FAQs

Get New Card

  • Q1. What is “Get New Card” option?

  • “Get New Card” is an option where an existing SBI Credit Cardholder can get another SBI Credit Card online without submitting any additional documents. Another card option has been suggested basis your spending pattern and you can enjoy additional benefits by using both the cards. It is a pre-approved facility and is offered to a select cardholders only.

  • Q2. How can I avail the “Get New Card” option?

  • You can request for “Get New Card” option instantly:

    Log on to sbicard.com using your SBI Card login credentials - user ID and password

    • If you are eligible for “Get New Card” option, you will see a “Get New Card” link in the left hand navigation panel
    • Click on the link and select a card from the suggested best suited card options basis your spending pattern and our internal policy. Provide your transaction usage preferences, your Credit Limit will get split between the existing and the new card opted. Finally, confirm your dispatch address and submit the request
  • Q3. When will I get my other card?

  • An E-card will be issued to you immediately post successful request submission and if there is no change in the address. Physical card will be dispatched to you in 5-7 working days.

    In case of physical address change, an E- card will be issued to you within 48 hours of successful address change on the system. Physical card will be dispatched to you in 5-7 working days post successful address change on the system.

  • Q4. Will address verification be needed if I change my address?

  • Yes, address verification is a part of the address change process.

  • Q5. Will I be able to use E-card for online transactions instantly?

  • Yes, E-card is a virtual card and can be used right away for online purchases.

  • Q6. Will I have to pay annual fees for both the cards?

  • Annual fees will be applicable as communicated at the time of submitting the request for the new card.

  • Q7. Will I be able to apply for any other SBI Credit Card apart from the one I have currently?

  • You have been suggested best suited card options basis your spending pattern and our internal policy. Thus, you can see only the relevant card options under “Get New Card”. However, you can apply for any card through ‘Apply for Card’ in the pre-login section.

  • Q8. Do I need to split the credit limit equally between the 2 cards?

  • You can split the credit limit as per your requirement within the total credit limit available. You can allocate the credit limit within the minimum and maximum threshold on the credit limit slider.

  • Q9. Can I adjust the credit limit later-on the cards, after the new card has been delivered?

  • Credit limit must be allocated at the time of opting for new card. It cannot be changed later once the request for new card has been submitted successfully.

  • Q10. Can I choose credit limit less than the amount I have spent on the card?

  • At the time of credit limit allocation, based on utilization parameter you will be allowed to set credit limit equal or greater than your utilized credit limit.

  • Q11. Why can’t I choose credit limit less that the amount I have spent on the card or minimum threshold in the credit limit slider?

  • Minimum threshold on the credit limit slider is defined by the minimum credit limit which needs to be maintained for a particular card as per our internal policies or the credit limit which has been already utilized by you in order to avoid any over limit charges.

  • Q12. Can I transfer all my limit to my new card since I am not using my current card?

  • You can allocate the credit limit within the minimum and maximum threshold on the credit limit slider.

  • Q13: I did not note down my E-card number. Where can I view it again?

  • You can log in to www.sbicard.com and click “Get New Card” link on left hand navigation panel or you can log in to SBI Card app and click on “Get New Card” link under Benefits section on left hand navigation panel and view your e-Card. This is available till the time the card is not delivered to you or 5 days post new card generation whichever is earlier.

  • Q14: Why do I need to split the limit of current card, why can’t new limit be allocated to my new card?

  • Another best suited SBI Credit Card is being offered to you basis your spending pattern within the credit limit of your existing credit card.

  • Q15. Can I allocate my additional limit under the Credit Limit Increase offer to my new card?

  • When you apply for a new card and there is any additional limit available for you, same will be updated on your existing card. You can then allocate this new credit limit across both cards as per your requirement.

  • Q16: Can I have different mobile numbers on my cards?

  • You can raise the Mobile Number change request on any of your cards post successful completion of your new card request.