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FAQs

CASHBACK SBI Card

  • Q1. How can I earn Cashback?

  • You can earn Cashback by making online and offline (Point of Sale) transactions using your CASHBACK SBI Card. For details, please see the cardholder T&Cs.

  • Q2. How much Cashback can I earn?

  • You can earn card cashback of 5% on online transactions and 1% on offline transactions. For exclusions and other details, please refer the cardholder Terms & Conditions document on sbicard.com

  • Q3. Is there a limit to the Cashback that I can earn?

  • Maximum Cashback that can be earned on online and offline spends in a statement cycle will be capped at Rs.5,000. Post reaching the capped limit of Rs.5,000, spends with CASHBACK SBI Card for that statement month will not earn any CASHBACK.

    For example: If your statement generation date is 11th July, the transactions posted from 12th June to 11th July will be considered under this statement cycle and all eligible online transactions during this period will accrue 5% Cashback and all eligible offline transactions will accrue 1% Cashback. The maximum card cashback that can be earned cumulative of online and offline spends is Rs. 5,000. Within the same statement period, all transactions posted after reaching the cashback limit of Rs. 5,000 will not accrue any cashback till 11thJuly.

    Note: Card Cashback is accrued on posting/settlement date of transaction and not on effective date of transaction and accordingly Card Cashback will get accrued on account as per applicable cashback structure at the time of transaction posting.

  • Q 4. My cashback for current statement shows negative balance. What does it mean?

  • Your Cashback will be reversed in case of purchase cancellations, reversals and returns etc. The reversal amount for such transactions will be adjusted/debited in your monthly statement.

    For instance: An online transaction posted on 10th June of Rs. 1,00,000 would be eligible for a Card Cashback of 5% i.e. Rs. 5,000, assuming the statement was generated on 11th June. In that case, the Card Cashback of Rs. 5000 will be posted to your account on 13th June.

    Suppose on 15th June, you returned the item. Then the cashback of Rs. 5000 will be reversed due to purchase return and the same will be adjusted/debited in your next monthly statement.

  • Q5. What do I have to do to receive the earned Cashback?

  • The Card Cashback will be automatically credited to your SBI Card account and will reflect in your monthly statement.

  • Q6. When will I receive Cashback?

  • Card Cashback will be automatically credited to your SBI Card account within two working days of the statement generation date.

  • Q 7. Where can I see the earned Cashback?

  • You can log in to SBI Card Website or SBI Card Mobile app to check the same.

  • Q8. Will I earn Card Cashback on fuel spends?

  • Cashback is not applicable on fuel spends. However, you will receive get1% Fuel Surcharge Waiver across all Petrol Pumps in India on fuel transaction amount ranging from Rs 500 to Rs 3,000. Maximum surcharge waiver of Rs 100 per billing statement, per credit card account is applicable. For further details, please refer the cardholder TnCs.

  • Q9. What will happen to my Card Cashback if I switch to other SBI credit card?

  • In case you flip/transfer your CASHBACK SBI Card to another SBI Card, all the Card Cashback earned by you will be automatically posted to your SBI Card account within two working days of the transfer.

  • Q10. What will happen to my reward points if I transfer to CASHBACK SBI card from any other SBI Card?

  • In case you flip/transfer your existing credit card to CASHBACK SBI Card, all the reward points accrued and not redeemed on existing card would expire immediately upon flipping / transfer.

    Kindly redeem your reward points before you flip/transfer to Cashback SBI Card.

  • Q11. What will happen to my earned Card Cashback in case of replacement or renewal of my card?

  • There is no impact on the earned cashback in case of replacement or renewal of your CASHBACK SBI Card

  • Q12. Will my Card Cashback expire?

  • Your Card Cashback does not expire. The card cashback earned by you is credited to your SBI Card account within two working days of Card statement generation and is adjusted automatically in your next statement.