Update Contact Details

You may update your current residence address using any of the below options:-

• Website: Please click here to login to sbicard online and update your current residence address. Click here to view demo
• SBI Card Mobile App: You can also use our SBI Card Mobile App to update your current residence address, click here to download our SBI Card Mobile App
• E-mail: You can also write an e-mail with a copy of self-attested KYC document at addressproof@sbicard.com.
• Courier: You may also courier it at the postal address given below:

               SBI Card - KYC Address Change
               SBI Cards & Payment Services Ltd.
               DLF Cyber City, Tower-C, Block 2, 12th Floor
               Building 3, DLF Infinity Towers, Gurgaon-122002 (Haryana)

You can download the Address Change Declaration Form from here

Click here to see the list of KYC documents

For any change in Current Residential Address cardholders are required to submit their current residential address proof on the card account. Please click here to know the list of KYC documents.

Communication address can be either your Residential address or Official address.

In order to set any of these as communication address through website - Log on to sbicard.com> My profile > Address >  Go to the address that you want to choose as communication address and click on “Set as communication address”. Alternatively, you can write us at sbicard.com/email or call us at our helpline.

To update or correct your name or date of birth on your credit card account, please provide self-attested copy of KYC documents. To know the list of KYC documents click here.

To submit your KYC documents online, Click here.

Alternatively, you can also call us at our helpline to get your name and date of birth changed.

Website:

Step 1 Login to sbicard.com and click on 'My Profile'
Step 2 Click on 'Quick Contact’ , and then click on blue colored edit icon next to the right hand
Step 3 Enter the new mobile number or new email Id
Step 4 Generate OTP and enter the OTP received on old registered number
Step 5 Click on ‘Submit’
Step 6 You will receive a call from SBI Card Representative within 2 working days to process your request.

Click here to watch demo

Mobile app:

Log in to SBI Card mobile app and follow these steps:

Step 1 Tap on ‘Menu’ tab on the top left navigation panel.
Step 2 Go to ‘My Profile’ & click on yellow colored edit icon next to mobile number.
Step 3 Enter the new mobile number/email ID.
Step 4 Generate OTP
Step 5 Enter the OTP received on old registered number & click on ‘Submit’
Step 6 You will receive a call from SBI Card Representative within 2 working days to process your request.

IVR:

Step 1 Enter the NEW Mobile Number.
Step 2 Generate OTP
Step 3 Enter the OTP received on your existing Mobile Number on IVR

Alternatively, you can also change your mobile number through Chatbot ILA 

Log in to Chatbot ILA with your SBI card Online User ID & Password and follow these steps:

Step 1 Ask query “How to change mobile number”
Step 2 Click on ‘Update Mobile Number’
Step 3 Enter the right mobile number and Click on ‘Update Mobile Number’
Step 4 Enter the OTP received on your registered Mobile Number and Click on ‘Submit’
Step 5 You will receive a call from SBI Card Representative within 2 working days to process your request.

To change Email Id through Chatbot ILA 

Log in to Chatbot ILA and follow these steps:

Step 1 Ask query “How to change Email ID”
Step 2 Click on ‘Update Email Address’
Step 3 Enter the right Email Address and Click on ‘Update Email Address’
Step 4 Enter the OTP received on your registered mobile number and Click on ‘Submit’

You may also write to us from your registered E-mail ID along with the below mentioned documents.

• Written request for contact detail change mentioning your 16-digit card number
• KYC document(s)

*Please ensure any of the documents be self-attested to process your request.

Would request you to send the scanned documents via E-mail at contactchange@sbicard.com

or send the physical documents at following address:

SBI Card Payment & Services Ltd, P.O. Bag No 1, DLF Qutab Enclave PO Gurgaon – 122002 (Haryana)

Further, we wish to inform you that now request for Contact details change at our Walk-in service desks. Submit your request along with relevant KYC document(s) and duly signed request letter mentioning your 16-digit SBI Credit Card number or account number. To find your nearest SBI Card Walk-In service desks, refer the list enclosed.

Please note that, in case of physical documents received through Walk-In desks, at least one of the documents should be self-attested.

Yes, you can also set your official address as communication address. To do so,
Log in to sbicard.com > My profile > Address > Official address and click on “Set as communication address”
Alternatively, you can write to us at sbicard.com/email or call us at our helpline.

Home/office landline number can be changed using below options:-

Website :- Click here to change/update the landline number instantly though website and follow simple steps

Step 1 Log on to sbicard.com
Step 2 Click  to “ My Profile” on the left hand
Step 3 Click on “Address” and choose residential or office address (Where you want to update landline number)
Step 4 Update new landline number
Step 5 Generate and enter OTP sent on registered mobile number
Step 6 Click on “Submit”

Alternatively, you can also write to us at sbicard.com/email or call us at our helpline.

We hereby inform you that you may login to your website account at sbicard.com with the help of your User ID & Password to update your International Mobile Number.

Alternatively, you can also update your International mobile number through Chatbot ILA 

Log in to Chatbot ILA with your SBI card Online User ID and Password and follow these steps:

Step 1 Ask query “How can I update my International Mobile Number?”
Step 2 Click on ‘Update International Mobile Number’
Step 3 Enter the right International mobile number and Validity period. Click on ‘Submit’
Step 4 Enter the OTP received on your registered Mobile Number and Click on ‘Submit’

Your international mobile number would be valid for 90 days.