Manage your account on the go with the SBI Card Mobile App

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Faqs

 

Authentication Declined/Card Not Identified

  • Q1. In what cases my card may not be accepted at POS machines?

  • A card may not be accepted at a POS machines due to following reasons:-

    • If the card is used beyond its expiry date
    • If the card is used on other payment network
    • PIN is wrongly entered.
    • Card is blocked
    • Card is damaged

  • Q2. What should I do if authentication is declined at point of sale terminals?

  • First check the expiry date & recollect the password before using the card. You may also call us at our helpline for assistance.