You can now change / update the Current Residence Address associated with your credit card account digitally in few simple steps:

Step 1 – Go to ‘My Profile’ (Website) | 'My Profile > Contact Details' (Mobile App)

Step 2 – Click on 'Address' tab & select 'Update' icon

Step 3 – Share consent for CKYC update & verify your KYC digitally using Aadhaar

Step 4 – Click on ‘Proceed’ button & follow the on-screen instructions

Your Residence Address will be retrieved from UIDAI and displayed on the screen

If the address retrieved is your Current Residence Address, then follow the steps below:

  Click on the check box to confirm the address & select ‘Proceed’

  Enter the OTP sent on your Registered Mobile Number

You will see a success message on the screen along with the Service Request Number for reference.

If the address retrieved is not your Current Residence Address and you would like to update the new address, then follow the steps below:
    Click on ‘Modify’ & enter your Current Residence Address

    Click on consent checkbox & then select ‘Submit’

    Enter the OTP sent on your Registered Mobile Number

You will see a success message on the screen along with the Service Request Number for reference.


We strongly recommend that you opt for Residence Address update through digital modes.

However, if you wish to submit your request by uploading a copy of your KYC doc(s), you may do so by submitting any of the below Current Residence Address proofs by visiting ‘My Profile’ (Website).

List of Document(s)

Do’s

Don’ts 

Passport 

Upload a clear copy of the first and last page of your Passport bearing your Current Residence Address

· Do not submit expired documents

· Do not submit password protected documents

· Do not submit documents with incomplete residence address

· Do not submit documents in any format other than jpg, jpeg, pdf, tiff and png.

· Do not submit documents of any person other than the one for whom the request is submitted

Copy of Aadhaar / Virtual ID card

(mask first 8 digits of Aadhaar No)

If you are submitting Aadhaar, please opt for secure & convenient e-KYC process

 

If you still choose to submit Aadhaar, it is highly advisable to submit a downloaded copy of “e-Aadhaar” as QR code on the copy of your Aadhaar needs to be validated as per UIDAI guideline. To download the latest e-Aadhaar, visit https://ssup.uidai.gov.in/ssup/.

Please ensure the following so that your request is successfully processed:

 · Address on your Aadhaar matches with your Current Residence Address

· Only a clear & latest copy of masked Aadhaar is submitted

· The copy is not password protected. To remove password, give print command and change printer to ‘Save as PDF”

· The QR on your Aadhaar is validated using m-Aadhaar App. Share the copy only if you are able to read the QR through the m-Aadhaar App.

Voter Id Card

Upload a clear copy of the front and back of your Voter ID Card bearing your Current Residence Address

Driving License

Upload a clear copy of Front and Back side of your Driving License having your Current Residence Address

 

The Driving License should not have been issued in states where it is specifically mentioned on the Driving License that it cannot be used as Residence address proof

NREGA Card duly signed by an officer of the State Government.

Upload a clear copy of the front and back of your NREGA Card bearing your Current Residence Address.

Letter issued by the National Population Register containing details of name and address

Upload a clear copy of the letter bearing your Name and Current Residence Address.

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