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Manage your account on the go with the SBI Card Mobile App

FAQs

Device Linking Mobile App

  • Q 1. What is Device Binding/linking?

  • In Device Binding/ linking, your mobile device credentials like serial number, IMEI number are linked with the mo-bile app to make your SBI Card access secured. This limits access to Mobile App from a trusted device only and makes your app usage secure.

     

  • Q 2. Why is it mandatory to link my mobile device with SBI Card Mobile App?

  • To secure your transactions on Mobile App, it is mandatory to access it from a trusted mobile device. This prevents any unauthorised attempt to access your SBI Card profile from unregistered device.

     

  • Q 3. How do I link my mobile device with SBI Card App?

  • To link your SBI Card login account with your mobile device, login using your SBI Card Online user ID and password on SBI Card Mobile App. You will need data access or internet connection on your device to use this application.

    If you have not created your SBI Card Online user ID and password, just download SBI Card App and register.

    To bind/ link your login account with a trusted mobile device, please follow the below steps:

    a) Device linking – new user

    Step 1: Click on the login/ signup.
    Step 2: Continue with the registration process.
    Step 3: On successful registration and creation of User ID/ Password, your device will be linked to user account.
    Step 4: In a rare scenario, if the linking of the device is unsuccessful due to technical issues, please login to your ac-count, and follow steps for ‘Device linking – existing user’

    b) Device linking – exiting user:

    Step 1: Click on the login/ signup.
    Step 2: Switch on the toggle button for ‘I trust this device’
    Step 3: Please fill in the OTP in the space provided and press ‘Link Device’ button
    Step 4: Your device will be linked to your user account

  • Q 4. How many devices can be linked with my User Account?

  • At any given point of time, you will be allowed to link two mobile devices with your login credentials. If you already have two devices linked to your account, please unlink/ unbind one device to bind the new device.

     

  • Q 5. Can I access multiple login accounts from SBI Card App on one mobile device?

  • To secure your transactions on SBI Card App, your mobile device is linked to one login credential only. In case, you wish to access another SBI Card account, please login from a different mobile device. If you want to use your other login account on the current device, please install the app again after deleting the current app and follow device linking steps mentioned in Q.3.

     

  • Q 6. I have bought a new device; how can I unlink my mobile device from my user account?

  • If you wish to unlink your mobile device with your user account, please follow the below steps:

    a) Link a new device

    Please follow steps mentioned in FAQ 3(b) to link your new device. You can manage all your linked devices from App settings section inside the menu.

    b) Call up customer care

    Please call SBI Card helpline to unlink your account.

  • Q 7. If I lose my device, what is the process to unlink my lost device?

  • You can follow below the steps for delink your device from your login account:

    a) Link a new device

    Please follow steps mentioned in FAQ 3(b) to link your new device. You can manage all your linked devices from App settings section inside the menu.

    b) Call up customer Care

    Please call SBI Card helpline to unlink your account.