Grievance Redressal

To register your complaints, use any of the following options as per your convenience.

Call Us

You can call our Credit Card Bank-by-Phone Service & our executives would be glad to assist you.
From BSNL / MTNL Lines - 1800 180 1290 or 1860-180-1290 From all other phones - 39 02 02 02
Note : If calling from a mobile phone, please prefix your city STD code.
Our executives would be available between 8:00 A.M to 8:00 P.M, Monday to Saturday. Our IVR (Interactive Voice Recording) facility and Emergency Service for lost card blocking will be available 24 hours on the Helpline

Write To Us

Manager- Customer Services

SBI Cards & Payment Services Pvt.Ltd.
DLF Infinity Towers,Tower C,12th Floor, Block 2,Building 3,DLF Cyber City,
Gurgaon -122002(Haryana) India.

Email us @

feedback.gesbi@ge.com (along with your SBI Account/Card number & contact number/s in the Subject Line).

We will respond to you within 7 working days of receiving your letter or email.

Incase you are not satisfied with the response from Helpline or feedback.gesbi@ge.com , you can e-mail us (along with the complaint Number) at services.sbicard@ge.com.

If your concern is still unresolved, you can write to:

Divya Dhody
Vice President
Customer Services & Principal Nodal Officer
PO Bag 28- GPO, New Delhi-110001
ddhody@ge.com

How soon can I expect a response?

We will respond to you within 7 working days of receiving your letter or email.

The Banking Ombudsman Scheme 2006

We are covered by the Banking Ombudsman Scheme , 2006 of the Reserve Bank Of India. If within 30 days of lodging a complaint with us, you do not get a satisfactory response from us, and wish to pursue other avenues for redressal of the grievance, you may approach the Banking Ombudsman appointed by the Reserve Bank Of India. 

 Scheme Details

 To contact nearest Banking ombudsman