You can call our Credit Card Bank-by-Phone Service & our executives would be glad to assist you.
From BSNL / MTNL Lines - 1800 180 1290 From all other phones - 39 02 02 02

Note : If calling from a mobile phone, please prefix your city STD code

Manager- Customer Services

SBI Cards & Payment Services Pvt.Ltd.
DLF Infinity Towers,Tower C,12th Floor, Block 2,Building 3,DLF Cyber City,
Gurgaon -122002(Haryana) India.

feedback.gesbi@ge.com (along with your SBI Account/Card number & contact number/s in the Subject Line).

We will respond to you within 14 working days of receiving your letter or email.

If your concern is still unresolved, you can write to:
Mr. Ajay Bharti
Ast. Vice President- Customer Services
PO Bag 28- GPO, New Delhi-110001

You can also Email at head.sbicards@ge.com ( along with your SBI Account/ Card number & contact number/s in the Subject Line)

We will respond to you within 14 working days of receiving your letter or email.

We are covered by the Banking Ombudsman Scheme , 2006 of the Reserve Bank Of India. If within 30 days of lodging a complaint with us, you do not get a satisfactory response from us, and wish to pursue other avenues for redressal of the grievance, you may approach the Banking Ombudsman appointed by the Reserve Bank Of India.

Click here for details on this Scheme.
Click here to contact nearest Banking Ombudsman.