Device Linking with SBI Card Mobile App FAQs

Q 1. What is device and mobile number verification?

To enhance the security of your credit card account, the latest version of SBI Card Mobile App will bind your mobile device with the mobile number that you have registered with SBI Card.

Once the process is complete, the App will be accessible on your mobile device only if the device has the SIM card of your Registered Mobile Number.

Q 2. Why is it mandatory to bind my mobile device & SIM card with SBI Card Mobile App?

For a secure login to SBI Card Mobile App, it is mandatory to access it from a trusted mobile device, with your Registered Mobile Number. This prevents any unauthorised attempt to access your SBI Card Online Account from an unregistered device.

Q 3. How do I bind my mobile device with SBI Card Mobile App?

To bind your SBI Card Mobile App, your mobile device should have SIM card with your Registered Mobile Number, and you should have an active data / internet connection.

If you are a new user and have not registered on our Mobile App, please follow the below steps:

Click on ‘Sign Up’
Follow the instructions on the screen and complete the registration process
Set-up User ID and Password & MPIN for your online account
Login to SBI Card Mobile App using your credentials

In case you have forgotten your User ID or Password, please click on ‘Forgot Login Details’ to reset your password.

To verify the mobile number on your device, the App will require critical permission to access network information and send SMS to verify your Registered Mobile Number available with SBI Card.

Android Users:

An automated SMS will be triggered from your device to SBI Card for verification of Registered Mobile Number.

iOS Users:

You will need to trigger a templated SMS to SBI Card for verification of the Registered Mobile Number.

Please note: Standard SMS charges will be applicable. Please ensure you have valid SMS pack. Do not close or minimize the App during the Mobile Number

Verification process.

Once the verification is complete, an OTP will be triggered to your Registered Mobile Number for SIM binding. Enter the OTP to complete the process.

In a rare scenario, if SIM binding is unsuccessful due to technical issues, please login to your account and follow the above-mentioned instructions

Q 4. How many devices can be linked with one User ID?

At any given point of time, you will be allowed to link only one mobile device with your login credentials. If you already have one device linked to your account, please unlink the existing device to link a new device. Kindly ensure you have the Registered Mobile Number present in the new device.

Q 5. Can I access my multiple accounts from SBI Card App on one mobile device?

Yes. Your multiple accounts with same login credentials can be accessed from SBI Card Mobile App. To secure your transactions on SBI Card App, your mobile device is linked with your SIM card and Registered Mobile Number.

Q 6. I have bought a new device; how can I unlink my existing mobile device from my user account?

If you wish to unlink your existing mobile device with your user account and link a new device, please follow the steps as listed in A3 above.

In case of any query, please call SBI Card Helpline at 1860 180 1290 or 39 02 02 02 (prefix local STD code).

Q 7. If I lose my device, what is the process to unlink my lost device?

You can follow below the steps for delink your device from your login account:

a) Link a new device

Please follow steps mentioned in FAQ 3(b) to link your new device. You can manage all your linked devices from App settings section inside the menu.

b) Call up customer Care

Please call SBI Card helpline to unlink your account.

Device Linking with Mobile App