Escalation Matrix

All grievance escalations along with the original complaint numbers should be addressed to

Mr. Amit Kalra 
Nodal Officer
SBI Cards & Payment Services Pvt.Ltd.
DLF Infinity Towers,Tower C,12th Floor, Block 2,Building 3,DLF Cyber City,
Gurgaon -122002(Haryana) India.
Email - services.sbicard@ge.com

If still not satisfied with the resolution you have received (within 10 Days), and would like to escalate the matter, please write to Vice President, Customer Services & Nodal Officer (along with the complaint number)

Ms.Divya Dhody
Vice President
Customer Services & Nodal Officer
SBI Cards & Payment Services Pvt.Ltd.
DLF Infinity Towers,Tower C,12th Floor, Block 2,Building 3,DLF Cyber City,
Gurgaon -122002(Haryana) India.
Email - ddhody@ge.com