Manage your account on the go with the SBI Card Mobile App

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Faqs

 

Mobile App

  • Q 1. How can I download the SBI Card mobile application?

  • You can download the SBI Card mobile application on your iOS, Android and Windows devices through the Apple App Store, Google Play or the Nokia Lumia Marketplace respectively.

  • Q 2. What are the platforms on which the SBI Card mobile app is available?

  • The SBI Card mobile app is currently available on the iOS & Android platforms. You can download the app on your phones or tablets.

     

  • Q 3. I have downloaded the SBI Card mobile application. How can I access it?

  • To access the SBI Card mobile app on your smart phone or tablets , login using your SBI Card Online user ID and password. You will need data access or internet connection on your device to use this application.

    If you have still not created your SBI Card Online user ID and password, just download SBI Card App or visit sbicard.com and follow the steps given below to register.

    • Step 1: Click on the ‘First time user link’.
    • Step 2: Provide your card details, CVV number and date of birth and click on ‘Proceed’. You will now receive a one-time password (OTP) on your registered mobile number.
    • Step 3: Please fill in the OTP in the space provided and press ‘Proceed’ again.
    • Step 4: The system will ask you to set your user ID and assword. Fill in the details and click on ‘Confirm’.

    Your username and password is generated. You can use these credentials to access the SBI Card Mobile app

  • Q 4.I have forgotten my SBI Card Online user ID and password, how can I access the app now?

  • You can re-set your login credentials for SBI Card Online through Mobile App by clicking on the ‘Forgot My Login Details’ link.

    You can reset your password or unlock your account by following the steps, given below:

    • Step 1: Log on to SBI Card Mobile App.
    • Step 2:Go to ‘Forgot My Login Details’ and enter your credit card number, CVV number and date of birth and click on ‘Proceed’. You will now receive a one-time password (OTP) on your registered mobile number.
    • Step 3: : Enter the OTP in the space provided and click on ‘Proceed’ again.
    • Step 4: You will now be redirected to change password page. Set your new password and continue to log on to the SBI Card mobile app with your new credentials.
  • Q 5. What are the services that I can avail while using the SBI Card mobile application?

  • You can view the following information related to your SBI Card through the SBI Card mobile application:

    Account summary

    Unbilled transactions

    Card statement for the last 12 months

    Payment history for the last 6 months

    Reward point summary

    Offers and rewards

    Make S2S bookings

    Redeem reward points

    Access E-STORE to make travel bookings

  • Q 6. Is the SBI Card mobile application safe to use?

  • The SBI Card mobile application is completely secure and safe to use:

    No information during your browsing session is stored on your mobile phone or SIM card. So even if your phone is lost or stolen, your account is absolutely secure and cannot be compromised

    Only you can login to your account with your user ID and password. Unless you share your login credentials with someone else, no one can login and access your account

    All sensitive information is 256-bit SSL protected

    All card and account numbers or other sensitive information is masked when displayed on the SBI Card mobile App

    If you have entered your password incorrectly for three consecutive times, your username will be blocked and you will not be able to access your SBI Card online account. Please call SBI Card helpline at 39020202 or 1860 180 1290  to unlock your account

  • Q 7. What is MPIN?

  • MPIN is your 4 Digit PIN that can be used to login to your account on SBI Card Mobile App.

  • Q8. Can I use my Card PIN for login?

  • No. You need to create a separate 4 digit MPIN to login to your account on SBI Card App. For security reasons, your MPIN should be different from your Card PIN.

  • Q9. How can I set up MPIN?

  • When you login to your SBI Card Mobile App for the first time, you will be asked to set up your 4 digit MPIN.

    You can also change your MPIN by visiting ‘App Settings’ inside the Hamburger Menu (≡) and click on Manage MPIN.

  • Q10. I do not remember my quick login MPIN. How do I reset my MPIN?

  • Please follow the below steps to change/ reset your MPIN:

    • Login to your account on SBI Card App using Password option
    • Visit ‘App Settings’ inside the Hamburger Menu (≡)
    • Click on ‘Manage MPIN’ and enter the new MPIN

    In case you have forgotten your password, please click on ‘Forgot my login detail’ link to reset your password.

  • Q11 What is Samsung Pay?

  • Samsung Pay is a secure and easy-to-use mobile payment service which can be used to make purchases nearly everywhere. Samsung Pay allows you to pay with your SBI credit cards using your compatible Samsung phone.

    Compatible devices for using Samsung Pay are:

    Galaxy S8+, Galaxy S8, Galaxy S7 edge, Galaxy S7, Galaxy S6 edge+, Note 5, Galaxy A7 (2017), Galaxy A5 (2017), A5 (2016), A7 (2016), Galaxy A9 Pro and Galaxy J7 Pro

  • Q12. Why should I use Samsung Pay?

  • Samsung Pay offers a simple, secure and convenient payment experience that makes checkout fast and easy by allowing you to make purchases with a single touch using your SBI credit card and the eligible device

  • Q13. Which all SBI credit cards are eligible for Samsung Pay?

  • All SBI credit cards except for Corporate and add-on cards

  • Q14. Can I enroll the same SBI card on more than one device using Samsung Pay?

  • Yes, it can be done. Please note each time you add your card on a new device, complete registration process will be followed

  • Q15. How to register my SBI card on Samsung Pay?

    • Open your Samsung Pay app on your phone
    • Select “Add Card”
    • Scan your SBI credit card using Samsung Pay. Alternatively, you can enter your card details manually.
    • Read, understand and accept the Terms and Conditions.
    • You will receive a Onetime password (OTP) via SMS on your registered mobile number, which you will need to enter to authenticate yourself.
    • Once verification is completed and approved, your SBI credit card will be available for payment via the phone.
  • Q16. How to pay using Samsung Pay

    • Open your Samsung Pay by either swiping-up from the home button of the compatible Samsung device or opening the Samsung Pay app from the home screen.
    • Select the SBI credit card you want to pay with
    • Verify your fingerprint to authorize the transaction. Alternatively, you can enter your 4-digit Samsung Pay PIN
    • Place the device next to the mag stripe slot on the terminal and authenticate via SBI credit card PIN once prompted by the terminal
  • Q17. What should I do if my device gets lost?

  • In case of device lost scenario, please call up our call center to block all the cards activated on Samsung Pay on that device. Dial 39 02 02 02  (prefix local STD code), 1860 180 1290 or 1800 180 1290 (toll free).