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Card Blocking & Unblocking

  • 1) Over utilization on your SBI Credit Card

  • In case you have exhausted the credit limit assigned on your card, your card may be blocked for further usage.

    How to unblock your card

    To unblock your card kindly make an immediate payment on your SBI Credit Card to bring your balance below your assigned credit limit. 

    To know your available limit, SMS AVAIL XXXX (XXXX=last 4 digit of your SBI Credit Card) and send it to 5676791. 

    To know your total outstanding, SMS BAL XXXX (XXXX=last 4 digit of your SBI Credit Card) and send it to 5676791. 

    To make payment, please CLICK HERE 

    For more information call our helpline.

  • 2) Irregular payments : First payment default

  • In case you have missed making payment of at least minimum amount due as of latest statement on your SBI Credit Card, your card may be blocked for further usage.

    How to unblock your card

    Kindly make an immediate payment of total outstanding balance/Total amount due (TAD) /Minimum amount due (MAD) as of latest statement on your SBI Credit Card account to get your card unblocked.

    To know your TAD/MAD, SMS BAL XXXX (XXXX=last 4 digit of your SBI Credit Card) and send it to 5676791.
    To know the status of your last payment, SMS PAYMENT XXXX (XXXX=last 4 digit of your SBI Credit Card) and send it to 5676791.
    To make payment, please CLICK HERE

    Impact on bureau score: Please note that delayed payments and non-payments may negatively affect your credit history. As a result your credit score may go down and may reduce your future chances to get credit. We request you to make regular payments to maintain good credit history and enjoy uninterrupted services on your SBI Card.

    For more information call our helpline

  • 3) Irregular payments : Up-to 3 consecutive payments default

  • In case you are not regular in making payments of your monthly dues despite repeated reminders, credit facility on your card may be temporarily withdrawn.

    How to unblock your card

    Kindly make an immediate payment of total outstanding balance/Total amount due (TAD) /Minimum amount due (MAD) as of latest statement on your SBI Credit Card account to get your card unblocked.

    To know your TAD/MAD, SMS BAL XXXX (XXXX=last 4 digit of your SBI Credit Card) and send it to 5676791.
    To know the status of your last payment, SMS PAYMENT XXXX (XXXX=last 4 digit of your SBI Credit Card) and send it to 5676791.
    To make payment, please CLICK HERE

    Impact on bureau score: Please note that delayed payments and non-payments may negatively affect your credit history. As a result your credit score may go down and may reduce your future chances to get credit. We request you to make regular payments to maintain good credit history and enjoy uninterrupted services on your SBI Card.

    For more information call our helpline.

  • 4) Irregular payments : 4-6 consecutive payments default

  • In case you are not regular in making payments of your monthly dues despite repeated reminders, credit facility on your card may be permanently withdrawn.

    How to unblock your card

    • Kindly make an immediate payment of total outstanding due on your SBI Credit Card account.
    • Post making the payment please call our helpline to register your request for account re-activation. Your case will be reviewed by us and we may consider your case for re-activation depending on your past credit performance.

    To know your total outstanding SMS BAL XXXX (XXXX=last 4 digit of your SBI Credit Card) and send it to 5676791.
    To make payment please CLICK HERE

    Impact on bureau score: Please note that delayed payments and non-payments may negatively affect your credit history. As a result your credit score may go down and may reduce your future chances to get credit. We request you to make regular payments to maintain good credit history and enjoy uninterrupted services on your SBI Card.
    For more information call our helpline.

  • 5) Written-off accounts : More than 6 consecutive payments default

  • In case your SBI Card account has been written-off, credit facility on your card will be permanently withdrawn and cannot be re-activated. However you can apply afresh for our Unnati Card, in case you fulfill the following eligibility criteria:

    1. You should pay the complete outstanding balance on your SBI Card
    2. You should be an account holder of State Bank of India
    3. You should have a term deposit account with the bank, which will be kept under SBI Card’s lien during the tenure of credit card.

    Please visit SBI Card website or nearest State Bank of India branch for further details in this regard.
    To know more about Unnati Card, please CLICK HERE

    CIBIL status clean up if account is written-off:
    In case your account is written-off and you pay complete outstanding as per the agreement, we will process your request for CIBIL status clean-up which may increase your future chances to get credit. Please note that the process may take 45-60 days post realization of funds.

    CIBIL status clean up if account is settled:
    In case your account is settled, please call us to know the process and the amount payable for CIBIL status clean up. Once you pay the amount, we will process your request for CIBIL status clean-up which may increase your future chances to get credit. Please note that the process may take 45-60 days post realization of funds.

  • 6) Suspicious activity

  • SBI Card is committed to protect you from any suspicious or fraudulent transaction.If we observe any suspicious activity on your card, we may proactively block your card to protect you from further misuse of your card.
    In case you have received any transaction alert for the transaction not done by you, immediately block your card. To block your card SMS BLOCK XXXX (XXXX=last 4 digit of your SBI Credit Card) and send it to 5676791 or call our helpline 18601801290/39020202 (prefix local STD code).

    How to unblock your card

    Please call our helpline.

  • 7) Non-receipt of KYC documents

  • As per Reserve Bank of India mandate, it is required for all credit card customers to comply with ’Know Your Customer (KYC)’ norms and provide requisite information and documentation periodically. In case you fail to do so, your card may be temporarily deactivated for usage.

    To activate your card, you are required to submit the following documents:

    • Copy of self-attested UID/Aadhaar Card
    • Copy of self-attested current residence address proof: Passport/Voter’s card/Driving License/UID/Aadhaar/Job card issued by NREGA duly signed by an officer of the State Government/Letter issued by the National Population Register containing details of name and address
    • Duly signed KYC Renewal declaration form
    • Copy of self-attested PAN Card or Form 60
    • One recent self-attested passport size photograph

    You may submit the requisite self-attested documents to us through any of the following modes:

    • E-mail the scanned copies to kyc.renewal@sbicard.com / kyc.renewal@tatacard.com (whatever applicable) from your registered e-mail id
    • Upload the documents on our website by Login -> My Account -> Submit KYC Documents
    • Send the hardcopies of the documents to the below mentioned address:

              SBI Card - KYC Renewal
              SBI Cards & Payment Services Pvt. Ltd.

              DLF Cyber City, Tower-C, Block 2, 12th Floor
              Building 3, DLF Infinity Towers, Gurgaon-122002 (Haryana)

  • 8) Permanent closure of account

  • On receiving your request to close SBI Credit Card account, credit facility on your card will be permanently withdrawn and your card will be blocked for further usage.

    How to unblock your card

    Your card can be re-activated in case you log a request with us within 3 months of blocking your card, post which you need to apply afresh.