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SBI Credit Card Customer Care

Get In Touch

Corporate Card

Get in touch with us for a query or feedback. We will be happy to help you.

The service e-mail id is available only for Corporate Card customers and will not address any query related to personal card.


Lost or Stolen Cards

In case your SBI Corporate Card is lost within India

  • Log on to and instantly block your card by clicking on ‘Block Lost\Stolen Card’
  • SMS BLOCK XXXX to 5676791 from your registered mobile no. (XXXX = Last 4 digits of your SBI Card)

Call us-

Dial 1860 180 1290, 39 02 02 02
(Prefix local STD code)
or 1800 180 1290 (toll free)

If you have lost your SBI Corporate Card or need cash outside India, call 24X7 Visa toll-free helpline number for emergency card related assistance within 3 working days*.

  • This is a complimentary facility available to SBI Corporate Card members.
  • The replaced emergency cards have a validity of 30 days. Call the SBI Card helpline upon return to India.
  • Cash disbursement is available, only if cash facility is applicable on your card.

*The emergency card replacement facility is provided by Visa and the terms of use are regulated by the Visa Operating Regulation. For more details log on to

Grievance Redressal

Use any of the following options and register your complaint

Escalation Matrix

If your complaint is still not resolved, you may write to

Level 1

Level 2

Level 3


The Banking Ombudsman Scheme 2006

We are covered by the Banking Ombudsman Scheme, 2006 of the Reserve Bank Of India. If within 30 days of lodging a complaint with us, you do not get a satisfactory response from us, and wish to pursue other avenues for redressal of the grievance, you may approach the Banking Ombudsman appointed by the Reserve Bank Of India.

Scheme Details

Download PDF

To contact nearest banking ombudsman

Download PDF
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