What is an IVR transaction?
Interactive Voice Response i.e. IVR transactions are transactions that
you carry out over the telephone where you provide your Credit Card
number on an automated system to make a payment to a vendor for purchase
of goods, services etc. e.g Account recharge on TATA SKY helpline
Is this new mandate
applicable only for IVR transactions?
No. The mandate is applicable for both IVR transactions as well as
transactions done using your mobile phone through applications like Ngpay or mChek e.g. buying
movie tickets via ngpay. Hence, you will need
to generate this IVR One Time password (OTP) even when you are shopping
through your mobile.
How do I get an OTP
for any IVR or mobile transactions on my SBI Card?
You will need to generate the IVR One Time Password (OTP) every time you
want to transact through an IVR or mobile. You can generate the IVR OTP
by any of the following 3 ways-
- SMS ‘OTP space <last 4 digits of your SBI
Card>’ to 5676791 from your registered mobile number
- Log on to our website- www.sbicard.com using your user id
- Call our OTP Helpline at 1860 180 1291
The IVR One Time Password (OTP) is a 6 digit numeric
password that will be sent on your registered
mobile number instantly. You can then use this OTP to make a payment over
IVR or mobile using your SBI Card.
How do I use an IVR
One Time Password?
You would be required to enter your IVR One Time Password (OTP), in
addition to your SBI Card no., CVV and Expiry date, when prompted by the
merchant IVR for IVR transactions and by the mobile application during
transactions done through your mobile phone.
For how long is an
IVR OTP valid?
An OTP generated once is valid only for 1 successful transaction or 30
Minutes whichever is earlier. You will need to generate a new OTP for
every new transaction.
What happens if I
input a wrong OTP?
You can make 3 attempts to successfully use any OTP generated on your SBI
Card. In case of 3 unsuccessful attempts, you will have to regenerate a
new OTP and restart the transaction.