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SBI Credit Card Customer Care

Customer Care

SBI Card Missed Call Service
SBI Card Email Options

Have Questions

  • Q1: How can I update my email ID and mobile number linked with my SBI Card account?

  • In order to update your email ID and mobile number via SBI Card online account, follow these simple steps by using our ‘click to service’:

    • Go to sbicard.com/quickcontact
    • Enter SBI Card no., CVV no. & Date of Birth
    • Your One Time Password (OTP) will be sent on your registered mobile no. & e-mail ID. This OTP is valid for 30 min. or one successful usage
    • Enter your OTP correctly to update your email ID & mobile number and press submit

    OR

    Using website or mobile app:

    • Login to sbicard.com or Mobile App & click on 'My Profile'
    • Click on 'Quick Contact’ and then click ‘edit icon’ appearing on your right
    • Generate OTP and enter the same received on registered number

    Enter the new mobile number or email ID and click on ‘Submit’

  • Q2: How can I get a username and password to access my SBI Card account?

  • In order to access your SBI Card online account, you need to register with sbicard.com. Follow these simple steps to register:

    If you do not have a user ID, click here to register in 4 simple steps:

    • Go to sbicard.com and click on ‘First time user’ link
    • Enter your SBI Card no., CVV no. & Date of Birth
    • Your One Time Password (OTP) will be sent on your registered mobile no. & e-mail id. This OTP is valid for 30 min. or one successful usage
    • Enter your OTP correctly to set your user id & password and complete the registration process

    Click here to watch demo

  • Q3: How can I generate/change transaction PIN for credit card?

  • You can generate transaction PIN for your credit card by using either our Website, Mobile Application or IVR.

    To generate transaction PIN through Website:
    Login to your online account and click on ‘My Account’ tab present on the left hand side menu and follow these steps:-

    • Click ‘Manage Pin’
    • Select the card for which pin needs to be changed
    • Click on ‘Generate OTP’
    • Enter the OTP
    • Enter the New PIN twice, and click submit

    To generate transaction PIN through Mobile App:
    Login to your account and click on ‘Service Requests’ option present on the left hand side menu and follow these steps:-

    • Step1 : Click ‘Manage Pin’.
    • Step2 : Select the card for which pin needs to be changed.
    • Step3 : Click on ‘Generate OTP’.
    • Step4 : Enter the OTP.
    • Step5 : Enter the New PIN twice, and click submit.

    To generate transaction PIN through IVR:
    Call on SBI Card Customer Helpline number: 1860 180 1290 or 39 02 02 02 (Prefix local STD Code)

    • Step 1. Choose option ‘6’ to generate PIN
    • Step 2. Enter the 16 digit SBI card number, DOB in DD MM YYYY format & Card expiry date in MM YY format
    • Step 3. Enter the 6 digit OTP received on your registered mobile number or email address
    • Step 4 . Choose a 4 digit PIN number and re-confirm
    • Step 5. You will get a confirmation message on the IVR itself

    To generate transaction PIN of your Add-on Card through IVR:

    • Step 1. Enter the 16 digit SBI Add-on Card number and DOB in DD MM YYYY of the Primary Card holder and the Add-on Card expiry date in MM YY format
    • Step 2. Choose option 6 to Generate PIN
    • Step 3. Enter the 6 digit OTP received on your registered mobile number or email address of the Primary Cardholder
    • Step 4 . Choose a 4 digit PIN number and re-confirm
    • Step 5. You will get a confirmation message on the IVR itself
  • Q4: How can I check my Credit Card Outstanding and available credit limit?

    • WEBSITE: Login to your SBI Card account through sbicard.com and check the ‘Current Outstanding’ in Account Summary section.
    • APP: Log into the SBI Card Mobile App and check the ‘Total Outstanding’ under the Summary Tab. Click Here to download.
    • SMS: SMS BAL where XXXX = Last 4 digits of your SBI Card or TATA Card number to 5676791 from your registered mobile number
    • EMAIL: Write to us at sbicard.com/email
    • Call us on our helpline number to check the details.
  • Q5: How do I make payments to my SBI card?

  • You can make the payment for your SBI Card in a number of ways. The various modes of payment are:

    Online

    • NEFT Payment
    • National Automated Clearing House
    • SBI Auto Debit
    • Paynet-Pay Online
    • SBI Mobile Banking
    • Debit Card
    • Pay via Mobile App
    • Visa Credit Card Pay
    • Online SBI
    • Electronic Bill Payment

    Offline

    • Over the Counter Payment
    • SBI ATM
    • Electronic Drop Box
    • Manual Drop Box

Manage disputes

against your transactions online.

 
Raise a Dispute Against Credit Card Transctions

To Raise Dispute

Click Here
Track Your Dispute Status Against Credit Card Transctions

To Track Your Dispute Status

Click Here

 

Grievance Redressal

To register your complaints, use any of the following options as per your convenience. We put in our best efforts to resolve every matter reported to us within the stipulated timelines. However, in case we require more time to appropriately resolve your concern, we shall keep you posted on the developments.

Write To Us

Manager- Customer Care Services

SBI Cards & Payment Services Ltd.
DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,
Gurgaon -122002(Haryana) India.

Escalate a Query

If you are not satisfied with our response to your online Interaction: Escalate your Interaction or call us at 1860-180-7777

Escalation Matrix

Click here to see our Escalation Matrix and other options.

We put in our best efforts to resolve every matter reported to us within the stipulated timelines. However, in case we require more time to appropriately resolve your concern, we shall keep you posted on the developments.

Grievance Redressal Officer:

Name

Designation

Contact Number

Write to us

Address

Mr. Prosenjit Dhar

Nodal Officer

1860-180-7777

Escalate your Interactions

DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana)

Mrs. Rupali Bhardwaj

Principal Nodal Officer

Escalate your Interactions

DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana)


Call Us

Dial 1860 500 1290, 1860 180 1290, 39 02 02 02 (Prefix local STD code) or 1800 180 1290 (Toll Free)

Our customer care executives are available 8 AM - 8 PM from Monday to Saturday.

E-mail Us

customercare@sbicard.com

Walk-in Desk Address

Click here to know Walk-in Desk Address

Email Us

Get in touch with us for a query or feedback. We will be happy to help you.

SBI Credit Card E-mail Service

Mailing us for the first time?

Send us an e-mail for your request/query/complaint using the below link. Each interaction you have with us can be referred to with a unique Interaction ID, which would be sent to your registered mobile no. You will get our responses in your login account on sbicard.com.

Email Us

Not satisfied with the response?

Visit our Grievance Redressal Options below.

SBI Corporate Credit Card E-mail ID Service

Mailing us for the first time?

Send us an e-mail for your request/query/complaint using the below link. Each interaction you have with us can be referred to with a unique Interaction ID, which would be sent to the mobile no. mentioned by you in the interaction. You will get our responses on the email id mentioned by you in the interaction.

Email Us

Not satisfied with the response?

Visit our Grievance Redressal Options below.

 

Lost or Stolen Cards

Contact us immediately in case of a card loss or suspect of some fraudulent activity

  • Log on to sbicard.com and instantly block your card by clicking on ‘Block Lost \Stolen Card’
  • SMS BLOCK XXXX to 5676791 from your registered mobile no. (XXXX = Last 4 digits of your SBI Card)

Call us-

Dial 1860 500 1290, 1860 180 1290, 39 02 02 02
(Prefix local STD code)
or 1800 180 1290 (toll free)

If you have lost your SBI Corporate Card or need cash outside India, call 24X7 Visa toll-free helpline number for emergency card related assistance within 3 working days*.

  • This is a complimentary facility available to SBI Corporate Card members.
  • The replaced emergency cards have a validity of 30 days. Call the SBI Card helpline upon return to India.
  • Cash disbursement is available, only if cash facility is applicable on your card.

*The emergency card replacement facility is provided by Visa and the terms of use are regulated by the Visa Operating Regulation. For more details log on to corporate.visa.com

The Integrated Ombudsman Scheme 2021

We are covered by the Integrated Ombudsman Scheme of the Reserve Bank of India. If within 30 days of lodging a complaint with us, you do not get a satisfactory response, and wish to pursue other avenues for grievance redressal, you may approach the Ombudsman appointed by the Reserve Bank of India.

Scheme Details

Download PDF

To contact nearest banking ombudsman

Download PDF
Download Mobile App