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Yes, I agree to buy CPP Card Protection Plan (as per the price mentioned above) and pay the membership fee using my SBI Card I have read the T&Cs and understand that Card Protection, provided by CPP Assistance Services Pvt. Ltd. and the services provided to me shall be subject to the terms and conditions of CPP Card Protection. I hereby confirm that the details as provided herein belong to me & are correct to the best of my knowledge. I do hereby consent and authorize CPP Assistance Services Pvt. Ltd. to share such information with its Group companies’ affiliates/associates/ and to contact me at the details as provided herein above, only for the limited purposes of providing the said product details and assistance for issuance of CPP membership to me. ...read more
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Terms & Conditions
Agreement and Terms & Conditions for Your Card Protection Membership
Please download and read this document carefully and keep it in a safe place
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Important Terms & Conditions for your Card Protection Membership
The Important Terms and Conditions of your membership are listed below. Please refer to the Main Terms and Conditions which set out the terms of your Agreement with CPP.
General
- The Card Protection Service is provided by CPP Assistance Services Private Limited, whose corporate office address is at Ground Floor, Wing – A, Golf View Corporate Tower – A, Golf Course Road, Sector – 42, Gurgaon – 122002, Haryana, India (CPP) in conjunction with its third party suppliers/service providers.
- You must provide us with full and accurate information in connection with your Card Protection Membership and Services. In case you provide false or materially incomplete information or commit a material breach of the main terms & conditions of the membership, we may cancel your membership
- Advance payment of the Fees is the essence of the commencement (or renewal) of the Membership and the Services to be provided to You under the Agreement.
- The Card Fraud Insurance Cover is provided as an add-on complementary benefit under the Group Insurance Policy taken from an Indian insurance company (insurer). Please refer to the Group Insurance Policy Terms and Conditions for more details.
- Any change or new addition to your membership and services shall be intimated to you at least 45 days in advance and such changes shall become applicable from the date of intimation. However, it is clarified that the features of F-Secure Internet Security, CreditMantri Credit Health Report (CHR), EAI, IHO, Gaana, ZEE5; where CPP is acting as facilitator, may be added, modified, or replaced during the Period of Agreement without this advance notice period of forty-five (45) days.
- CPP reserves the right to revise the Membership Fee at any point of time but it will not change for your membership until the next Renewal Date.
- You can cancel your membership anytime during the membership period. You will be refunded the membership fee as per the following refund grid
- Within 30 days: 100% refund
- Between 31 and 182 days: 50% refund
- Between 183 and 272 days: Refund on a Pro Rata basis
- After 272 days: Nil refund
- The terms and conditions are governed by and must be interpreted in line with the laws of the Republic of India
- You can contact us through the following media in case you have any queries about these terms and conditions of your membership,
- E-mail: feedback@cppindia.com, Telephone: 1800-419-4000 (Toll-free) +91 921244 4000, 6000 4000 (please prefix city STD code)
Renewal
- Your Membership begins on the start date and continues for the period up to the renewal date as mentioned in the welcome letter
- We will renew your membership on the renewal date by charging your Pay Card/ Account as provided by you unless you contact us before that date and ask us not to renew. A letter informing about the renewal of the membership will be sent to your registered postal address forty-five (45) days in advance of the renewal date.
Service Related
- You must report lost or stolen cards to us by telephone within twenty-four (24) hours of discovering loss of cards
- Any advance made to you under the Section A of the Main Terms & Conditions, shall be interest free and repayable by you to EAI within twenty-eight (28) days of the advance being made. In the event of the advance not being repaid then reasonable steps which may include legal steps, will be taken to recover the advance.
- If you request for the assistance services set out at A1, A2 and A3 of the Main Terms & Conditions, then you consent to us making such enquiries from such persons and/ or organizations as are necessary to assess the claim that you are making.
- In case you have not shared the details of a particular card with us and request the same to be blocked, CPP will attempt to block that card with the help of other details provided by you on a best effort basis.
- Services set out in sections A1, A2 and A3 of the Main Terms & Conditions shall be provided only at the sole discretion of CPP, however, every effort will be made to provide you with emergency assistance in line with the terms and conditions set out in these sections. At the time of Your request for Service, We may ask You to provide evidences for Your need of emergency assistance and in the absence of which Your request for Emergency Assistance may be rejected by Us. There may also be times when it will not be possible to arrange for the transfer of funds to some countries or remote geographical locations or due to events or conditions that are out of our control (i.e. political instability, regulatory restrictions, war, natural disaster, etc.) and for which CPP cannot be held liable.
- Services set out in Section A2 and A6 of the Main Terms & Conditions will not be available Abroad and within India, this service will be available only in the cities under our coverage network. A current list of cities under our coverage network is available on our website in.cppgroup.com.
- You will be offered a Credit Health Report (CHR) in a specified format provided by CreditMantri, a third party service provider which whom We have tied up, relating to Your credit and financial information inter-alia containing detailed analysis of Your current Credit Score and its history with actionable insights to improve / maintain Your Credit Score and Health. It is hereby clarified that CreditMantri will always remain responsible and liable for any services / claims arising from the use of Credit Health Report. You will be governed by the specific Terms and Conditions of CreditMantri as applicable to you at the time of usage of Coupon Code for CHR. Our role in relation to this service provided to You shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of this service. For other conditions and limitations relating to this Service, please refer to Section A4 of the detailed Terms & Conditions.
- You will be offered a comprehensive F-Secure internet security solution for Your Computer (Laptop / Desktop), powered and owned by F-Secure, a third party supplier/service provider which You must download on Your Computer / Equipment and provide the information required to install and run the F-Secure application failing which You may not be able to get the services listed under Section A5 of the Main Terms and Conditions. It is hereby clarified that F-Secure Internet Security is the property of F-Secure and F-Secure will always remain responsible and liable for any services / claims arising from the use of F-Secure Internet Security by You. You are governed by and must comply with the specific License Agreement and terms and conditions (EULA) of F-Secure as applicable to You. Our role in relation to distribution of F-Secure Internet Security to You shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of F-Secure Internet Security. For other conditions and limitations relating to this Service, please refer to Section A5 of the Main Terms & Conditions.
- You will offered a Roadside Assistance for any one of Your vehicles (Car or Bike) for which we will liaison with Europ Assistance India Private Limited who is our third party supplier/service provider and will facilitate the services specified in Section A6 of the Main Terms & Conditions. However if the registered car is over the age of 8 years or registered two-wheeler is over the age of 5 years, the assistance stipulated in A6.1 – A6.4 (inclusive) will not be provided. For other conditions and limitations relating to this Service, please refer to Section A6 of the Main Terms & Conditions.
Following are some key Terms and Conditions for the Services offered under Section A7:
- These are Health related Services provisioned by Our third party service provider (IHO) at certain locations.
- CPP's role here shall be limited to that of a mere facilitator, and CPP shall not in any manner be liable to the customers for any loss, damage, or compensation in relation to or arising from its use. Services under section A7 are owned and/or facilitated by IHO, IHO will be responsible and liable for any claims arising from the use of IHO products & Services by You. You expressly represent and warrant that you will not use these Services if you do not understand, agree to become a party to, and abide by all of the Terms of Use. Please refer to detailed Terms and Conditions on IHO’s website https://vhealth.io and its terms of use at https://vhealth.io/terms
- Note that some of the services under sections A7 may not be available on Sundays and National Holidays, You will need to contact IHO’s helpdesk at 1800 103 4466 to confirm.
- To offer these services, IHO may have to collect your identifiable health information including physical, physiological and mental health condition, and medical records and history as part of IHO’s virtual health services. The use of your sensitive personal information which includes your health information will be governed IHO’s Privacy Policy and Terms of Use which you confirm you have read and understood on IHO’s website https://vhealth.io.
- It is hereby declared that neither CPP nor IHO is not a merchant, manufacturer, or provider of medical services, save for the provision of virtual health (“tele/video consultation”) services. We or IHO makes no express or implied representations or warranties about the description, quality, fitness for any particular purpose, productiveness, or any other matter in relation to Services and disclaims any implied warranties, including, but not limited to, warranties or implied warranties of merchantability or fitness for a particular purpose or use or non-infringement. In addition to this CPP or IHO also does not authorize anyone to make any warranty on Our or IHO’s behalf.
- All Services offered under this membership are provided on “As Is” and “As Available” basis and may be subject to certain limitations. Consequently in no event shall CPP or its third party service providers be liable to you or any third party for any indirect, consequential, exemplary, incidental, special, or punitive damages, including lost business/revenue/profit/goodwill or damages arising from your use or unavailability of these Services and/or any other the services offered to you by Us or our third party service providers in any manner whether or not We or our third party service providers have been warned of the possibility of such damages or could have reasonably foreseen such damages. For other conditions and limitations relating to this Service, please refer to Section A7 of the Main Terms & Conditions.
- CPP reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any component of, or term relating to, the Services offered under this membership or any voucher issued to you by CPP or its third party service providers and update information from time to time.
- You will be provided with Gaana Plus subscription pack offered by Gaana which will enable You to listen & download music on the Gaana Application. This subscription is issued and governed by the terms & conditions of Gaana, as may be amended from time to time. For detailed terms & conditions, please visit https://gaana.com/terms.html. Our role in relation to Gaana Plus subscription shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from its use. For other terms and conditions relating to this Service, please refer to Section A8 of the Main Terms & Conditions.
- You will be provided with ZEE5 All Access Annual subscription pack offered by ZEE which will enable you to watch ZEE’s Live TV channels, exclusive originals, blockbuster movies, TV Shows, Music and much more. This subscription is issued and governed by the terms & conditions of ZEE5, as may be amended from time to time. For detailed terms & conditions, please visit https://www.ZEE5.com/termsofuse. Our role in relation to ZEE5 shall be limited to that of a mere facilitator, and We shall not in any manner be liable to you for any loss, damage or compensation in relation to or arising from its use. For other terms and conditions relating to this Service, please refer to Section A9 of the Main Terms & Conditions.
- You hereby expressly accord your consent allowing CPP to collect all the required data/information including any sensitive personal data or information from you to service you and to transfer/utilize your personal information with our approved suppliers/service providers including our group companies for the purpose of sending correspondence to you and providing some of the features of the membership to you. Please refer to detailed Data Protection Notice in the Main Terms & Conditions.
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