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Faqs

 

Simply SMS

  • Q 1. What is Simply SMS?

  • The Simply SMS facility lets you receive information related to your SBI Card or TATA Card in an SMS. You only need to SMS KEYWORD (specified for your query) XXXX where XXXX = Last 4 digits of your SBI or TATA Card number to the short-code 5676791 from your registered mobile number.

  • Q 2. What are the kinds of services I can avail through the Simply SMS?

  • The services that you can avail through Simply SMS are listed below, along with the keywords you need to use:

      • Balance enquiry: SMS BAL XXXX
      • Available credit and cash limit: SMS AVAIL XXXX
      • Block lost or stolen card: SMS BLOCK XXXX
      • Reward point summary: SMS REWARD XXXX
      • Last payment status: SMS PAYMENT XXXX
      • Request for duplicate statement (last 6 statements): SMS DSTMT XXXX MM, where MM is the month for which you need the duplicate statement. E.g. if you need statement for the month of March and last four digits of your card are 1234, you will send an SMS- DSTMT 1234 03 to 5676791Subscribe to E-statement: SMS ESTMT XXXX
      • Request for One Time Password (OTP) for IVR or mobile transactions: SMS OTP XXXX
      • To know the services available on Simply SMS and their respective keywords: SMS HELP

    XXXX refers to the last 4 digits of your SBI or Tata Card number.

    Please note, for every SMS request that you send to 5676791, there is a premium charge applicable. This amount goes to your telephone operator and the SMS provider. SBI Card or Tata Card does not charge you anything for this service. Please check with your operator to know more about the charges levied for this service

  • Q 3. Do I need GPRS to access the Simply SMS service?

  • No, you do not need a GPRS connection to use this service. You can avail this service from all mobile phones using the standard SMS service.

  • Q 4. Can I avail this service from any mobile number?

  • No, you cannot avail this service from any mobile number. To use this service, you must send your SMS only from the mobile number registered with us, against your SBI Card or Tata Card.

    You can update your mobile number in 2 simple ways:

    • Through our website, sbicard.com or Tatacard.com
      • Step 1: Logon to sbicard.com or Tatacard.com with your username and password.
      • Step 2: Go to ‘My Profile’ section on left hand navigation bar, under welcome message. A contact tab will appear with prepopulated email ID and mobile number section.
      • Step 3: Click on ‘Edit’ link on the tab.
      • Step 4: Enter the new mobile number and click on ‘Generate OTP’. A One Time Password (OTP) will be sent to you on your currently registered old mobile number.
      • Step 5: Enter the OTP and click on ‘Update’. Your mobile number will be instantly updated.
       
    • Call the SBI Card or Tata Card helpline, and place a request to register or update your mobile number

    •You can call SBI Card on: 39 02 02 02 (prefix local STD code) 1860 180 1290

    • For Tata Card helpline support, please call on:

    •39 02 34 56 (prefix local STD code) 1800 180 8282 (from BSNL/MTNL lines)

  • Q 5. I have just received my upgraded SBI Card. Can I still fetch information about my old card?

  • If you have upgraded your SBI Card, all details of your old card would have been migrated to your new card. You need to SMS query-specific KEYWORD XXXX, where XXXX will be last 4 digits of your new SBI Card or Tata Card.

  • Q 6. How soon can my card be blocked once I send the request through Simply SMS?

  • We will block your card, the moment we receive your card block request through SMS. We will also send you a confirmation SMS about the same. If you do not receive a confirmation SMS from us within 5 minutes of your request, please do not consider the card to have been blocked. Please call up our helpline, and get your card blocked immediately in order to avoid any misuse.