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Escalation Matrix

Escalation Matrix

All grievance escalations along with the original complaint numbers should be addressed to

Ms. Rashmi Gupta
Senior Manager and Nodal Officer, Grievance Redressal Cell, Customer Services
SBI Cards & Payment Services Pvt.Ltd.
DLF Infinity Towers, Tower C,12th Floor, Block 2,Building 3,DLF Cyber City,
Gurgaon -122002(Haryana) India.

If still not satisfied with the resolution you have received (within 10 Days), and would like to escalate the matter, please write to Assistant Vice President, Customer Services & Nodal Officer (along with the complaint number)

Mr. Amit Kalra
Assistant Vice President and Principal Nodal Officer , Customer Services
SBI Cards & Payment Services Pvt.Ltd.
DLF Infinity Towers, Tower C,12th Floor, Block 2,Building 3,DLF Cyber City,
Gurgaon -122002(Haryana) India.
Email - Nodalofficer@sbicard.com


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Registered Address: SBI Cards & Payment Services Private Limited
Unit 401 & 402, 4th Floor, Aggarwal Millennium Tower, E 1,2,3, Netaji Subhash Place, Wazirpur, New Delhi - 110034