Credit Balance Refund FAQ

It will be transferred in 3 -7 working days from the date of your request.

You need to submit copies of the below-mentioned documents via E-mail to Customercare@sbicard.com:

• Death Certificate
• Indemnity letter duly attested by the notary/competent authority.
• Legal heirship certificate
• A cancelled cheque in the name of legal heir
• In case of multiple heirs, NOC from rest of the heirs to process CBR on one of the heir

No, the refund amount can be processed in primary cardholder’s account only.

Yes, you can get the Credit Balance Refund if available, post closure of all the EMI’s running on your account.

Yes, request can be placed. Amount will be refunded post validation.

Yes, request can be placed. Amount will be refunded post validation.

Credit Balance Refund is done by NEFT only.

Yes. Refund can process on joint a/c, if Primary cardholder is one of the account holders.

Please get your name updated in our record & post name change you can raise the request for the refund.

No, Credit Balance Refund can be initiated only after KYC updation.