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Home > FAQs > Credit Balance Refund FAQ

Credit Balance Refund FAQ

  • Q1. How much time will it take to get the Credit Balance Refund in my saving account?

  • It will be transferred in 3 -7 working days from the date of your request.

  • Q2. In case of deceased Cardholder, What should I do to get the refund transferred to my account? I am his/her family member?

  • You need to submit below documents:

    • Death Certificate
    • Indemnity and legal heir letter duly attested by the notary/competent authority
    • A cancelled cheque in the name of legal heir
    • Incase of multiple heirs, NOC from rest of the heirs to process CBR on one of the heir

    You need to mail us the same @ Customercare@sbicard.com

  • Q3. I don’t have any bank account. Can I get Credit Balance Refund done in my family member’s account?

  • No, the refund amount can be processed in primary cardholder’s account only.

  • Q4. My SBI Credit Card account is blocked and few EMI’s are running on card. Can I get the excess amount available on my card?

  • Yes, you can get the Credit Balance Refund if available, post closure of all the EMI’s running on your account.

  • Q5. I have received refund from merchant. Can I place Credit Balance Refund request?

  • Yes, request can be placed. Amount will be refunded post validation.

  • Q6. My account is cancelled/blocked. Can I place request for Credit Balance Refund?

  • Yes, request can be placed. Amount will be refunded post validation.

  • Q7. Can I get the Credit Balance Refund by cheque?

  • Credit Balance Refund is done by NEFT only.

  • Q8. Can I get the Credit Balance Refund in my joint account?

  • Yes. Refund can process on joint a/c, if Primary cardholder is one of the account holders.

  • Q9. My name is different in Bank record and SBI Card record. What should I do to get the Credit Balance Refund?

  • Please get your name updated in our record & post name change you can raise the request for the refund.

  • Q10. Can I get the refund if KYC is due on my account?

  • No, Credit Balance Refund can be initiated only after KYC updation.