international mobile number would be valid for 90 days.