Security

How we ensure the safety of your transactions

- SBI Cards follows a strong password and online security policy to ensure our customers have a safe online experience.

- We have 256 bit Secure Sockets Layer (SSL) encryption technology to secure your online transactions.

- Once you have registered for SBI Card Online, your password is not generated immediately but the ‘One time password’ (OTP) is sent across to your registered e-mail id / mobile no. You can access your account the first time using the OTP and re-set your password subsequently.

- When selecting the password, we ensure your password is hard to break with our password policy that ensures-

• a minimum length of 8 characters
• a minimum of 1 alpha character [a-z]
• a minimum of 2 numbers which must be embedded (i.e. the number cannot be the first or last character of the password)
• Not contain the username, or the username in reverse
• Allow, but not enforce, the use of Special characters [@,-,_,Space,]) and uppercase alpha characters [A-Z

- We also indicate how strong or weak your password is basis the character combination you opt for i.e. combination of Alphabets in small case & caps, Numerals, Special characters.

- Last ten passwords are disallowed by the system while re-setting passwords.

- Virtual Keyboard has been provided as an additional security measure and should always be used.

- The SBI Card Online account gets automatically locked if incorrect password is typed 3 times in succession.

- The SBI Card online account gets automatically logged off after an inactive period of 7 minutes.

- When you log in to your SBI Card online account, your last log in date and time is displayed in the header bar so you can check your account for any unauthorized activity.

- Only the last 4 digits of your Credit card no. are displayed in all our communication to you to ensure any unauthorized usage of your card.

Protect your SBI Card

- Ensure the card is swiped in your presence, including at restaurants and petrol pumps. Check your charge-slip before signing.

- Do not courier your credit cards along with letters incase of cancellation.

- Do not issue signed blank cheques towards your credit card payment.

Protect your SBI Card Online Account

- Choose a strong password, one that cannot be guessed.

- Do not disclose your Login ID or password to anyone.

- Change your login password periodically.

- Never save your SBI Cards password.

- Always type the URL www.sbicard.com into your web browser.

- Do not use cyber cafes to access online banking.

- Always use the virtual keyboard to log in.

- SBI Cards will never request for your PIN, One Time Password (OTP) or any personal information on emails or pop-ups.

- Always Log-out and then close the browser window after completing your online transactions.

- Always check the last log-in date & time details in your online account.

- Check your statement regularly for suspicious transactions. Report unauthorised transactions immediately.

- Do a full virus scan before using any online banking service if you suspect your computer is affected.

Protect your card while shopping online

- Make sure that you have signed up for the Verified by VISA and/or MasterCard Secure Code program(s).

- Always shop from reputed online shopping sites.

- Check the site for Secure symbols like https:// or the padlock icon.

- Do not update your account details in any pop-up window.

- Always type the URL of the site concerned in the browser bar and avoid accessing the site through links sent in e-mailers.

- Beware of sites/ offers that ask you to verify the confidential account details.

Give all your SBI Card IVR & Mobile Transactions an additional layer of security check with IVR One Time Password (OTP).

You will need to generate this 6 digit numeric IVR OTP before every IVR or mobile transaction. The OTP will be sent on your registered mobile number and will be valid for 1 transaction or 30 Minutes whichever is earlier.

You can generate the IVR OTP by any of the following 3 ways-

• SMS OTP space <last 4 digits of your SBI Card> to 5676791 from your registered mobile number
• Log on to our website- www.sbicard.com using your user id & password
• Call our OTP Helpline at 1860 180 1291

Click Here for FAQs

If you suspect fraudulent activity in your account call our SBI Cards help line on 39 02 02 02 (prefix your city code) or 1860 180 1290, 1800 180 1290 (only for MTNL and BSNL users) immediately.

To update your email id or mobile number, please contact our helpline.