What is an IVR transaction?
Interactive Voice Response i.e. IVR transactions are transactions that you carry out over the telephone where you provide your Credit Card number on an automated system for the purpose of making a payment to a vendor for purchase of goods, services etc. e.g  Account recharge on TATA SKY helpline.

Is this new mandate applicable only for IVR transactions?
No. The mandate is applicable for both IVR transactions as well as transactions done using your mobile phone through applications like ngpay or mChek e.g. buying movie tickets via ngpay. Hence, you will need to generate this One Time password even when you are shopping through your mobile.

In what way will this affect the way I carry out an IVR transaction on my SBI Card?
You would be required to enter your IVR One Time Password (OTP), in addition to other card details, to transact on IVR & mobile w.e.f. 1st February, 2011.

What do I need to do to continue carrying out IVR transactions on my SBI Card?
All you would need to do is generate the IVR One Time Password (OTP) every time you want to transact through an IVR or mobile. You can generate the OTP by any of the following 3 ways-

  • Log on to our website- www.sbicard.com using your user id & password
  • Call our dedicated call centre line for OTP generation at 1860 180 1291 or
  • SMS ‘OTP <last 4 digits of your SBI Card>’ to 5676791 from your mobile number registered with us

The IVR One Time Password (OTP) is a 6 digit numeric password that will be sent on your mobile number registered with us. You can then use this OTP to make a payment over IVR or mobile using your SBI Card.

Can I use one OTP to conduct multiple transactions?
No. An OTP generated once is valid only for 1 successful transaction or 12 hours whichever is earlier. You will need to generate a new OTP for every new transaction.

What happens if I input a wrong OTP?
If you input a wrong OTP, you cannot retry at the same time. You will have to restart the transaction and regenerate a new OTP.