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SBI Credit Card Customer Care

Customer Care

Corporate Card

Get in touch with us for a query or feedback. We will be happy to help you.

The service e-mail id sbicorporate.services@sbicard.com is available only for Corporate Card customers and will not address any query related to personal card.

 

Lost or Stolen Cards

In case your SBI Corporate Card is lost within India

  • Log on to sbicard.com and instantly block your card by clicking on ‘Block Lost\Stolen Card’
  • SMS BLOCK XXXX to 5676791 from your registered mobile no. (XXXX = Last 4 digits of your SBI Card)

Call us-

Dial 1860 180 1290, 39 02 02 02
(Prefix local STD code)
or 1800 180 1290 (toll free)

If you have lost your SBI Corporate Card or need cash outside India, call 24X7 Visa toll-free helpline number for emergency card related assistance within 3 working days*.

  • This is a complimentary facility available to SBI Corporate Card members.
  • The replaced emergency cards have a validity of 30 days. Call the SBI Card helpline upon return to India.
  • Cash disbursement is available, only if cash facility is applicable on your card.

*The emergency card replacement facility is provided by Visa and the terms of use are regulated by the Visa Operating Regulation. For more details log on to corporate.visa.com

Grievance Redressal

Use any of the following options and register your complaint

 

Grievance Redressal

To register your complaints, use any of the following options as per your convenience. We put in our best efforts to resolve every matter reported to us within the stipulated timelines. However, in case we require more time to appropriately resolve your concern, we shall keep you posted on the developments.

Write To Us

Manager- Customer Care Services

SBI Cards & Payment Services Ltd.
DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,
Gurgaon -122002(Haryana) India.

Escalate a Query

If you are not satisfied with our response to your online Interaction: Escalate your Interaction or call us at 1860-180-7777

Escalation Matrix

Click here to see our Escalation Matrix and other options.

We put in our best efforts to resolve every matter reported to us within the stipulated timelines. However, in case we require more time to appropriately resolve your concern, we shall keep you posted on the developments.

Grievance Redressal Officer:

Name

Designation

Contact Number

Write to us

Address

Mr. Prosenjit Dhar

Nodal Officer

1860-180-7777

Escalate your Interactions

DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana)

Mrs. Rupali Bhardwaj

Principal Nodal Officer

Escalate your Interactions

DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana)

Call Us

Dial 1860 500 1290, 1860 180 1290, 39 02 02 02(Prefix local the STD code) or 1800 180 1290 (Toll Free)

Our customer care executives are available 8 AM - 8 PM from Monday to Saturday.

Walk-in Desk Address

Click here to know Walk-in Desk Address

Escalation Matrix

If your complaint is still not resolved, you may write to

Level 1

Level 2

Level 3

 

The Banking Ombudsman Scheme 2006

We are covered by the Banking Ombudsman Scheme, 2006 of the Reserve Bank Of India. If within 30 days of lodging a complaint with us, you do not get a satisfactory response from us, and wish to pursue other avenues for redressal of the grievance, you may approach the Banking Ombudsman appointed by the Reserve Bank Of India.

Scheme Details

Download PDF

To contact nearest banking ombudsman

Download PDF
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