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Faqs

 

CIBIL Related Issues

  • Q1. Why my name reflects in CIBIL?

  • We would like to share that in terms of the credit card agreement, we are authorized to disclose information related to your credit card account to a credit bureau (CIBIL). Also, CIBIL is not authorized to provide any information on individual accounts to the public other than authorized credit institutions, unless authorized by the contributing credit institution in writing.

    We are also advised that in terms of the Credit Information Companies (Regulation) Act, 2005 every credit institution (SBI Card) which is a member of the credit information company (CIBIL) is required to provide credit information (positive as well as negative) as requested by the credit information company on periodic basis, within such period as may be specified by the credit information company.

    Also with reference to the above-mentioned facts, the current status of the card account have been be updated in the CIBIL database.

    Please note your card account stands inactive for usage with no outstanding balance payable to us. Trust we have resolved your issue

    We assure you the best services at all time.

    Please feel free to contact us should you require any further assistance or clarification.

  • Q2. How can I remove Settled Flag from CIBIL?

  • Basis cardholder’s interest, we can offer to remit the amount reversed at the time of settlement to proceed with CIBIL Cleanup vide cheque or DD payable to SBI Cards Payments and Services Private Limited.